Date Received: 2022-04-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Well I have a hacker on my phone and he went through Venmo and hes taking my money and hes changing my passwords and he sending me pictures of myself at work he sending me pictures of little children and its been going on for months I can not get any help from XXXX or XXXX? or anybody and Im stuck with this hacker
Company Response:
State: WA
Zip: 98311
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has held our Money multiple times starting from XXXX XXXX, 2022. Unfortunately do to this we have suffered financial hardship. We are indeed a new business PayPal holding our funds has negatively impacted our business.this past Thursday we spoke to XXXX a supervisor with PayPal. This supervisor lifted the restrictions after seeing that we had provided everything that was requested of us. Not even 3 days went by before another restriction was placed making it impossible for us to receive our funds. PayPal is very much aware of the nature of our business as we receive multiple payout from XXXX. We also have business coaching program and products we help get people started in XXXX as well. Our business has grown. It seems as if we are being punished for the growth. I just called in this morning and spoke with XXXX regarding the newest restriction. The case ID # XXXX XXXX XXXX we need access to our funds ASAP. Please make this right
Company Response:
State: WY
Zip: 82801
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold a baseball ticket in 2018 using an online app that I forget. The money was paid to a paypal account. I am unable to withdraw the money.
Company Response:
State: WA
Zip: 98105
Submitted Via: Web
Date Sent: 2022-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, PayPal fraudulently charged my checking account instead of my credit card account. For many months I had automatic charges made to XXXX from PayPal using the same credit card. Without any changes taken by me, nor any notice to me, PayPal started charging my checking account instead.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo froze my account and never refunded my balance back to me
Company Response:
State: PA
Zip: 19111
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has closed my account for no reason on XX/XX/2022, and is not helping me with getting it back up and going. I'm not sure if this is a mistake but I assume it must be. I have not been able to get any help from them but I realized I could file a report here since I feel they are not doing their job properly and it is affecting me a great deal since I use PayPal very frequently. Also my balance is being held for six months, a total of {$81000.00}. The email linked to my PayPal account is XXXX. They state that my account was banned because of potential risk, however we have a .33 % chargeback rate ( 47 chargebacks out of XXXX transactions ), so this surely can't make sense.
Company Response:
State: CA
Zip: 93003
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Problem adding money
Subissue:
Consumer Complaint: To whom it may concern, On Monday, XX/XX/XXXX, I considered a money transfer into my Venmo account for {$670.00} dollars. Venmo offered the transfer service to me, stating that the money would be available in my account to use on Thursday, XX/XX/XXXX. Given that timeline offered by Venmo, I decided to proceed with the money transfer that day - XX/XX/XXXX, expecting my money to be available in my Venmo account on XX/XX/XXXX. The money was debited from my XXXX account on XX/XX/XXXX, and deposited into Venmo. Nevertheless, its Friday, XX/XX/XXXX, and my money isn't available yet in my Venmo account. I contacted customer support, and they didn't resolve the issue. Furthermore, they attempted to modify the original terms of the offered service, saying the money would be available today, XX/XX/XXXX ( XXXX hours later from the promised date and 5 days later after initiating the transfer ), or until Monday, XX/XX/XXXX ( 4 days after the promised date, 8 days after initiating the transfer ). I want to highlight that the money was debited from my XXXX account, and deposited into Venmo, since Tuesday, XX/XX/XXXX. Venmo is illegally keeping my funds from my property, and Venmo is blatantly violating the terms of the service offered. Furthermore, after contacting Venmo, the issue was not resolved and said that the money would " eventually '' be available, perhaps until Monday XX/XX/XXXX. It is hard to believe their offered terms of service, when they have already failed to comply with the original terms of service offered.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used PayPal service app for 5 months straight and have had around 500 pounds in my account when they suddenly decided to delete my account for absolute no reason. I was begging them to let me know why or how it can be fixed but there was absolutely no response from the support team.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account and will not help me with getting it back up and going Im not sure if this is some mistake as I assume it has to be.i have not been able to get help from them since they have been offline and so response from email.i use PayPal frequently and my email is linked to my PayPal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I HAD VENMO FOR YEARS. I TRANSFERRED {$4900.00} TO MY BANK ACCOUNT, VENMO STATED I SHOULD HAVE RECIEVED THE FUNDS THE NEXT BUSINESS DAY WHICH I DID NOT. VENMO FROZE MY ACCOUNT WITHOUT WARNING, THEN LATER THE SAME DAY CLOSED THE ACCOUNT WITH NO WAY OF ME RETAINING MY FUNDS. HOLDING MY FUNDS FOR NO LEGIT REASON OTHER THAN THEIR OWN FINANCIAL GAINS. AS IT STATES IN VENMOS 'TOS ' THEY CAN USE MY FUNDS TO TRADE AND GAIN INTEREST WHICH IAM NOT ENTITLED TO RECIVED ''. TO ME THATS AN INCENTIVE FOR VENMO TO FREEZE MY ACCOUNT AND OTHERS SO THAT THEY CAN PROFIT AND CAPITALIZE WITH NO REGARDS TO THE ACCOUNT HOLDER I CAN NOT ENDURE AFFORD FOR VENMO/PAYPAL TO PROFIT OFF MY FUNDS BY TRADING/CAPITALIZING. WHILE I SIT HERE IN A FINANCIAL PURGATORY THIS ISNT HOW CUSTOMERS ARE SUPPOSED TO BE TREATED IN A DIRE TIME LIKE THIS. INFLATION IS UP, COVID-19 IS UP, PEOPLE ARE STRUGGLING GLOBALLY. I WOULD LIKE MY FUNDS RELEASED PLEASE ASAP. AMOUNT : {$4900.00},,,,, IAM REQUESTING MY FUNDS RELEASED IMMEDIATELY TO PREVENT FURTHER LEGAL ACTION. SUBJECT TO ARBITRATION
Company Response:
State: NC
Zip: 27405
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A