Date Received: 2022-04-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX While I was using Venmo app to send {$400.00} the money went to the wrong person. That person had a negative balance. Therefore when I sent the money it took it right away to payoff that negative balance and wasnt able to be sent back to me because the person doesnt respond. I tried to dispute the transaction with Venmo and with XXXX XXXX checking account. They both denied to help me get my XXXX back.
Company Response:
State: TX
Zip: 77502
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX ATTN : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX Date : XX/XX/2022 This is a notice of dispute pursuant to the Fair Credit Reporting Act, section 623, subsection ( 8 ) ( D ). The specific information being disputed is the derogatory nature of the information you have furnished to the credit reporting agencies in connection with the above mentioned account. The basis for my dispute is your company was required to notify me prior to, or no later than 30 days after furnishing the negative information to the consumer reporting agencies, in writing that such furnishing of information was going to take place. This notification is required under the FCRA, section 623, subsection ( 7 ) ( A ). However, I am unable to locate documentation you complied with this requirement. Therefore, provide me proof of notification ( i.e. a copy of the actual notification sent ), and proof that it was delivered to me in a timely manner ( i.e. a dated certified mail delivery confirmation with my signature ). If you can not provide proof of notification and date of receipt, then you can not substantiate you followed the procedures required under the Fair Credit Reporting Act. In addition, by not being able to substantiate you performed your duties imposed under that title, you are now in direct violation of it. Therefore, the continued reporting of negative information to the credit reporting agencies in connection with the above mentioned account may constitute the furnishing of false information with malice or willful intent to injure me. To correct this error I suggest you modify the account accordingly, report the results of your investigation to the consumer reporting agencies to which you furnished the information, and provide me written verification thereof. You have 30 days from the date you receive this notice to complete your investigation and respond pursuant to the Fair Credit Reporting Act, section 623 ( 8 ) ( E ) ( iii ). In the event you fail to respond to this dispute or provide insufficient proof of notification and date of receipt, I will have no other choice but to seek administrative enforcement with all applicable agencies identified in section 621. In addition, I may also seek the assistance of a legal firm specializing in class action lawsuits. Thank you in advance for your cooperation. Sincerely, XXXX XXXX Attached is proof of identification and a current bill, identifying me and will suffice throughout all future correspondences.
Company Response:
State: GA
Zip: 31088
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-17
Issue: Problem with a purchase or transfer
Subissue: Overcharged for a purchase or transfer you did make with the card
Consumer Complaint: Two issues with PP transactions. In order to use the prepaid card with PP the company requires a preauthorization code which is submitted together with a " fully refundable '' {$1.00} charge. It is not a first time that the fully refundable is actually not and as the screen shows my balance on the card is off by {$1.00}. The expired hold transaction shows up 3 times on the balance. Also PP when making a refund to the buyer on the unrelated transaction to the card is fully refunding the buyer however it is charging a commission to the seller such as myself. Although the transaction was not done correctly and I had to refund the buyer, the PP charged me XXXX cents " commission '' for refunding the transaction that didn't go through. IN other words PP is skimming off the top small amounts while stealing from people giving it business. It is not only reprehensible but illegal and I challenge PP to state in its XXXX XXXX XXXX why it feels authorized to do business this way.
Company Response:
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: I'm sure I'm been hacked. This has been going for a wile. Identity theft. May be PayPal services. I've contacted them with success.
Company Response:
State: CA
Zip: 91911
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Woke up on XX/XX/2022 only to find out that my account has been permanently limited according to a mail sent to me by PayPal ( Ref ID - XXXX ). I have been in shock of what Policy I did go against that could result to my account been limited... I need explanation on what Policy I did violate and why should my account be limited. I have been a loyal PayPal customer over the years and with no engagement with fraudulent activities demand and explanation of why I am being wrongly limited.. I have mailed the executive and no response has been given.
Company Response:
State: IA
Zip: 511XX
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been a customer with a personal PayPal account for almost a decade without any problems. On their website, they advertised the ability to open a business account for freelancers, and people working 1099 jobs to invoice their clients. I opened a business account, put in all my personal information including personal address, social security, bank account numbers for wire transfers, etc. After putting in all my information, their system said I was a risk because my name appeared on two accounts ( my personal and this new one ) so they will prevent my access to my account and will prevent withdrawal of any funds. I spent weeks going back and forth with customer service who just copy pasted boiler plate. I eventually just wanted the account with all my personal information deleted. I was able to delete my personal account but the site prevented me from accessing and deleting my business account. More emails to the CEO, customer service, the FTC, and even pinged them on social media. They controlled my personal data and would not delete it because I asked them to let me close the account. They would not give me a reason why they are doing this and gave the impression that they have legal rights as a corporation to store my personal data against my will for as long as they want. Funny thing, there are ZERO transactions on the account so they have no basis to hold my data XXXX. Its been months now and my account and personal data is still in their database waiting to be breached and stolen and I have no say in the protection of my personal data as a US citizen. I would never trust PayPal with my personal data especially since I have no way of protecting it, deleting it, nor do they take customer complaints seriously. Absolutely horrible business practices and tremendous violation of consumer rights and privacy laws.
Company Response:
State: MD
Zip: 21224
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal put my account on a permanent hold stating my activities were against their policy. They were not. I purchase items and receive a rebate for the item. Nothing illegal or unethical. Companies do this all the time to get their products known, promote customer loyalty, etc. I had no recourse and they said they would hold my {$180.00} for 180 days. After that time, I called them and they said they were keeping the money. Today I received an email stating someone added their phone # to the account. My ccard #, bank account, home address and SS # are all in the account. I called to get the account closed and they told me because it is on a permanent hold that is not possible. I spoke to a manager and was told no one is allowed to close the account for me. So, I can not remove the information, receive my funds back nor close the account. They told me the account can not be used but yet someone hacked into it. https : //www.paypal.com/us/webapps/mpp/ua/acceptableuse-full? msclkid=ec0639babd9711ec9f22e8adbfc6a33e
Company Response:
State: MA
Zip: 014XX
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My Paypal account was hacked and money was sent from my account to a XXXX account
Company Response:
State: AZ
Zip: 85716
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello good day, My name is XXXX and this is my email XXXX I have been using PayPal for a while now bit I got baned for using my account for 180 days, now the 180 day has elapsed and I need to withdraw my funds to enable me arrange for my son 's XXXX but I am unable to withdraw from that account cause the card which was linked to my PayPal account was stolen during the XXXX wait so I had to deactivate the card to secure my funds and now they are not allowing me link another card to enable me withdraw the money in my balance.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I just realized on XX/XX/XXXX of XXXX I was tricked and scammed into sending money to a person I don't know on Venmo which was in the amount of {$2500.00}. I disputed the transaction and they denied my case.
Company Response:
State: AZ
Zip: 85303
Submitted Via: Web
Date Sent: 2022-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A