Date Received: 2022-04-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: A seller sent me fake XXXX sending receipt with the tracking number hidden saying that he will send me that once I transfer the money. I paid half the money via paypal and other half using Venmo. Once I sent the money he stopped replying to my messages and calls. The companies said they can not help since I did not choose seller protection. Now I lost my money and did not even get the product.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo closed my account and will not give me a specific reason. They first asked me to upload a picture of my ID which did, which I already done previously when I received my Venmo Debit card in XXXX XXXX 2021. My account was suddenly frozen Venmo sent me a vague email stating my transactions were in violation of their terms of service agreement. My transactions were money between friends, grocery stores, XXXX, etc. When I asked what specific transaction are you referring to they said they could not tell me. They informed via email that the funds in my Venmo account would be held for XXXX days for loss prevention measures.
Company Response:
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022 and XX/XX/2022, I sent {$350.00} payments to XXXX XXXX on venmo to receive services in the form of tattoos on XX/XX/2022. XXXX did not provide me with the tattoos and has not provided me a refund. I reached out to venmo to try to take action on XXXX XXXX account on multiple occasions and to possibly be granted a refund. My first interaction regarding this claim with venmo was XX/XX/XXXX. Thereafter, I tried on XX/XX/XXXX, XXXX, and XX/XX/XXXX. I was told by venmo that I would have to get the money back from XXXX XXXX, or file a police report. However, XXXX has not responded to my messages, and lives in a different state than where I was supposed to get tattood from XXXX XX/XX/2022 I reached out to the shop owner he rents space from XXXX XXXX XXXX XXXX, XXXX XXXX NC ) and explained to him the situation. The owner of the shop reached out to me on XX/XX/2022 and told he has been let go for scamming him, as well as other clients such as myself. From my understanding, XXXX does not intend to pay back anyone he has stolen money from under the guise of tattooing. Therefore this compliant appears to be my last chance at stopping his account so this scam does not happen to anyone else, as well as potentially getting my money back.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has now been permanently limited for the second time without any valid reason, I have not been doing anything fraudulent or that would pose a risk to the platform in any form or way and this is honestly frustrating as I use PayPal on a regular basis. The email associated with my account is XXXX.
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo is a peer-to-peer ( P2P ) payment app available on XXXX and XXXX phones that allows for the quick and easy exchange of money directly between individuals. Founded in XXXX, Venmo began as a text-message-based payment delivery system. My name is XXXX XXXX and venmo has created quite a hardship on myself by freezing my account and not promptly resolving the issue. XX/XX/XXXX transfer {$2800.00} from XXXX to my venmo because XXXX doesn't work with my checking account and Venmo has for the past year. XX/XX/XXXX I bought gas with the venmo card XX/XX/XXXX I sent money from venmo card through XXXX XXXX because my daughter doesn't use venmo 20 minutes later I received an email from venmo my account has been frozen because they need more proper identification after a year of using venmo I submitted ID California driver 's license and followed up by calling customer support which their automated message says " if you speak to a live agent we will not be able to resolve your situation today " Talk to agent and they told me to wait 4 to 5 days for ID verification email representative to contact me. Day XXXX XX/XX/XXXX I follow up through chat support and a phone call again with the response of the attach saying we can't tell you when will respond but it'll be as soon as possible. XXXX PM ) Team Venmo : Thanks, an agent will be with you shortly. The QueuXXXX position shows how many people are in line ahead of you. ( XXXX PM ) Team Venmo : To make sure you see our response when an agent is available, please enable your push notifications for Venmo. On XXXXd, you can enable your notifications by opening your phones Settings > Apps & notifications > Notifications XXXX Venmo. ( XXXX PM ) *** ( XXXX ) XXXX XXXX joined the chat *** ( XXXX PM ) ( XXXX ) XXXX XXXX : Hi there! Thank you for contacting Venmo Support, my name is XXXX and I will be assisting you for today! ( XXXX PM ) ( XXXX ) XXXX XXXX : Appreciate you bringing this to our attention! I'm sorry to hear about this frozen account but I'm glad you reached out to us. Don't worry, let me go ahead and take a look to see what had happened. Please give me a moment to pull up and review your records. ( XXXX PM ) XXXX XXXX : Good Morning. My account was frozen 5 days ago and I was requested to submit ID which I did and my account is still frozen ( XXXX PM ) ( XXXX ) XXXX XXXX : Hi there, thank you for patiently waiting! I can see that the ID you submitted to our Account Specialist, and one of our agents already escalated your reference # XXXX to them. You may need to wait for them to reach out to you via email once it is reviewed. ( XXXX PM ) XXXX XXXX : when can I expect a response it's been 5 days already. {$2400.00} is locked up. my rent and bills are overdue ( XXXX PM ) ( XXXX ) XXXX XXXX : Thanks for letting me know! Sorry for the delay in this process. They are currently experiencing a high volume of support requests and appreciate your patience as they work to provide the highest level of support to each customer. We hope you waiting for them as soon as possible. ( XXXX PM ) ( XXXX ) XXXX XXXX : Are you there? ( XXXX PM ) XXXX XXXX : yes ( XXXX PM ) XXXX XXXX : I'm waiting for a response to my question ( XXXX PM ) ( XXXX ) XXXX XXXX : Alright. You'll hear back from them # XXXX. ( XXXX PM ) XXXX XXXX : When? ( XXXX PM ) XXXX XXXX : I need a time, not the statement asap ( XXXX PM ) ( XXXX ) XXXX XXXX : Sure. I'll need to close this chat so that I can forward your information to them via email. They will follow up with you directly! ( XXXX PM ) ( XXXX ) XXXX XXXX : Please keep an eye on your reference # XXXX that they will reach out. Thanks again for reaching out! ( XXXX PM ) *** ( XXXX ) XXXX XXXX left the chat *** XXXX XXXX XX/XX/XXXX did some research and see the are others out there in same situation who are told to wait 180 days for investigation to be processed and even after that they're not getting their money released or a reason why. Day XXXX XXXX XXXX I received this email from Venmo... *** You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hi XXXX, Due to several concerns regarding your account activity, we made the decision to permanently restrict your account. We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems in order to keep these systems robust. However, I'd recommend looking over our User Agreement for information on our policies surrounding acceptable use and high-risk activity. You can find our User Agreement here : https : //venmo.com/legal/us-user-agreement/. I apologize that we're no longer able to assist you. Best regards, *** Please Help Me Thank You XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92627
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo froze my account for no reason. I was trying to initiate a routine transfer to a friend. I did not violate any laws or any terms of service. I am verified. I have {XXXX} in my account that is currently frozen and Venmo will not give me any information as to why the account was frozen or how to unfreeze.
Company Response:
State: NY
Zip: 10801
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Identity theft protection or other monitoring services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Received for the second time a pay pal Email explaining a purchase that I never placed Fist XXXX XXXX dollars Second XXXX dollars They provide a phone number which I called and they want more information On my finances this is the phone number they provide XXXX Please I would really appreciated if you can investigate and make sure this is a fraudulent company
Company Response:
State: CA
Zip: 95336
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Actually this is a very serious error by Paypal. I was a part of a group of ministers that had a markeXXXX XXXX XXXX We used Paypal for the small amount we received. In 2019 I received a 1099 - tax document in my personal name. I immediately reported it to Paypal. The Paypal account belonged to XXXX XXXX XXXX XXXX. They apologized but I was not aware they had sent it to the IRS in my name. I began getting threatening letters, allegations of me not filing the taxes and demanding money from me. I contacted Paypal and they provided a copy corrected tax document which was corrected and sent to me. I submitted it to IRS. IRS has continued to aggressively threated me, pursued me and demanded payment. They claim that Paypal never submitted a corrected copy. I have writin Pay Pal over and over on the phone. They promised they would resolve things with Paypal. Paypal never responded to me or the IRS. I write the CEO and General Counsel twice and sent the mail by certified mail. Paypal still ignores me. PLEASE HELP ME GET PAYPAL TO UNDERSTAND THE SERIOUSNESS OF THIS MATTER. I AM SICK AND UNDER DOCTORS CARE, THEY HAVE CAUSED ME ALOT OF FEAR AND STRESS - XXXXXXXX HAS BEEN AN OPTION BECAUE I CAN NOT EVEN FATHOM BEING PURSUDED BY THE IRS. ALTHOUGH I DO NOT HAVE ANYTHING IT IS NOT ACCEPTABLE I AM SUFFERING DUE OT PAYPALS NEGLIGENCE AND NOT TAKING CARE OF THEIR ERROR WITH IRS. HELP ME! XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX PLEASE SEE DOCUMENTATION - PAYPAL IGNORES ME!
Company Response:
State: CA
Zip: 95628
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I made {$200.00} x2 {$400.00} charges om my credit card ending in XXXX then I issued a refund to the same card and paypal zettle can't find my money
Company Response:
State: CA
Zip: 92780
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On or about XX/XX/2022 I lost online access to make payments to my Paypal Credit account via the Paypal App ( Android ), or on the Paypal.com website. This line of credit is provided by XXXX Bank ; XXXX XXXX XXXX, XXXX, XXXX, XXXX. In speaking with both parties I have been unable to resolve the dispute, and was informed by a XXXX Bank employee that XXXX Bank does not offer online payment processing directly to Palpal Credit account holders. The lack of online payment processing places both Paypal, and XXXX Bank in violation of Paypal Credit Terms And Conditions under the Payment Options clause which states " You can pay by mail, online or by phone. '' The inability to pay online is no small inconvenience in the age of the Internet most Americans make a majority of their payments online in 2022. As a consumer revolving credit account " The Terms and Conditions, '' stipulated that the ability to " Pay Online '' would be available to Paypal Credit Account Holders as part of the Agreement, or terms of contract. Payment under the Uniform Commercial Code is no small matter, and neither is impeding payment by denial of service. I ask that Paypay either re-institute online payment processing through their XXXX app, and/or website showing good faith in their obligations to Paypal Credit Account Holders to whom they are in breach to at this moment. Sincerely, XXXX XXXX
Company Response:
State: IN
Zip: 47933
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A