Date Received: 2022-03-18
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My complaint is against PayPal and their PAY in 4 service. On XX/XX/XXXX I purchased tires for my son using this service the amount was XXXX {$.00}. We attached his credit card to pay the four payments.On this date PayPal removed The first payment of XXXX. The merchant did not send for tires as we had purchased. They report two of the tires were lost in transit. They stated if we returned the two tires that we received they would refund the account in full. I immediately called PayPal and explain the situation to them. The male representative I spoke to told me this would not be an issue. He specifically told us to decline any further payments to the credit card as the merchant would be returning the funds. On XX/XX/XXXX the merchant returnsXXXX to the account. On XX/XX/XXXX PayPal credited my account the initial payment of two XXXX. They close the account as paid in good standing. The account was then re-open by PayPal and they began to report that I have missed two of the four payments. I sent to them statements from the credit card company showing that the first payment did go through the credit card account. Originally they had stated they never received the first payment. I then sent them statements showing that the amount that was disputed was closed when the merchant returned the monies to PayPal. I then sent a certified letter to PayPals legal department. I received a response from an attorney clearly stating that I owe no money on the account. I responded by email to her letter stating I was not asking for any monetary settlement I just want them to update their records to show my account does not owe any money to them. They refuse to do this. I have not received a response back from the attorney and as of this date the account still shows I/O money. on XX/XX/XXXX I received an email from PayPal stating they had transferred my account to XXXX to collect these funds they state I owe.
Company Response:
State: OH
Zip: 44281
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I am running for XXXX XXXX. I use the open source software called XXXX to collect federally required donor data- and to manage my communications with my donors. I have used this software since before XXXX and had the same account with Paypal to process donations and the process works flawlessly, reporting the donation, referring to paypal as the trusted processor- giving the donor the choice of using their own paypal account or a XXXX or Debit card, transferring the donation amount to the paypal portal- then cycling back to the software about the transaction completion- including the fee amount. Paypal then has the money- and IS HOLDING IT- saying I don't have a reputation as seller of goods and service with proper shipping etc- I told them, I've had the account since XXXX and have used it everytime I've run for both local and federal office- and it's always released funds. They are illegally holding my funds- and stopping me from fundraising or campaigning. They claim their fraud protection AI is the cause- and they can't fix it. In the meantime- I believe they are illegally withholding political donations. I've trusted Paypal for a long time as a good payment processor- I will no longer recommend them to any of my clients ( I run an ad agency that builds websites for small businesses ). Currently, they are holding {$340.00} XXXX collected {$1000.00} without even trying- and they allowed me to transfer out {$800.00} I've delayed sending out a fundraising solicitation for XXXX weeks while I've been given erroneous information from their tech support people on how I have to somehow use their portal- or change my donation page to them exclusively. Neither of which is true. Their support sucks. And, according to their records my account is properly labeled as a political campaign - even though I can't find that info in their portal.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 at XXXX my Venmo account was completely drained of my balance of XXXX. A scammer hacked into my email, pretending to be me and was able to access my funds just by using my first and last name, along with the last 4 digits of my credit card number by looking at past orders of items already purchased in my emails. They were also able to XXXX my routing number from my bank which is public information. I have opened numerous tickets, called dozens of times with Venmo and they tell me repeatedly that an account specialist will be looking into my case from 7-10 business days- which is insane to me. I have not heard from their account specialist nor do they have a direct phone number or email address that I can talk to them. This has been beyond devastating XXXX and has taken a toll on me XXXX To lose this money is XXXX but also I was the victim of identity theft. I work extremely hard for my money and Venmo made me feel secure that I could keep a balance with them. The fact that Venmo accepted someone saying they got a new XXXX and need access to my account and thats all it took for them to give access is absolutely disgusting, nauseating and repulsive to me. I am XXXX I even went as far as calling the fraud investigator at XXXX Bank- the bank the money was transferred to so he could physically cancel the transaction on his end, and Venmo couldnt give the full bank account number to him because they had protection. Where is my protection?! Where is my protection of my account and my money?! They protect a fraud, a scammer rather than the actual owner of the account! How can someone take actual money from you without having a government issued ID! It is unacceptable!!!!
Company Response:
State: NJ
Zip: 08742
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had an account with Venmo back in XXXX. After an ongoing dispute with Venmo about the {$140.00} transaction that I was not financially responsible for, Venmo failed to deliver any resolution after the case was escalated. Hours days of my time and aggravation. I had no choice but to stop this exhausting process by recovering my funds with a dispute with XXXX. XXXX found that the dispute with Venmo was valid, and the {$140.00} was refunded back to me. On XX/XX/XXXX, Venmo let me open a new account with the same name, same address, my other email, and phone number. After receiving {$930.00}, Venmo froze funds. Their explanation was they needed DL and bank statements. I sent it over eight times. The account was still frozen. Hours and days of not getting the answer and funds. At that point, the sender requested Venmo to send her funds back. Venmo refused her request and forwarded her to the payee- me to issue the refund when they knew they froze the account. They finally emailed that they hold {$930.00} funds because I owe them {$290.00} from my other account from XXXX. I do not own anything as the case was disputed with XXXX rightfully in my favor. Venmo practiced extorting me for {$290.00} ( {$140.00} x2 ) and took {$930.00} until that amount was paid to them. The sender keeps requesting the funds to be returned to her. I've requested Venmo to release funds back to the sender. Venmo refuses to release {$930.00} back to the sender.
Company Response:
State: NV
Zip: 89012
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX of 2021 my account was limited by PayPal. I use my PayPal account to receive payment from good/products I sell online. Since limiting my account the suspended my account for good, which then they send me an email indicating that I will be able to access my remaining fund within XXXX from the time of the suspension of my account. Its been 350 days since the suspension of my account. Ive tried to contact them so I can withdrawal my money, but is getting no where they dont reply to my emails or later and I will like this solve as soon as possible.
Company Response:
State: DE
Zip: 19713
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has closed my account for no reason on XX/XX/2022, and will not help me with getting it back up and going. I'm not sure if this is a mistake but I assume it must be. I have not been able to get any help from them but I realized I could file a report here since I feel they are not doing their job properly and it is affecting me a great deal since I used Paypal very frequently. Also my balance is being held for six months, adding up to a total of {$3500.00} and XXXX. The email linked to my Paypal account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had a collection through Paypal and it was on my credit. I paid the balance in full of the {$390.00} that was owed. I have asked for proof of payment and they show on their end that I paid but will not provide me a receipt stating that I did because it has bounced to different collection agencies. They are now telling me that I need to pay again then dispute after I pay to get my money back. This does not seem right I paid this back in XXXX of 2020. This is hindering me with future moves that I am trying to do with my credit. I keep getting bounced around to different agencies and nobody can help me.
Company Response:
State: MI
Zip: 48867
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Problem adding money
Subissue:
Consumer Complaint: I initiated a transfer from my bank to Venmo, Venmo has it stated my funds would be available on XXXX and its now XXXX and my funds are not available and they will not release them for me.
Company Response:
State: UT
Zip: 84321
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX XXXX when trying to withdrawal funds from my Venmo account, I received an email stating my account has been frozen due to recent activity that appears to be a violation of our User Agreement. ( Direct quote from email ) Upon further review I did not violate any terms of the User Agreement. The email asked that I verify my identity with a photo of my license or government issued ID, which I did the same day. I reached out directly to Venmo customer service by chat and phone. They could not give me any answers, they would not tell me why my account was frozen, what User Agreement I violated, when my funds would be available, nothing. I reached out to XXXX XXXX and XXXX XXXX with only one automated response. I have detailed notes of everyone I spoke to and what information they gave me or couldnt give me. I got misleading answers from two different customer support supervisors. I have a balance of {$850.00} I was withdrawing that money because I need to use it, and now it is frozen with no response or answer on when it will be available to me.
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX of XXXX, I reached out to PayPal requesting that my personal information, as well as that of my business be erased as neither of these accounts have not been active since XXXX. Given that PayPal is in fact headquartered in California, does business in the state of California in excess of {$25.00} million annually, and has the personal information of at least 50,000 consumers, the provisions and protections afforded to consumers under the California Consumer Privacy Act do apply. I received a response from PayPal informing me that it was company policy to hold personal information for a period of 10 years, and that my information would not be deleted as a result, a clear violation of state law. They cited exceptions under the law, none of which apply to this old account or my particular situation as justification. They suggested that I close my account, but that the information would be retained even if I do so. This is about as clear a violation under the laws of my state as there could possibly be. Federal regulators have the authority over financial services companies, and PayPal is no exception. I ask that the consumer financial protection bureau investigate and take appropriate action to ensure all my personal information for both my personal and business accounts are erased in compliance with California state law. This includes my name, banking information, social security number, transaction history, banking information, credit card information, address details, emails address, password information, IP addresses, device information, and other personal information held by PayPal. I would also request that PayPal close both my personal and business accounts, as they are no longer and active and have not been since XXXX. Thank you for your assistance in this matter.
Company Response:
State: CA
Zip: 92065
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A