Date Received: 2022-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX I received a notice that my PayPal account was limited. I learned the confusion twas due to a name change secondary to marriage, I was more than irritated. I have been married for 17 years and since I use this PayPal account primarily for online transactions, I never took the time to change my XXXX XXXX XXXX PayPal account. It was resolved with an apology as several of my subscriptions had been bouncing and one was canceled and it ended up being quite a hassle. I decided to use Venmo as a replacement as I lost trust for PayPal following this experience. I have had a Venmo account for probably 4-5 years and I use it primarily for paying babysitters. I have also used to reimburse people I know for expenses like restaurant meals, errands for a sick co-worker, paying for piano lessons, babysitters, and I sold a few items out of my house recently. I had accumulated {$1000.00} and attempted to transfer a portion on XX/XX/XXXX but mistakenly transferred the whole amount. I received an email the next day informing me that my account was limited and my transfer was being reviewed. I was asked to provide evidence of my identity, but when I logged onto to my account I saw no evidence that my account was limited. I provided the photo of my XXXX passport on XX/XX/XXXX when I was unable to use the account as I thought I was being scammed or phished. I spoke to several customer service representatives and was told that my account being reviewed by a specialist. I was finally informed late on XXXX that my account had been permanently frozen that money that belongs to me will be available in 180 days. I called customer service on XXXX and was told that my account looked normal and they would request another review. I was informed late on XX/XX/XXXX that the decision remains. I did not violate the terms. I am not being given an opportunity to defend myself. And, they are retaining my money without any explanation. This entire ordeal occurred due to discrimination, as men do not change their names due to marriage. PayPal and Venmo are the same company and I started using Venmo as a replacement for PayPal so my account activity increased during that time. This is all very shady and after doing an Internet search I learned this is common. I am a normal person : a boring suburban mom with a regular job and a dog, cats, and a backyard garden.
Company Response:
State: KY
Zip: 40511
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Other service problem
Subissue:
Consumer Complaint: Its about my on funds paypal, they limited my account 180 days i just want my money rightnow im suffering XXXX XXXX dont want my account back just want my funds to widraw my paypal email is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX saying they were the debt collector for PayPal for the amount of {$51.00}. I called back and spoke with XXXX on XX/XX/22 and told him I have never had a PayPal account and am disputing it. He said he would mail out a form allowing me to to do, and that form pointed me here. I have a XXXX XXXX credit score of XXXX and an XXXX score of XXXX. I obviously have not achieved that by not paying my bills, and even though XXXX XXXX told me to pay it since its only {$51.00}, its not my charge so I wont pay it. XXXX provided me no info as to who the alleged vendor was, and they encouraged me to file a police report, but none of our other personal credit, banking, or investment accounts have had any unusual activity, so I am not filing that report. The XXXX should be on the alleged vendor to prove it was me- I should not have to reset my whole life to prove myself.
Company Response:
State: MN
Zip: 55811
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XXXX from Me. Your online complain system does not work today From PayPal : CUSTOMER SERVICE Request : Donation Details XX/XX/XXXX Dear XXXX XXXX XXXX XXXX, Thank you for contacting PayPal Customer Support. My name is XXXX and I am happy to assist you with Donation. Below are the details of the transaction. Transaction ID : XXXX Transaction Date : XX/XX/XXXX Amount : {$200.00} USD Recipient : XXXX XXXX XXXX Did you know you can also send us a Message? Just log into your account, go to www.paypal.com/us/smarthelp/contact-us and select an issue. Sincerely, XXXX PayPal XXXX XXXX PayPal ========================================================== From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX AM To : XXXX XXXX Cc : XXXX XXXX XXXX Subject : Re : R From : XXXX XXXX Sent : Sunday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Subject : Receipt for your donation to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX PayPal You donated {$200.00} USD to XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX Transaction ID : XXXX Purpose : XXXX XXXX XXXX? Reference : XXXX XXXXXXXX to : XXXX XXXX XXXXXXXX Donation from : XXXX Donation amount : {$200.00} USD Funding Sources Used ( Total ) XXXX XXXX {$200.00} USD Amount you paid : {$200.00} USD The transaction will appear on your credit card statement as PAYPAL XXXX. Use PayPal next time. Your PayPal account makes donating quick and secure. Log in to PayPal PayPal Help & Contact | Security | Apps XXXX XXXX XXXX XXXX Right to Refund You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if PayPal , Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to PayPal , Inc., at XXXX XXXX XXXX, XXXX, NE XXXX. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to {$1000.00} and attorney 's fees pursuant to section 2102 of the California Financial Code. PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. PayPal Customer Service can be reached at XXXX. Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. PayPal XXXX : XXXX ======================================================= ======================================================= PAYPAL Does not include the Business / XXXX Name , Address, Phone Number and Email on the receipt So, NO ONE can TELL where the MONEY is going? XXXX XXXX XXXX XXXX XXXX XXXX ======================================================= ====================================================== PAY PAL, INC. File NO. XXXX XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX XXXX United States ( corporate headquarters ) XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX NE XXXX, United States ( operative center ) Zip Code : XXXX Traded as : XXXX : XXXX, XXXX component XXXX XXXX XXXX XXXX XXXX component and XXXX XXXX XXXX XXXX component XXXX : XXXX Industry : Financial services ======================================================= ======================================================= ME AND XXXXXXXX XXXX XXXX THE PARTICULAR PROBLEM IS WITH THIS BUTTON XXXX : XXXX? XXXX & XXXX & XXXX DOES NOT HAVE ADDRESS, PHONE NUMBER, EMAIL ON THE BUTTON OR RECEIPT or even the XXXX Number? SO ONE DOES NOT KNOW WHERE THE MONEY IS GOING? ; I WAS Asked ON XXXX XXXX XXXX I STARTED FOR XXXX XXXX XXXX XXXX XXXX AND THE ANSWER MUST BE OBVIOUS NOT LIKE IT IS NOW ; VERY UNACCEPTABLE. ========================================================== XXXX XXXX XXXX ========================================================== XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX : XXXX | XXXX XXXX XXXX XXXX RECEIVING AND DISTRIBUTING DONATIONS TO PEOPLE OF XXXX AFFECTED BY XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX is a 501 ( c ) ( 3 ) organization, with an IRS ruling year of XXXX, and donations are tax-deductible. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX ====================================================== ======================================================= PayPal is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX ======================================================= ======================================================= Regulate them and require Name Address phone number email address on all receipts and XXXX would be good as well XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, someone was able to log into my Venmo account and send {$100.00} using " payment between friends '' functionality to a user XXXX XXXX ( handle @ XXXX ) transaction ID : XXXX Once I saw unauthorized transaction on my bank account, I called Venmo right away and was told by customer service that I could not dispute fraudulent transaction, as it was considered by Venmo as " authorized ''.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I directed a {$200.00} payment to XXXX XXXX to my PayPal account. In my Paypal account, my " preferred method to pay '' is set to my PayPal XXXX. When I checked my PayPal account, the {$200.00} transaction is incorrectly listed to post to my XXXX XXXX instead of my PayPal XXXX. This is an error. I have sent multiple messages and have made multiple phone calls to Paypal, and they are either unwilling or unable to help me. See attached PDFs for details.
Company Response:
State: CO
Zip: 80026
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I transferred {$2500.00} from XXXX to PayPal using the PayPal phone app. On XX/XX/XXXX, I transferred {$250.00} from PayPal to XXXX using the PayPal phone app. On XX/XX/2022, I tried to transfer money from PayPal to XXXX using the PayPal phone app and it was denied. The PayPal phone app displays the message Theres nothing to transfer right now, but my PayPal shows a balance of {$2200.00}. Thats when I began contacting PayPal Assistant. PayPal has closed every communication with no resolution.
Company Response:
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2022-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I ordered flowers twice from XXXX XXXX by accident ( " '' out of screen before completing purchase, and both times still went through. ) Price comparing only... both paid via PayPal. I saw the email confirmation they went through ... .canceled both right away. I called XXXX flowers total of 4 times and spoke to a human each time. XXXX call XX/XX/22 XXXX pm- '' It is canceled your refund via PayPal XXXX be XXXX days. '' XXXX call XX/XX/22 XXXX am- " yes, it is canceled '' ( I was making sure it was BOTH PURCHASES canceled, the XXXX woman was non-english speaking ). XXXX call XX/XX/22 XXXX pm- I got an email the " orders being processed ''. Called again. This representative said " Nothing I can do, call to cancel delivery when you get the delivery email. '' I said " You are scamming me, they won't stop a delivery when it's en-route??? '' He assured that is the next step, and will stop the delivery that way. XXXX call XX/XX/22 XXXX am- " They can not stop delivery. '' XXXX order WAS canceled, the other was NOT. I did not recieve a refund from XXXX flowers. Paypal denied my case when I sent hard copies to customer service of proof of the XXXX phone calls to XXXX flowers. I was guaranteed a full refund by XXXX. I filed a dispute with PayPal XX/XX/22 for a refund of {$63.00}. Which ultimately they denied saying " The transaction was processed correctly. '' It was a scam. They didn't read my description of the hours I spent talking with XXXX flowers to ensure it was canceled. I did not get the {$63.00} I was assured of. PayPal should not stand behind fraud such as this. They should look out better for their customers- when all the information is supplied about the fraud they perpetuate.
Company Response:
State: PA
Zip: 19114
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XXXX the XXXX I received a letter from XXXX XXXX XXXX XXXX. The letter stated I owed XXXX as of XX/XX/2022 and the creditor is PayPal Inc. I do not have a PayPal account and never have had one. It references account number XXXX. This is a fraudulent attempt to collect money. I looked on line and it appears this company is doing this to multiple people. My concern is if everyone knows about this, why is our government protection agencies not doing anything about them? Please help.
Company Response:
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, an automatic payment for {$4.00} was processed by PayPal and should have been deducted from my established " preferred '' bank account. Instead, PayPal deducted the funds from a secondary account which incurred XXXX transaction fees totaling {$15.00}. In previous months ( XX/XX/XXXX- XX/XX/XXXX and all of XXXX ), funds were properly deducted from the primary " preferred '' linked account. The linked, " preferred '' account was fully funded and could process the transaction. PayPal 's use of XXXX is not allowed to access my primary " preferred '' linked account.
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A