Date Received: 2022-03-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have transact with virtual goods like trying selling XXXX currency and receive payments through Paypal but it it says that it will be hold for 7 days until it goes 21 days and now 180 days. I'm worried about my funds so I have my own research and found out that some of the complaints are they don't get their money back after 180 days so I refunded it to the buyer and now I lost {$10.00} but that's fine. My concern here is my paypal account because it has been permanently limited. I need my paypal for transactions like receiving money from the buyer because I haven't receive my remaining payments yet because I'm on permanently limited. Hope you would fix this because it really gives me headache. As soon as possible please.God bless
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XX/XX/2022 - transferred {$500.00} from card XX/XX/2022 - transferred another {$500.00} from card XX/XX/2022 - sent {$1000.00} to wifes account. Couldnt debit card transfer. She sent it back to me. XX/XX/2022 - initiated standard bank transfer for {$1000.00} XX/XX/2022 - account frozen. Send id. Provided that information. Contacted customer service over the next week in which they continued to tell me to wait 4 business days.. then 2 more.. then it could be up to six.. XX/XX/2022 - requested bank statements. I let them know that the card on file was in my wifes name. That I needed to add a card in my name which their was not allowing me to at this point. Over the next week, they continue to request bank statements from the card that was not in my name and I continually let them know I needed to add a card in my name. I provided XXXX bank statements for cards in my name. XX/XX/2022 - account deactivated and holding my {$1000.00} for 180 days.
Company Response:
State: AR
Zip: 72956
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted by a friend on XXXX who asked me to invest in her company. I was reluctant but thought why not help an old high school friend. She asked me to invest three-hundred dollars into her company and that she could give me a return on my investment in the amount of XXXX XXXX XXXX XXXX dollars. I asked XXXX XXXX, XXXX XXXX, and XXXX XXXX who called me from a XXXX phone number ( XXXX ) XXXX a few questions, and I was assured that it was not a XXXX scheme. Well, I sent the money through Paypal, and the next thing I know I had some other person named XXXX XXXX who received the funds instead of my friend XXXX XXXX. I contacted XXXX XXXX, and she claimed that her account had been hacked and that it was not her in a video from the company she represents advertising for them. I showed her the video that she sent to me asking me to invest in her company. She again said that her XXXX account had been hacked. She never apologized or returned the funds to me. I contacted Paypal and opened a dispute, and reported by bank card stolen. I am asking if you could please look into this issue of fraud? I would also like XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX brought up on charges of fraud. I don't want XXXX XXXX or her associates scamming anyone else out of their money. They are using Paypal and the XXXX to scam friends and associates into investing in a company that does not exist.
Company Response:
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Venmo froze my account for no reason! XX/XX/2022 I received an email saying that my account was frozen and to verify my identity which my identity has already been verified. They then told me that wasnt the problem. That the problem was a series of activities that happened recently with my account which doesnt make sense because I barely use the account! Even while my account is frozen my bank transfer of XXXX was added to my Venmo balance. I already had XXXX dollars in the account when it froze. So now I have XXXX dollars in a frozen account that they refuse to unfreeze. I did not violate any terms of their agreement for my account to end up frozen.
Company Response:
State: IA
Zip: 52806
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I am the victim of the Venmo scam. Long story short, I was scammed {$3000.00} in Venmo. Thankfully, my bank was right there with me to prevent the fraud and stopped those XXXX Venmo transaction to go through. However, Venmo is not doing the same. I opened the disputes and keep reaching out to Venmo for help to get my refunds, but the total opposite has been happening to me. Venmo froze my account, took my balance I already had to automatically apply to the negative balance of {$3000.00} and making me 100 % liable. No matter how many times I tell them the other payee was the scammer with all the evidences, they are just putting all those things on me and not doing anything with the scammer. Despite me being the victim, Im the liable and the bad guy to them. They keep tell me to reach out to my local law enforcement and I did. I made police getting involved, but they cant proceed because Venmo wouldnt give the search warrant about the scammer. I never felt so suffocated and betrayed by them. Not doing well mentally and and thought about many life ending thoughts because that money was all I had in my savings. Now as Im reading through some of the articles, if I dont pay that amount and leave it like that, I read that Venmo will eventually reach out to the collection agency about the negative balance. I was wondering if you can please help me find the justice in this situation, where I'm the victim and need to get my money back here. To them, {$3000.00} is a tiny amount of loss for their multi-billion dollar company. For me, this money is everything for my XXXX and personal debts. Im reaching out to see if I can get more info about them or you can help me bring this to the light. Thank you so much for reading through this. God bless.
Company Response:
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had 4.90 cents in my PayPal the charge went through twice unauthorized and my bank account was connected so it proceeded to charge my bank money that was not in the account I could not cancle or do anything till the transaction wasn't pending meaning pulling again but I did not have the money to cover it I got my bank to waive the nsf fee once for overdrafting but three days later paypal tried again I contacted them they finally canceled the transaction for me but I had already gotten another nsf fee for overdrafts paypal gave me a letter for my bank but my bank did not except it and now my accounts been in the negative since is there anything I can do
Company Response:
State: ME
Zip: 045XX
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sold an item and was scammed by the buyer. The buyer filed a complaint thru paypal that the package was destroyed and the item was missing. I called USPS and they said the package was delivered in good condition. I provided paypal with the USPS case number but they still ruled in favor of buyer. Paypal charged me {$90.00} refund fee and a {$15.00} dispute fee. Now I have a negative paypal balance of {$100.00} in my account. I called them again that decision is wrong but still say buyer provided proof. I think my proof is more believable because USPS said that the package was in good condition therefore the buyer destroyed it and took the item bit made false claims that package was recieved destroyed and item missing.
Company Response:
State: FL
Zip: 32905
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a payment refund into my PayPal account on XX/XX/XXXX, attempted to transfer the funds out of Paypal into my external/transactional bank account on XXXX, and received email notice from PayPal on XXXX that the transaction could not go through. On XX/XX/XXXX I messaged with PayPal online to inquire about the issue and the agent advised they would reinitiate the account transfer but I would need to confirm initial deposits in my external account. On XX/XX/XXXX I received notice that the transfers could not be processed. On XX/XX/XXXX I messaged online again requesting a check be sent because I am unable to process a transfer through the account o nline but was told they were unable to send a check. I asked to speak with a manager and they gave me the customer service line. The same day I called customer service and spoke with XXXX who gave me other instructions to withdraw funds from XXXX, however the instructions provided did not work either. I requested to file a dispute and was told they do not have a dispute process. I was told the issue is that I must provide my social security number online in order to set up the account securely, which I am unwilling to do. And because the other options provided did not work, and there are no alternate processes ( ie to send a check to the name and address on account file ), there is no way to withdraw my funds.
Company Response:
State: OH
Zip: 43147
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had opened a Paypal account. I was sent money from a company for a sale. ( I am a private citizen, not a business ). They put a hold on releasing the money because they wanted to verify the item was delivered. The purchaser gave them that information to confirm that the items were received. I was assured by Paypal that they would release the funds. They would not release them and asked me for 4 other types of personal information. I called back again and they still would not release the funds. I asked for a supervisor and they disconnected the call. I looked on XXXX at their webpage, and there are hundreds of complaints from people saying that Paypal is blocking funds for no reason. This needs to stop. I need those funds emergently and they are acting like big brother. If they want to take this responsibilty to the world, they need to change and fullfill what their promises are.
Company Response:
State: IL
Zip: 60613
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 my mom sent me {$450.00} using PayPal. I easily linked a personal debit card to the PayPal but when I tried to transfer to my card, I got a notice saying my account was limited and they needed certain documents to verify my identity. I immediately sent over a picture of my license, my cell phone bill and bank statement. Next thing I know they have permanently limited my account and I have to wait 180 days to get my money. It was sent to me to help pay my rent. I just lost my husband of 29 years to XXXX XXXX weeks ago, taking care of him I drained my savings, XXXX, etc. That money was to keep a roof over my head, now I'm going to lose my home if I don't get it back. I've contacted PayPal many times as have my mom only to be told nope, too bad. The name on my PayPal is XXXX XXXX XXXX XXXX, is the email and phone for this account. I can be reached at XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 92584
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A