Date Received: 2022-03-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 i made a purchase with Paypal account in the amount of {$1300.00}. On XXXX XX/XX/2022 Paypal double charged my bank account under two diferent checking accounts for the same transaction. On XXXX XXXX and XXXX XXXX I contacted Paypal customer services and made them aware of the issue. Paypal has acknowledged their mistake however to this date they have failed to returned the over charge of {$1300.00}. I have contacted XXXX XXXX XXXX XXXX and initieted a claim to disput the doble charge.
Company Response:
State: CA
Zip: 92277
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good day! I need to file a complaint to Paypal for limiting my account without any reason at all. I already submitted all my personal and private documents to them to help me resolve the account limitation issue but still they permanently banned my account which I do have substantial amount of money from their balance. I tried to withdraw my balance recently with all the necessary documents they ask but still they hold my money and refuse to let me withdraw my remaining money from my account. It is been affecting my every living since I have a lot of dues to pay and kids to feed on that money what paypal holds. I am not sure if they are mistaken me from someone else on my account but I'm sure they are. All I am asking is for them to let me have my money withdrawn from them and let them do their job properly. My XXXX account linked to Paypal is XXXX. Thank you!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I received the below email. I have not nor do I order from the company Paypal. I have no idea what the transaction is about!!! Its a fraud! They are attempting to get money from me! Help stop them! PayPal Date XXXX Invoice ID XXXX Dear XXXX, Your authorization for the payment of {$920.00} to XXXX XXXX XXXX is successful. This charge of {$920.00} ( inclusive of taxes ) will appear on your bank or card statement as payment to XXXX XXXX XXXX To view all the transaction details, please log-in in to your PayPal account, it may take up to 24 to 48 hours for this transaction to appear on your account. PayPal Customer Support for USA & XXXX XXXX XXXX XXXX XXXX. Please check the receipt for detailed information on the purchased. Merchant Information Any Specified Instructions : No XXXX XXXX XXXX. ( A XXXX XXXX XXXX ) Delivery Method : Online ( XXXX ) Order Details : Description Qty Unit Price Total Amount Bitcoins BTC - XXXX XXXX {$42000.00} {$920.00} Sub-Total {$920.00} Transaction Fees {$30.00} Order Confirmation {$950.00} If you did not authorize the charge, you have 72 hours from the date of transaction to open a dispute with PayPal Resolution Center. For any assistance or questions, please contact our Customer Support @ XXXX XXXX XXXX XXXX. Please keep the Invoice ID handy for faster resolution. This is a system generated email. Replying to this email will not cancel your charge. Please contact our Customer Support, if you wish to stop the charges getting in to effect. Thank you for your payment with us PayPal Billing Support We hope to see you again PayPal Date XXXX Invoice ID XXXX Dear XXXX, Your authorization for the payment of {$920.00} to XXXX XXXX XXXX is successful. This charge of {$920.00} ( inclusive of taxes ) will appear on your bank or card statement as payment to XXXX XXXX XXXX To view all the transaction details, please log-in in to your PayPal account, it may take up to 24 to 48 hours for this transaction to appear on your account. PayPal Customer Support for USA & XXXX XXXX XXXX XXXX XXXX. Please check the receipt for detailed information on the purchased. Merchant Information Any Specified Instructions : No XXXX XXXX XXXX. ( A XXXX XXXX XXXX ) Delivery Method : Online ( XXXX ) Order Details : Description Qty Unit Price Total Amount Bitcoins BTC - XXXX XXXX {$42000.00} {$920.00} Sub-Total {$920.00} Transaction Fees {$30.00} Order Confirmation {$950.00} If you did not authorize the charge, you have 72 hours from the date of transaction to open a dispute with PayPal Resolution Center. For any assistance or questions, please contact our Customer Support @ XXXX XXXX XXXX XXXX. Please keep the Invoice ID handy for faster resolution. This is a system generated email. Replying to this email will not cancel your charge. Please contact our Customer Support, if you wish to stop the charges getting in to effect. Thank you for your payment with us PayPal Billing Support We hope to see you again
Company Response:
State: IL
Zip: 60631
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I transfered {$4000.00} from my bank account to my Paypal account. I made the transfer at XXXX AM on the XXXX of XXXX with the transfer completed by midnight on the XXXX. That never happened. I contacted them and they lied and said an electronic funds transfer takes 5 days. Yet I can send money from them to my bank instantly if I pay a fee. Paypal is simply refusing to complete the transaction and give me my money.
Company Response:
State: MN
Zip: 55987
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXXm so depress because paypal closed my account very fast and for no reason. My account to them is new and im not familiar for all the features they have in the paypal apps. I am working as a freelance coach and virtual profesional together with my staff. Im the owner of my company computer technology services world wide. The date i created my account to them is on XX/XX/2022 then i decided to closed account on XX/XX/2022 because of some mistaken information about me and my company. On the same day XX/XX/2022 i decided to try to create new one for my personal account then upgraded to the business account coz i had a true business and i believed that is the right move to grow and to expand also to get know my business better. Then on that date a day after a created my accnt i already getting and receiving payment to my paypal business account for my work and for my company services then suddenly i got some email coming to paypal asking me to upload my identification card also to explain my business. I do answer them and already upload my i.d and sent back to them. A day after after review dated XX/XX/XXXX, i got shock because of the email i received from paypal, saying im no longer do business with them because they said my account is engaged in activity to deceive paypal and its customers. Paypal company accusing me deceiving them and its costumers, why they said that? Im not doing wrong things to get paid by others i am doing very good and right business as per law. If i do wrong things to paypal. please i ask them to give any proof that im doing wrong things or i violated any rules. I am not sure if this is some mistake. Why im here to report this kind of situation. I feel they are not doing their job in the rightful way and its affecting me a nice and great deal as of now. My account still have funds and i can not manage to use it because paypal permanently limit my accnt. I get that money because of my services and not for deceiving anyone like they said to me. My email linked to my paypal account is XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: XXXX XXXX -negative $ XXXX XXXX, XXXX Money Sent Repeat this transaction Your recipient should have the money by XX/XX/2022. You reported a problem with this transaction. See the status of your case in the XXXX XXXX. Paid with XXXX XXXX XXXX XXXX Credit Card XXXX You'll see " PAYPAL XXXX XXXX '' on your card statement. {$200.00} Ship to XXXX XXXX " Address '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX United States Transaction ID XXXX Contact info Message XXXX XXXX XXXX Details Sent to XXXX XXXX {$200.00} Total {$200.00}
Company Response:
State: FL
Zip: 34202
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was using PayPal and Venmo until PayPal permanently closed my account without any explanation and is keeping my money hostage. Then, Venmo closed my account without any explanation. Both companies are saying they can't tell me the reason but I m supposed to just accept it. This is discrimination.
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I made a purchase through PayPal for some items from a fraudulent Site. XXXX for a total of {$47.00} from ( XXXX ) a scam site I called PayPal on XX/XX/2022 contacted PayPal to inform them about the fraudulent transaction, and was told they would investigate the transaction on XX/XX/2022 I received a message from PayPal informing me that the investigation was completed and I would Not be receiving a refund. I filed a claim appeal to request the documents they Obtained in their investigation, and did not receive them. I later found some Articles of information on the Internet that PayPal is complicit With the company XXXX in not refunding Consumers refunds I contacted PayPal XX/XX/2022 and was told the investigation had Not taken place And they were still investigating. My refund was denied XXXX is a company that changes the name week to week selling Various items and services and in fact PayPal was working with the company and not returning refunds
Company Response:
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I sold an item to a XXXX subscriber via means of a link/ad using PayPal business App. The buyer claimed the item was not as descibed. Here is the conversation and all communication between me and the buyer. Questioning " reverse discrimination '' as potential motive. I was given a {$50.00} credit/award to my PayPal account . Then with out notice or warning, my account is at - {$15.00}, account restricted, no incoming or outgoing transactions allowed. Their customer service team responded to my request for an appeal about their decision to award the buyer a dispute, that was escalated to a " claim, '' to a full refund and and rule in his favor of me selling an item that was not as described. At the time of the sale which was shown, the money collected was instantly made available. 4 days or more later, PayPal took {$50.00} from my account after my mom had sent me {$100.00} for gas and food. I found out by calling in that the {$50.00} was taken from my account because of claim against me for selling an item not as described. Paypal informed me later that the item sold was being returned to me and they were issuing the buyer a full refund. Then, because the buyer already returned the item and got his money back that PayPal wouldn't allow me to issue an appeal.
Company Response:
State: OH
Zip: 44240
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone sent me money on Venmo XX/XX/18. I open an account and was unable to transfer funds. My account is frozen. I provided required documentation but Venmo refuses to send money back to sender or unfreeze account.
Company Response:
State: NE
Zip: 68104
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A