Date Received: 2022-04-13
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: This involves my PayPal account. Funds we're paid into my account by someone. Once the funds cleared my PayPal I sent funds to someone else These funds had cleared and were already deposited into my PayPal. Approximately one week later this person fraudulently filed a false complaint with thier Bank stating it was an unauthorized transaction. PayPal refunded the {$2000.00} to them and is now wanting me to pay the {$2000.00}. I dont feel I should not be liable because PayPal had to refund the money due to bank laws and regulations. The funds had already cleared my PayPal. The funds were in my PayPal account for several days. My PayPal account has been in the negative for {$2000.00} for several months and they have contacted me repeatedly to pay it. I have explained to PAYPAL SUPPORT what happened and that this was a false report. I have also called this person 's bank and filed a dispute regarding thier false claim. PAYPAL wants me to pay the {$2000.00} and don't care that this was a false complaint. PayPal is threatening to report this as a collection on my credit. PayPal also has access to all my bank accounts and I am afraid that they will withdrawal this from my bank or freeze my bank accounts. I really don't feel this is legal. Once funds are deposited to your PayPal account by someone if PayPal has to refund them. PayPal should be liable.
Company Response:
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: In the beginning of XXXX, XXXX I applied for a job position with the description of being a personal assistant to deal with finances. I was sent a fake check by a fake employer and asked to send approximately {$2300.00} to XXXX XXXX, a supposed interested buyer for my " employers '' business, via Venmo. The whole transaction was a scam. I reported the incident to my bank and they reversed the fraudulent check transaction, however, Venmo still sent the money through and is now demanding I pay over {$2000.00} before they report me to credit bureau. I explained the situation to my bank, they spoke with Venmo, as well as to the police and filed a report. Originally, Venmo told me with the correct documentation they would reverse the payment, however they went back on their word and is now demanding I pay the full amount. After numerous emails they asked my lawyer contact their legal team. That message was sent XX/XX/XXXX of XXXX, they guaranteed a response within 10 days. However, my lawyer continuously called, sent multiple emails, contacted on XXXX, explaining of the unauthorized transaction and fraud, and gained no response until approximately two weeks ago. Which only goes to show their lack of care for these matters. I have attached Venmo 's response. This is not the first time a scam has happened with Venmo 's platform, I've been in contact with multiple others who state Venmo has easily reversed their transactions in a situation like this, not to mention XXXX XXXX, the person who aided in scamming me is still using Venmo 's platform. In fact, I was advised by The XXXX XXXX XXXX representatives to contact Consumer Financial Protection Bureau because instances like this are so common. I am a college XXXXt, soley paying for my tuition, I do not have {$2000.00} to pay, and I can not afford to jeopardize my building credit. I am asking for forgiveness in this situation, and understanding, this will not happen again.
Company Response:
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Hello I'm having troubles with PayPal. I was having an account from 2018 and when i decide to reuse it and update my Informations there, I noticed that i can't change my address or add my company details. I Contact the Support team, they said to me to close it and reopen a new one, that's what i did. and when i Create the new one a found it immediately limited without any reason, i send them my ID card, my company papers. the girl on support team told me that she send a notice and they will open it for you but no response.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo stated I violated their terms and agreement. I asked what I have violated, they did not have an answer. They permanently deactivated my account with { {$1000.00} } still pending to be deposited into my account. Now they say they are keeping it for 180 days and will no longer answer my questions.
Company Response:
State: OK
Zip: 73018
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am a XXXX customer of PayPal and am relatively comfortable with using the XXXX XXXX assistive feature on my XXXX XXXX to navigate accessible features and apps on the XXXX. A friend of mine made an airline purchase for me with the agreement I would reimburse him via PayPal. I have used PayPal successfully for years and felt confident with its app. To make the payment, I used the Search feature on PayPal and entered my friend 's email address. PayPal then located what I believed was my friend 's PayPal account since I typed in his email address. Because I am XXXX, I am not able to identify another customer by an avatar, and because the account name PayPal was " phonetically '' identical to my friend 's name, I entered the payment amount and sent it. To my horror, when I contacted my friend to confirm he received payment, he said he did not. I called PayPal to report the incident and discovered I sent the payment to the wrong person because -- and this is critical -- PayPal gave me the wrong account even though I typed in the correct email address. I had to escalate the call and make several attempts because each time the PayPal representative said it was not their fault but my fault. I finally had a supervisor type in my friend 's email address in the PayPal search feature, and she came up with the same incorrect account. The two names were spelled differently but were phonetically identical. My friend 's name is XXXX XXXX. PayPal instead directed my to XXXX XXXX. This incident occured on XX/XX/2021, and the amount was for {$520.00}, I believe. I did try to cancel the payment but it was already accepted by the wrong account member. I also attempted to email the mistaken account member but received no response. PayPal 's only comments were to wait two or three days to see if the other person responds, and if not, there is nothing they could do. To summarize, I am XXXX, I typed in the correct email address for my friend, PayPal 's system gave me the wrong person, I sent the wrong person {$520.00}, this person did not respond to my requests to return the money sent in error, PayPal duplicated this error on their side and admitted it must be a quirk in their algorhythm, but said there was nothing they could do further. I am hoping there is some legal or ethical precedence to hold PayPal accountable for not only refunding my funds sent in error due to their site, but also to force them to evaluate and correct this error that might and probably has affected other XXXX, visually impaired customers.
Company Response:
State: HI
Zip: 96789
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and won't help me get it back or even let me withdraw my money. I don't know if this is a bug, because I suppose it should be. I work as a XXXX on XXXX and I use paypal as the payment method I send my money to. Suddenly I found out that my money of about {$7000.00} is limited and I can't withdraw it, money I have worked for about 3 years. I hope you can really help me solve this problem I will leave my ID that is associated with Paypal in the documents section. This is the email associated with Paypal XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: To whom it may concern, I have tried several of times to get manners escalated directly with Paypal. My account was closed and terminated at XX/XX/2022 Stating that I have Been in violation of PayPal use of services and policy. However this is incorrect and I have not violated any of PayPal 's use of service. I have about {$28000.00} in my PayPal account that is also on hold for 180 days which is unlawful as well as a violation. I am demanding for my account to be reopen and for my funds to be released within five business days of receiving this complaint or I will move forward with filing a litigation against PayPal. A client of mine attended a free event where I gave out numerous of resources on how to create passive income to becoming a first time home owner. The client after four days of attending the event she decided to book a consultation with me and got confused if I provided credit repair services. She was not able to do the phone consultation because we stated to her that we were not able to help her with credit repair services because we do not offer that. She file dispute to open the case For a refund and decided that it was in her error But when she called PayPal to close the case, she state they refuse to do so immediately! After PayPal decided to hold my funds and close out my account. My client and I have tried numerous of times to get in contact with Paypal in regards to this issue but they have failed to get matters escalator or to acknowledge our concerns. She simply book a personal coaching call in needed a few guidance, however the money is still on hold. I refuse to be bullied from using my Federal protected consumer rights with Paypal code business and ethics. To hold my funds for 180 days is misusing their fraud and banking model. Behaving ethically And responsible means Doing the right things in all situations, This hardly seems compatible with people being out of business and their money. The Paypal website is replete with stories of person 's put out of business due to by Paypal 's actions. Many small business have great difficulty due to having their funds frozen. ( Pay- Pal community web ). I will attach proof of the conversation between me and my client trying to get a payment released and case closed. My business also has a five star ratings on XXXX and nothing on my website advertises that we offer credit repair services or sell any type of insurance.
Company Response:
State: GA
Zip: 30035
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: After having a Paypal account for many years, Paypal sent me an email stating " You can no longer do business with Paypal. '' Needless to say, I was shocked and upset when I found out this happens to many people trying to use their services for legitimate reasons. I have been a private tutor for the past 6 years working for a well-established company. I recently decided to branch out on my own and begin freelance tutoring. After the first XXXX clients paid me via Paypal I received this email. I spoke with a representative from Paypal today who has informed me they can not tell me the specifics of why my account is permanently limited. This pay platform is XXXX of the most trusted and used for my client base and I feel wronged for having my account closed. Paypal has also informed me they will hold onto the money in my account for 180 days then determine if I can have the balance due me. I am not sure what I can do as I am an upstanding person who pays taxes and lives by the letter of the law. I would love to be able to use Paypal again and find out why I was banned and rectify it as I am sure it is a mistake. Please if there is anything you can do to help me retrieve my funds or open my account again I would be very greatful. If nothing else, I hope this does not happen to others trying to run a XXXX person business.
Company Response:
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I logged into my paypal account and suddenly my account was closed for 180 days without a reasonable issue and I can't receive or send money from the account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am a XXXX XXXX XXXXr who works on a freelance basis with a number of companies such XXXX, XXXX, XXXX, XXXX XXXX. Majority of my payment were made via PayPal. And these were amounts within the {XXXX - {XXXX} range. However, on the XXXX of XX/XX/2021, I received a payment of {XXXX} from XXXX of these organizations, specifically XXXX XXXX, which was for tasks completed over the period of 6 months. Following that payment, I received an email from PayPal informing that after a review, they have decided to permanently limit my account due to potential risk. I immediately reached out to PayPal in order to have an explanation and, if needed, provide all the documents that may be required to justify this transaction. But they told me their decision were final and that my fund will be held for 180 days, without giving me any explanation. I have tried calling again and again, to no avail, my phone number has apparently been blacklisted. All the emails and messages to their support team on platforms like XXXX, XXXX were left unanswered.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A