PAYPAL HOLDINGS, INC


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"Products" offered by PAYPAL HOLDINGS, INC with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Other mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card

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Complaint ID: 5481555

Date Received: 2022-04-21

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: On the XXXX of XX/XX/2022, I received an email from PayPal that my account is going under closure, first i thought this was a fake email but when i logged into my account it was actually real. They are telling me that my account is closing from the vague reason of violation of PayPal 's Acceptable Use Policy. What i did first is messaging them on the paypal website and asking for a more specific reason, first I received an automated message which i responded to so a person can answer me. The second answer i think it was by a person but it wasn't telling me why my account is closing, just that my account was reviewed and they think it should be closed. I replied to that answer again and told them what i am using PayPal for and ask them again the reason why i was permanently limited. They simply answered that the decision can not be overturned and that my funds will be frozen for 180 days. I called them on XX/XX/XXXX and explained to them again what I use PayPal for and they issued a new revision for my account which i never got an answer for after 72 hours of waiting. I use PayPal to sell digital products/goods. I am a developer and I create plugins/scripts which are digital products, then I sell these products on a marketplace. I can give all the info on my products and the Marketplace that I am using if needed but PayPal never asked for that before closing my account. I was using my PayPal account for about 2 years and I had no disputes over this time period, the account was verified and I gave all my personal information when I created it as well as added my credit card & bank account. I am really worried now that I'll never get access to my balance that was frozen, I have XXXX $ which i can not access. I need this money to pay my bills and my life expenses and can not wait 180 days to have it back. For 3 days I have been stressed and couldn't sleep & eat.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-05-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5480331

Date Received: 2022-04-22

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: paypal put on hold on the money that i have on my account {$36.00} for 90 days. they permanently banned my account. not able to withdraw my money on my paypal account

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-04-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5479932

Date Received: 2022-04-22

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: On XX/XX/XXXX I decided to make a purchase of some dresses for my wife and used PayPal for payment.The seller told me that I will receive my order within 2-6 days, now is telling that I will receive it no less than a month or 45 days. accidentally l checked the invoice the shipment coming from XXXX XXXX it is an XXXX store. I can not wait so long for several XXXX products.so I am disputing this transaction, I don't like lying. And I do not want t pay for a products that I don't wear. Just in the invoice please check the website but I was told that it is a local store a little far from XXXX XXXX of all the seller send the shipment after I made a dispute. My wife ordered from the seller some goods like clothes etc. from website https : //envofashion.com where the average price is {$50.00}, I paid {$370.00} Calculating I supposed t get 6-7 items and I supposed to get a medium or big box, instead I received an envelope 7 by 4.5 inches where the seller could fit no more as a postcard. The seller decided to send something via USPS and through tracking number USPS can decide that I received the shipment and Paypal closed the case to seller 's favor. Please ask the seller how much is the weight of the envelope.Just in case I attached the envelope to compare with XXXX size paper.The envelope came from XXXX, GA. Also the shipment came from a company XXXX XXXX, I googled and found their XXXX page https : //www.facebook.com/search/top? q=Jewelry % XXXX where they sell jewelry and whatches worth $ 10-20.couple of those could fit in the envelopei paid XX/XX/XXXX the shipment appeared on XXXX after i started the dispute and i am not sure what is in the shipment. if it is what i ordered i will cancel the dispute. Theseller reported somg government agency. I am requesting from Paypal and the seller to provide me any type of explanation to what was in the envelope, otherwise the seller 's only response was Tracking info provided by XXXX XXXX XXXX which is I XXXX Shipped by Other .And the buyer received the shipment, which is an envelope. Not PayPal not the seller don't provide me with any serious information to response, only threatening that there is a report somewhere. But in reality this is becoming internet fraud, because paying {$370.00} and getting an envelope with a postcard where PayPal is involved too, because the transaction was done through PayPal, which is reviewing seller 's information two weeks, usually it takes 5 days

Company Response:

State: CA

Zip: 91501

Submitted Via: Web

Date Sent: 2022-04-22

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5478483

Date Received: 2022-04-21

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: I feel fustrate becouse my account has been close without any reason. i had a limitation and was resolve succesfully. so, now my money is hold, i provided all document to PayPal about me and now they do no want help me with this problem. i wll apreciate if they can restore my accoung back. ID reference limitation d. de referencia : XXXX XXXX

Company Response:

State: KY

Zip: 402XX

Submitted Via: Web

Date Sent: 2022-04-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5478172

Date Received: 2022-04-21

Issue: Fraud or scam

Subissue:

Consumer Complaint: I was promised 3 tickets to a concert. The seller did not actually have tickets. They have scammed numerous people lately.

Company Response:

State: LA

Zip: 707XX

Submitted Via: Web

Date Sent: 2022-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5477621

Date Received: 2022-04-21

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: My friend asked me to borrow {$210.00} and i accidently sent to his old account on venmo that was hacked. I tried contacting venmo within 2 minutes of the transaction to unsend it. They stated that it couldn't be unsent and that I would need my friend to reach out to them. I have attached the chat log from the multiple times i contacted them. My account name is XXXX XXXX

Company Response:

State: MA

Zip: 02149

Submitted Via: Web

Date Sent: 2022-04-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5477551

Date Received: 2022-04-21

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: PAYPAL XXXX XXXX XXXXXXXX... XXXX XXXX, XXXX TELEPHONE NUMBER XXXX TALKED TO THEM XXXX XXXX XXXX. They told me to change the wordings of the dispute with my bank to which I did but up to now, I did not get my refund to the item in the amount of {$30.00}. This is an item advertised on XXXX. The item arrived with no information inside as to what product they sent, how to use it, everything, no return address, no return label incase the product is too small, too large or defective. In this case it was a fashionable eyeglasses for 65+. Once I tried it on it was too blurry for me, it gave me a XXXX and I feel like spinning around trying to make use of it but was too uncomfortable. If they had the return label, I would have return it right away. I disputed it with my bank 2 times but to no avail.

Company Response:

State: NV

Zip: 89148

Submitted Via: Web

Date Sent: 2022-05-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5477035

Date Received: 2022-04-21

Issue: Fraud or scam

Subissue:

Consumer Complaint: I, XXXX XXXX XXXX, do swear to the truth of this Affidavit, under penalty of perjury, as the same would be sworn as an affidavit in person that : I am or was employed as XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX? ) on the Internet by XXXX XXXX XXXX, a multi-millionaire on the internet, XXXX XXXX XXXX XXXX I reside in the County of XXXX, State of New York, and all the perpetrators reside in various States or Countries, seeking to insulate themselves from jurisdiction. At all times hereinafter mentioned were committed in XXXX and XXXX. I am or was paid by bonuses, vouchers, receipts and invoices deposited by the XXXX subcontractors, The Warriors themselves and their employees, heirs or assigns in various banks deposits which account they opened and I have nothing to do with, and really know nothing about except by brief emails that contain little or no information.. A complete amount is {$1.00}, XXXX is obtained by me by reviewing copies of receipts, invoices and emails contained in my personal laptop, is attached and made a part hereof. The deposits are in PayPal , Inc. and XXXXXXXX XXXX, XXXX XXXX XXXX and E-Bank etc. accounts over which they promise belong to me. The amounts promised are beyond my comprehension or control and have never resulted in my being paid one cent. ( ZERO ) I have demanded a complete accounting to no avail of the XXXX and PayPal of any portion of money for which I have done hard work for the XXXX is mine. PayPal has never admitted they owe me at least {$450000.00} and PayPal has not acknowledged the same but attached hereto as Exhibits A, B, C, D, and F ( which they claim are phony receipts sent by one of the perpetrators to appear that I am being paid large sums of money, shares of bitcoin etc. etc.On PayPal stationary. I have contacted PayPal on very numerous occasions having been answered and acknowledged by XXXX XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX and XXXX, in the Customer Service Department. As of this date NONE have admitted that PayPal owes me more than {$0.00} XXXX cents. As my bank PayPal has a fiduciary duty to pay me at least {$450000.00} in 7 days from XX/XX/XXXX and XXXX, The dates of their invoices.. ( plus interest and exemplary damages. ) For allowing their receipts to be used in this fraud as proof of my payment. The receipts are on stolen or forged instruments ostensibly issued by PayPal as part of this Internet fraud, forgery and scam to attempt to compel me to do unpaid work for them, including but not limited to dealing with XXXX emails a day. This so-called side hustle involves shady allegations that miracle algorithms have been discovered that allow members to be paid out of thin air, stealing from XXXX, XXXX and other large entities on a regular basis and pocketing the same.various US States or countries around the world hoping to be insulated from jurisdiction. Any Court will take Judicial Notice that it is impossible to make something from nothing, Which is what they allege. Wherefore, I ask the US Secret Service to examine the Record including the minutes of the conversations with PayPal of approximately XX/XX/XXXX XXXX and XX/XX/XXXX. As well as investigate and prosecute ALL criminally liable parties to the fullest extent the law allows. Page 2 A, B, C. D, and E Sworn to as a affidavit on this XXXX day of XXXX, XXXX and Affirmed Under Penalty Of perjury. XXXX XXXX XXXX XXXX XXXX XXXX XXXX if the Affiant Signed in Pen And Ink. XXXX XXXX XXXX Attorney ( Retired ) Attached hereto and made a part thereof as Exhibits A, B, C, D, and E Also attached hereto as Exhibit F is the computations used to determine alleged fraud wherein your Affiant was told that this was a combination of commissions, bonuses, rewards and salary, Further I tried NOT to double dip although the PayPal invoices are not clear on that matter.

Company Response:

State: NY

Zip: 12601

Submitted Via: Web

Date Sent: 2022-04-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5476541

Date Received: 2022-04-21

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: Unable to get my money using Paypal and they put my account on hold and no longer able to use my account for 180 days. I have XXXX XXXX and it was transferred to me last XX/XX/2022 by a friend and I really need the money for hospital expenses. My email is XXXX.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-04-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5475990

Date Received: 2022-04-20

Issue: Other service problem

Subissue:

Consumer Complaint: I purchased resume services from a career coach through the PayPal platform, which I have done before. I paid {$100.00}, which is payment number one of three ; however, the coach, XXXX XXXX did not get the money I transferred. The PayPal call center in the XXXX proved to be no help. I learned that PayPal had taken my money and put it toward some dispute involving XXXX XXXX ; of which, I have nothing to do with. Essentially, PayPal stole {$100.00} from me. I am dumbfounded a financial entity an act would be so brazen and take my money for something other than what it was meant for. XXXX XXXX suggested PayPal has done this with his other clients as well. When did PayPal become a superpower? How does legislation give leniency and allow PayPal to make its own rules compared to a brick-and-mortar bank? If XXXX XXXX XXXX did this, there would be at least one {$5000.00} fine at the door. I paid for coaching with XXXX XXXX. PayPal should have nothing to do with my purchases other than the platform in providing the transfer; for which, they are paid.

Company Response:

State: GA

Zip: 30309

Submitted Via: Web

Date Sent: 2022-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.