Date Received: 2022-04-07
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have had numerous people try to send me a reimbursement from the Paypal app or website. Paypal defaults to payments for " goods and services '' which takes a percentage of the payment. The default is confusing and tricky to fix. When they mistakenly do not toggle this off, the wrong amount is received because of the fees. When I return the payment to have them try again, Paypal still charges a fee to the sender because of the original selection. This happens over and over again, and the fees just keep adding up.
Company Response:
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Someone pay me thru my paypal account at first they put on pending and hold the money until 21 days to my suprise today i got an email from paypal saying that i can no longer use paypal they put to hold until 180 days mu money i dont do gambling and i dont violate any thing i badly needed my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I created a Venmo account via their web site on XX/XX/2022. The verified my email account by sending me an email with a " verify '' button. They verified my phone number by texting me a validation code that I entered on their web site. I added a bank account and they sent me an email saying that they have confirmed my back account. They sent me an email that stated I am ready to " send and receive money ''. On XX/XX/XXXX I received four payments for a total of {$250.00}. These payments were made via mobile phone, in person, with the senders scanning the QR code on my phone in the Venmo app. On XX/XX/XXXX I received an email stating that " Your Venmo account has been frozen due to recent activity that appears to be a violation of our User Agreement ''. They told me that I had to submit a copy of my driver 's license to unfreeze the account. Multiple times I have asked them what rule I violated ( so that I don't violate it again ) - also telling them multiple times that they have already verified my account. Their only responses are that I have to upload my driver 's license - but without telling me what rule I violated, why they didn't ask for my driver 's license before telling me I can send and receive money, or, that doing so will completely resolve whatever the issue is. I have had electronic communications with at least 5 people at Venmo, but, all refuse to answer my questions
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Paypal let XXXX charge me for fee, but i never gave XXXX my credit card ever.My credit card is New replacement XXXX gave me, Like i told FTC XXXX, Paypal, XXXX, XXXX, XXXX all some how saved my credit card file with Drop-Down Menu i only gave my new card to paypal, i gone through set-up.XXXX have no permission charging fees for XXXXXXXX XXXX XXXX XXXX XXXXXXXX design and they have me test games.Games XXXX owes me over XXXX XXXX i download games not paid me yet.But XXXX /developers say they monitor me and data.i got proof of transaction XXXX owes me monthly payments ...
Company Response:
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Paypal let XXXX XXXX Bill me using wrong email address i have on file for login, receive funds.The email XXXX XXXX XXXX is mind, but not for paypal.Invoice sent to paypal for {$190.00} on XXXX XXXX say past due.Invoice # XXXX Name XXXX there email is XXXX and had Note to customer Your Order of XXXX XXXX placed successfully kindly do the payment of {$190.00} To XXXX XXXX XXXX XXXX : XXXX
Company Response:
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was closed because it said I violated a policy because I guess I sent to much money to my mom for rent and so now the money is froze in a account for 180 days and we are about to get evicted
Company Response:
State: AL
Zip: 368XX
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Company sent me a letter to pay after my bank paid the bill.
Company Response:
State: CA
Zip: 94545
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: I received a loan and it was direct deposited into a Venmo account. After a few days I was trying to transfer the money into my checking account so that I would have the money in there to cover my rent. It kept denying my transfer and then sent me an email to verify my identity and that my account had been frozen. I sent my drivers license and card customer service, my account had never been frozen before and I have other transactions with them. And they have also had a copy of my drivers license before because I deposited a check into the account with no problems. I contacted customer service and they said there is nothing that they can do and that the team that handles that there is no way that you can talk to anyone. I advised him that I needed my money transferred to the other account because I need it to pay my rent. I advised them I had gotten the loan to pay my rent and it was deposited into their account I can not afford late fees or any other charges they continue to tell me theres nothing that they could do that I would have to wait at least 4 to 5 days for them to verify my identity, which mind you has been verified already. And in the meantime I could not touch the money in my account that the account had been frozen.
Company Response:
State: TX
Zip: 77489
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was block on XX/XX/2020, XXXX XXXX and after blocking I was told I will be able to transfer my funds from the account after 180 days. Its more than a year now Ive not been able to transfer my funds. I have {$310.00} in my account, Ive lodged complains on my PayPal account but still not getting solution.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In XXXXXXXX XXXX 2021, PayPal suspended my account and placed limitations on it. They asked for additional information about my bank accounts to ensure I was who I said I was. After receiving the requested information PayPal permanently banned my account. They have given me no information about the reasons behind the original limitation or the permanent ban of my account. I've had the account for over XXXX years.
Company Response:
State: OH
Zip: 43054
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A