Date Received: 2022-03-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I meant to send {$15000.00} to my husband and soon realized it was not the correct recipient. I immediately tried to locate the contact information for the wrong recipient but there was no contact information available to me other than the messaging allowed within PayPal. I sent him the message that it was mistakenly sent to him and he acknowledged and asked if there was a reward for returning the funds. ( I have attached the messages ). It should also be noted that when I sent the funds there was no obvious contact info or phone number showing to verify it was the correct person. Also, it was very clearly shown that the funds would be coming from my bank account and as a back up from my XXXX card. There was nothing that stated it was being sent from PayPal first. ( Attached image ) I filed a dispute online immediately. However, on XX/XX/2022, I got a notice from my bank that Paypal was trying to withdraw {$15000.00} from my account again and upon logging into my PayPal account realized the dispute was not resolved. So I attempted to submit another online dispute. Then on XX/XX/2022, I got another notice from my bank that Paypal was trying to withdraw {$15000.00} from my account again and realized the dispute was not resolved again. I filed another online dispute and suspected there might be something wrong with Paypal 's system because each time I would hit the 'Submit ' button the page would not go to a new page but it would go to a different phase. I have attached a screen grab of the screen and it would stay this way indefinitely every time. Once I suspected it could be a technical issue, I called and filed the dispute. I was told to contact the wrong recipient and let him know what happened and to return the funds but there was no contact information available other than the PayPal messaging. The representative also said he would send a notice from PayPal. I messaged the person again and to this day there has been no responses. PayPal has now put a negative - {$15000.00} into collections against me and I believe that should be held against the person that admittedly took the funds that were not meant to be sent to him. Also, there is no contact information other than PayPal XXXX which he is not responding to and also I was not able to verify the account prior.
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I received an email that my PayPal account had inconsistent activity with their user agreement and I am no longer able to use PayPal services. I have checked my activity. I have gone through the payments Ive made with PayPal account and dont see anything thats against their guidelines. I mainly use it to make payments on my bills. My bank card and bank account are directly linked. I did have my card replaced because of fraudulent charges but that was with my bank directly not PayPal. I tried to contact them and I dont think the person I spoke to even pulled up my account just said I could dispute their decision, did not say what was the reason besides inconsistent activity and I could find that information on the user guidelines, which again do not state anything that I did. Very vague guidelines not explaining why I was permanently suspended.
Company Response:
State: TX
Zip: 75051
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have done everyone asked of me and waited over a year but Pay Pal won't let me transfer my money. This company has made money off fees from my business account for over a year. It is unlawful for any business to do this to clients or partners where there are profits involved. I need help with this issue please help me. Reference ID : XXXX contact me at XXXX or XXXX.
Company Response:
State: LA
Zip: 70802
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was on XXXX and this guy said he would pay me money to be his sugar baby well he was given my email and phone number and XXXX acct, but he gave me his after when I said I'd send it when I got to my I'd, and I haven't sent it but I did pay XXXX dollars to bitcoins on XXXX and XXXX to try to recieve the 2000 he was paying my XXXX, and now he's trying to get me to pay more and I can't get mine back he gave me his phone number XXXX XXXX XXXX XXXX and XXXX for XXXX and XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98532
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a business where we XXXX XXXX classes, approved by the Texas Department of XXXX XXXX XXXX, to rural XXXX services in the XXXX Texas area. We created a business PayPal account so we could try to keep up with the times and accept payments for tuition for these classes electronically since most people dont like using cash for this. I entered all the info required for 1099 so we could report the income to the IRS. The way out classes work is we accept tuition on the first night of class. So while we dont constantly receive money, we receive about XXXX once or twice a year from this. I set everything up with the account and everything was fine with no issues at all. Class then started and on XX/XX/XXXX I sent out three invoices for tuition which were then paid. On XX/XX/XXXX, we got an email that I need to verify our name, drivers license, and that we needed manufacturer receipts showing what products we were reselling and until that was submitted, our account was limited. I immediately contacted PayPal business by phone and informed them we dont sell products, but rather a service, as stated when we originally created the account and submitted everything else they asked for the same day. I was told it would take 48 hours for a decision but it the limitation would be removed. On XX/XX/XXXX, we got an email where it states we have been permanently banned from Paypal because of potential risk. I again contacted PayPal and tried to explain and offered to send them the paper from the Texas Department of XXXX XXXX XXXX. They stated they were going to file an appeal to have the decision to permanently ban out account reversed. We spoke to a supervisor who also assured us of this. We then were told to wait and were told they would place a hold on the XXXX in our account and we could not remove or touch it for 180 days and our account would still remain permanently banned. They were supposed to email us the final decision of the appeal but they did not. I am fine with them closing the account and will find another place to have my business account but I would like the money they are holding to be released back to me.
Company Response:
State: TX
Zip: 79416
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have already put in an inquiry with complaint number XXXX. I was suppose to receive a check for {$53.00} and did not receive it yet. The gift was for my granddaughter and she is still asking for it still. I have waited patiently for pay pal to send it but still have not received it.
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a debt collection letter in XXXX of XXXX about a PayPal debt of {$3300.00}. This was a result of identity theft. I contacted PayPal, they investigated and said I was not liable for this debt. I filed a police report as well. On XX/XX/XXXX I received another debt collection letter from XXXX XXXX XXXX XXXX for a PayPal debt in the amount of {$3300.00}. The debt listed was from XX/XX/XXXX. I believe XXXX XXXX is trying to collect the same debt that was resolved with PayPal last year.
Company Response:
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2022-03-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/22 I transferred {$290.00} to my PayPal account. It was my own personal funds so I could pay for my father 's groceries online. PayPal locked my account gave me no reason for doing so and then advised me that I wouldn't have rights to the account and that they won't give me my money back until 6 months from now. I feel that if they don't want to do business with someone they should return the money promptly and I believe that this is aligned with US law. I don't believe that they have a right to essentially get a {$290.00} interest free loan from me for 6 months without giving me account options or availability to my funds. I believe that they make up their own rules and no one in the government has had an opportunity to check on their operations to ensure that they're conducting themselves the way they should. They also use customer service from the XXXX that doesn't understand the laws of the US for financial institutions and they are rude. They don't maintain a solid customer service presence on their website and it's cumbersome dealing with them. They should have to hire appropriate customer service to cover the demands of dealing with people 's money in addition to researching the laws for financial institutions instead of thinking that their made up policies are sufficient enough to constitute law with no chance to dispute them. They believe that customers don't have a right to dispute anything with them and that's not the way we do things in America.
Company Response:
State: NJ
Zip: 08861
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Events in order below : XXXX I put {$2100.00} into my venmo account. XXXX I used my venmo debit card to .are a payment online for {$650.00}. XXXX tried to transfer money from my venmo account to my partner for bills that I owed her. XXXX I receive an email from venmo that my account is frozen as are my funds ( {$1400.00} ). Venmo is requesting I send them a picture of my ID. XXXX send them a picture of my ID immediately. No confirmation email or reply ( still, XXXX days later ). XXXX reach out to chat support and they tell me a " account specialist will need to review my ID for further confirmation and my funds are being held ''. XXXX -I email asking for update - no reply XXXX I call and email asking for update - no reply to email, call says they will ping the account team, but the rep can't do anything to help. XX/XX/11 - email again asking for an update -no reply. I have bills to pay, rent to pay, utility bill is overdue and I need access to my funds that have been frozen with no reason or explenation?
Company Response:
State: WI
Zip: 54880
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-10
Issue: Problem with customer service
Subissue:
Consumer Complaint: Am trying to withdraw money from paypal to XXXX and its nots successful and PayPal is acting shady .all I did is Change my phone number ... from XXXX to XXXX which is acceptable but they put limitations that made it hard for me to get my money to pay my bills.please probe them to act am fed up with these restrictions.thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A