Date Received: 2022-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a problem with the Paypal financial institution since they blocked my account for 180 days with the promise that after these days they would return the balance ( XXXX XXXX ) that remained in my account during the entire blocking period ( 180 days ) This was not so. Wait the time that Paypal told me but at the end of the period they did not return my money and they kept it I tried to solve the problem by calling their customer service and they told me that the money could no longer be returned to me for reasons of an alleged fine. I think they are stealing money from me that I already work.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Problem with a purchase or transfer
Subissue: Overcharged for a purchase or transfer you did make with the card
Consumer Complaint: They are trying to say that I am not showing proof that they charged me twice. I think PayPal is hacked. But I have a record of purchases and my bank statements.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I received money into my PayPal 's XXXX account from my PayPal XXXX account for the services I had used from my business. The amount of {$14000.00} was received in the form of two separate transaction of {$4800.00} and {$9900.00} ( before PayPal fees ). Despite submitting all the supporting documents to PayPal they have limited my access to my funds for well-over 72 hours now. This has caused severe loss to my business as some of the bills we have to pay have been delayed on the account of this limitation. Not only some of our bills are going unpaid, but they are accruing penalties and fees for delayed payment. Refund of the amount to the sender ( myself ) is not an option because, PayPal refuses to reverse the hefty 3 % fee they charged for this transaction. So I am pretty much stuck. PayPal is literally holding my money to ransom.
Company Response:
State: IL
Zip: 60201
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: So i started a business account on Paypal as i am working freelance and wanted to get payments on it. The FIRST payment i got, i was told that they will be on HOLD for 21 Days or i have to upload the shippment document to get them released after 7 days, i told them it's virtual services, i don't ship anything and i confirmed that! After my 3rd payment which were on Hold as well they sent me an email that my account was set to limitation and i have to provide informations which i did and also shipement document ( which i contacted the customer service to explain the nature of my business and that i don't sell products to have shippement documents and the agent understood that and told me they will set up this ). After two hours i got that i can no longer use paypal and i can get my money only after 6 months!! I did nothing wrong and why should i wait 6 whole months?? I really regret it using this company!!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Monday XXXX at approximately between XXXX and XXXX. I created an account with the company VENMO to send emergency funds to a relative. I successfully added a debit card to the account and proceeded to try and send the requested funds with no success. I received an error message stating there was an error with my request. I then added my bank institution to the account and tried to send funds again and received the same error message. I contacted my bank directly to see if there was any flags on my account, as well as shadow me while trying to send funds for a third and fourth time using the VENMO app. On the fourth attempt I received a different message saying " Your account has been temporarily frozen due to resent activity, please follow the steps in the link below to unlock your account ''. When clicking on the link there was a generic resolution webpage with steps to un-freeze VENMO accounts. Most answers provided steps to manually unfreeze the account using the VENMO app. The VENMO app did not support the steps listed on the help page. All other information provided on that page and linked subpages said to email XXXX. I sent an email to the address and received an email back promptly, XXXX minutes later, with links to the same support page that I started with. After searching the VENMO support page deeper, know approximately XXXX, I found a listed number to VENMO customer support that said " call to speak to a customer support representative. After XXXX minutes of pressing numbers through the VENMO automated navigation system I realized there was no avenue to speak to a human being. Another thing I stumbled upon while navigating the support page is that the main/fastest way to speak to the VENMO customer support team is to message them on the companies XXXX account ... ( I refuse to communicate and share personal information VIA XXXX for the public to see! ) VENMO failed to help me while I had a stranded family member in the middle of nowhere. Eventually set family member hitched a ride to their destination from a nice family. The next day, Tuesday XXXX XXXX, I received my first VENMO customer support response from XXXX XXXX ( Team Venmo ), who stated that " Weve had a chance to review your account and it appears your case requires additional attention from another team. I will forward your case and they will follow up with you here, via email in XXXX to XXXX business days. '' I was already researching how to cancel my account at the time I received the email and stumbled across a link to add a " non-expired US government issued ID '' to speed up the process. I followed the steps. The following morning, Wednesday XXXX at XXXX, I received a email from XXXX A ( Team Venmo ) that said " Hi ( User ), Thank you for sending us these additional documents. However, we are unable to accept the XXXX ID. So that we can proceed with your case, please use our Document Upload Form, linked below, to send in the following : A picture ( not a photocopy ) of your unexpired US government-issued photo ID that shows your legal name ( we can accept your driver 's license, state ID card, passport, or green card ) A recent monthly statement for the Bank ending in XXXX and card ending XXXX ''. I then re-sent my unexpired US government-issued photo ID again as well as my state issued Drivers License and a copy of my bank statement. I blurred out potentially harmful information from my ID and bank account ( IE : Mailing address/Full account number/Routing Number/ additional accounts/ balance totals ). I then sent a follow-up email stating that I was no longer willing to use the Venmo services. I stated that I want no transactions and simply want my account unfrozen to close it out. Today, XXXX at XXXX, I received another email from XXXX XXXX ( Venmo Team ) saying " Hello ( User ), Thank you for sending us your ID. We now need to verify that you have access to the financial accounts on file with Venmo. To help us with this verification, please use our Document Upload Form, linked below, to send in the following : A recent monthly statement for the bank ending in XXXX. ". Venmo, as well as their members, have shown unwillingness to assist me in resolving/closing my account. Even after showing the XXXX XXXX Military ID, Venmo showed that that was not an acceptable form of Government Identification. They still have my personal checking as well as card information stored on their network and shows no sign of allowing me to delete it. The documents requested are not standard for a third party vendor, and shows signs of " sketch '' behavior.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I placed an order for 6 dresses to XXXX via XXXX, with payment made via PayPal. - On or around XX/XX/XXXX, the dresses arrived and I discovered that they were knockoffs. -On or around XX/XX/XXXX, I submitted a return ticket to XXXX via XXXX, which was within a week of receipt of the merchandise. XXXX XX/XX/XXXX, XXXX approved the return. On XX/XX/XXXX, I filed a dispute with XXXX XXXX XXXX XXXX regarding the knockoff dresses not being as advertised and a failure of XXXX to provide me a US return shipping label despite the merchandise being mailed from a XXXX XXXX. -On or around XX/XX/XXXX, I sent proof of return of the XXXX merchandise to PayPal for the dispute case. On or around XX/XX/XXXX, XXXX XXXX XXXX XXXX issued me a temporary credit in the amount of {$240.00}. -On or around XX/XX/XXXX, PayPal resolved the case in my favor and refunded {$240.00} to my bank ( per email attached ). -On or around XX/XX/XXXX PayPal closed the case in my favor and the {$240.00} was released. XXXX XX/XX/XXXX XXXX claims that PayPal refunded the {$240.00} back to my bank. ( See attached email ) -On XX/XX/XXXX I was on a 3-way phone call with PayPal and XXXX and PayPal insists that theyve refunded {$240.00} back to XXXX on XX/XX/XXXX. PayPal sent an email confirmation to confirm that the {$240.00} was refunded back to XXXX. XXXX XXXX XXXX XXXX XXXX the money back to XXXX who promised to refund me upon the PayPal case closing as PayPal had the {$240.00} on hold.
Company Response:
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened an account with Venmo and was adding funds through my XXXX account to bet on XXXX. I won twice and was told I couldnt withdraw my winnings through XXXX but I could use my Venmo account. I withdraw all funds to go to that Venmo account which was XXXX. I attempted to bet again on XXXX which is supported by Venmo and they permanently suspended my account and kept my funds. Please help me
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX and XXXX of 2022 an unknown individual or individuals hacked my PayPal account and sent XXXX obviously fake people money totaling {$5200.00}. The money was withdrawn from my XXXX checking account, and my XXXX XXXX XXXX account. All of these transactions were in CAD and were for either {$100.00} CAD ( {$83.00} USD ) or {$100.00} CAD ( {$86.00} USD ). In addition, all had a note attached that said " Good Morning ''. The email address and names are patently fake and have no correlation to one another. I filed a police report. Both XXXX and XXXX XXXX reversed the transactions. PayPal reversed most transactions, except for {$1000.00} which they denied claiming the fit my prior transactions which is absurd as all the transactions were the same. In addition, I do not send private individuals money using PayPal. I use PayPal to purchase car parts for my business and personal car collection. PayPal has locked my account and continued to attempt to withdraw funds until I put a stop payment on them. Now PayPal is sending me collection notices for the {$1000.00}. In addition, I can not use my PayPal credit account. I sent emails to several of PayPal 's executives with no response and also mailed a demand letter. I have appealed their " de cision '' with no success. PayPal has a long history of this behavior and of scamming thousands of consumers out of tens of thousands if not millions of dollars. In addition, their Terms of Use limits class action suits and forces consumers into arbitration. I demand that the Consumer Financial Protection Bureau put a stop to this predatory, unethical company as this has gone on long enough.
Company Response:
State: TX
Zip: 75032
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2022 I was sent XXXX to my account on XX/XX/2022 I did a transfer of that XXXX to be in my bank. It states it takes 3-5 minutes instant transfer. All of the sudden it takes 24 to 48hrs to review not even get the money to be reviewed
Company Response:
State: CA
Zip: 92543
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have contacted PayPal three times since XX/XX/2022 regarding an unauthorized transaction that occurred on XX/XX/2022. The first call was initiated within 15 minutes of the unauthorized transaction for an amount of {$1000.00} I notified the representative that this was a fraudulent transaction and was not made by myself. The next day while following up I found that the previous agent had not even opened a dispute case. The next representative assured me he would take care of this for me, HE DID NOT, he instead marked this dispute as item not received. None of the reps were able to speak proper English or transfer me to a representative in the United States that could. This has caused my checking account to become overdrawn and encour NSF fees by my financial institution. I was told I would need to wait 10 days, this is unacceptable. I have been a customer of paypal for over 10 years and this level of customer service is unacceptable. My confirmed address has even been changed for this transaction which is a clear sign of fraud.
Company Response:
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A