Date Received: 2022-03-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello. My name is XXXX XXXX. My number is ( XXXX ) XXXX. I have recently been the victim of fraud by the Venmo application. You may or may not be aware of the Venmo application made by Paypal to send money from individual to individual using linked bank accounts and debit cards, similar to XXXX. Recently on XX/XX/XXXX, my friend XXXX XXXX was having issues with this application. She had {$300.00} in her account but was unable to utilize the instant cashout option to deposit the money instantaneously into her account for I believe a 1.5 % hit ( this is a service Venmo usually offers ). However, since it was unavailable to her and she needed money immediately, she sent me money through Venmo, I successfully was able to withdraw the money instantaneously into my bank account, I withdrew it as cash, and I gave it to her. I took the 1.5 % hit since I was the one utilizing the instant withdrawal service. This past weekend, I received an email from Venmo. I have attached it for your reference. We attempted to debit the disputed amount of a recent chargeback filed by your buyer, but you did not have enough funds in your Venmo account to cover it. Therefore, they froze my account and say I must pay them {$300.00} to recover my account. I spoke to this friend of mine - its my best friends sister who also happens to be on her way to becoming a doctor. She stated she did NOT request a chargeback and there is no money in her Venmo account. So they did not give her the money back and they expect me to also pay them {$300.00}. This is completely inappropriate. My friend XXXX has also stated she has been having problems with Venmo. This is a pattern. I am afraid that if I dont pay Venmo this {$300.00} that they do not deserve, that my credit score will start going down. Please help me to fix this situation. I emailed Venmo, replied to their email, I called, I chatted with their agents, and this problem has not been resolved. Everyone I speak to keeps saying they will escalate but I have not received any emails indicating any escalation. I dont know where else to turn. I believe Venmo could be doing this to others as well and want to make sure its isolated at the very least and not a pattern of fraud. Thank you kindly for looking into my situation.
Company Response:
State: NJ
Zip: 07013
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Received a notice from XXXX XXXX XXXX that I owe {$300.00} to Paypal. I try to login to my account to review. I am locked out of my account. I call company. Company informs me I am locked out of my account. I ask repeatedly for the company to provide either an email or a letter showing what I owe and when. The company refuses and tells me I will get a letter from collections. I ask why are they writing off my debt to a third party? Paypal informs me this is from Paypal 's collection department. I find this incredulous because the collections letter is from XXXX XXXX XXXX XXXX XXXX XXXX XXXX and not Paypal XXXX. Paypal can not send an email or letter showing what I owe. Further, what I find strange is that I paid outstanding balances in 2021. However, I can not dispute because I do not have access and the company will not provide proper notice. They did not notify me that they will be closing my account and sending it to collections and without my ability to properly review the account. How can I do business with a company with such business practices? Not being able to review the account in writing or electronically? This is not ethical. Please help, XXXX XXXX
Company Response:
State: NY
Zip: 11222
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX frozen my account. I never got an email for them describing why they froze my account what to do I had to call I was on hold for over an hour and a half I was cut off directly at XXXXXXXX XXXX Central standard time I have several emails going back and forth where I explained to him I difficulties and why I can not produce the ID for them that they need to unfreeze my account I've also told them that they have my direct deposit from my employer I have a W-2 I have my social security but I don't have the ID with a picture on it it's expired and I can't get a new one with covid it's a Long drawn out process this has been since XXXX I don't have anything else I can do but send a complaint here because they don't care about me they don't care that that's the only money I have and they don't care that I'm homeless I've been that way since covid started and I lost my job and my apartment I had a house fire before that and lost everything with documentation so just increasingly made it harder for me to get identification so here I am
Company Response:
State: TX
Zip: 78757
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is against the Paypal company, who have been imposing discriminatory, unreasonable, and illegal burden of proof on my company for every transaction we receive, slowing us down considerably in our business processes. I have spoken to their customer service and provided all needed information and have the Paypal system set up on my website which required all types of verifications... Why am I now and every time being asked for additional verifications though we have systems in place that have already done so? Who in there is being so nosy that they want to see bank statements and purchases from suppliers or additional private information for our business? This causes more security concerns and implications by unqualified third-party companies who could also be sabotaging our business activities... or stealing or business model... Now, I am being asked another 5 days after communicating and providing all information. Are we being purposely sabotaged to cause business failures?
Company Response:
State: TX
Zip: 77083
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: email : Thank you for using paypal for your new order purchase # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PAYPAL Due Date XXXX Invoice # XXXX XXXX Thank you for using PayPal, Your account has been charged {$460.00} under auto-renewal and this charge will appear in your bank account in the next 24 hours. Paypal Customer Service XXXX XXXX XXXX XXXX XXXX XXXXXXXX Payment Information XXXX rate {$42000.00} XXXX Paid on : XXXX XX/XX/2022 Price Paid : {$460.00}
Company Response:
State: FL
Zip: 34238
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo frozen my account and deposit for no reason XXXX dollars balance
Company Response:
State: PA
Zip: 15212
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So my Venmo account has been frozen since XX/XX/2022. I recently was locked out of my account due to me changing my phone number and phone. I couldn't access my account and then once I did through customer service my account was immediately frozen with no answers as to why besides saying it was flagged. Which is no problem but a week before that my card was used unauthorized and they drained my Venmo account of about {$1500.00}. So I filed a chargeback and the gave me provisional credit which I appreciated but that's the same exact time when I had to contact customer service to get into my account so once I got my funds as provisional credit and I was going to access it they froze my account and it has now been 10 business days and they have yet to respond or tell me why. So my XXXX that was already stolen from me is now being held/stolen again by Venmo and they do not care about anything or even care about fixing the issue.
Company Response:
State: NE
Zip: 68123
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Debit cards repeatedly hacked, online purchases that are not mine. I continually have to dispute charges and cancel cards. PayPal hacked and multiple fraudulent charges, credit cards in my name that were not mine that went into judgement And letters saying I am rejected for cards I did not apply for. My info was leaked by the XXXX XXXX XXXX, hearing and appeals for XXXX probate. XXXX XXXX XXXX took {$2500.00} and PayPal refused to reimburse us for goods not received ; he is a con XXXX
Company Response:
State: MT
Zip: 59901
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: There was an unauthorized charge to my PayPal account from another state by XXXX. I called XXXX immediately and reported it and I also reported it to PayPal. They said I made the charges which I clearly didn't.
Company Response:
State: TX
Zip: 78229
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My name is XXXX XXXX XXXX XXXX someone open a PayPal account In my name which doesnt belong to me Ive called and explained to this come over the last XXXX this is not my account and it was never opened by my they stated that because it has my address its my account when I spoke with a representative they stated that the email were not the same but the house address matches so they trying make me responsable for paying the account of {$670.00} in which I have no problem paying if this were my account so Im reach out to have someone help me clear my name of the identity theft that has been created by someone else thank you XXXX XXXX
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A