Date Received: 2022-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received an email from PayPal stating that I can not use my account anymore on XX/XX/2022 because of " risk in doing business with me '' even though I am sure that I did not violate any of the agreements and rules in using Paypal after revising their conditions on their website, and so I assume this is a mistake. I tried reaching customer service but unfortunately they were not helpful at all. This is affecting me significantly since I have been using Paypal frequently and my money is stored in there. I am placing this complaint in hopes of getting my account back restored and allowing me to access it. My email linked to my Paypal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Pay pay sent tect they charged me over {$27.00} for a purchases i dont know about and ask me to call about it. I think its fraud activity so i did not communicate with them see attached screen shot of text
Company Response:
State: SC
Zip: 29906
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I received payment on XX/XX/2020 of XXXX through My PayPal account was restricted after that and since then I havent been able to use my PayPal or access my funds. After reaching out to PayPal support I was told the funds will be held for you 180 days and I will have access to it after that but I still wasnt able to access the money after the said time. I reached out again to know what is going on and I was told I they will contact me which they failed to do also.
Company Response:
State: AR
Zip: 716XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently limited my account for 180days for no reason, XXXX XXXX an everytime i cobtact its automated. i just want my funds. its been well over 180 days. an there is no issue with my account everything is accounted for in my account. they never sent me the email, after the 180 days so could withdraw my funds. i just keep getting the run around. a also XXXX XXXX paypal XXXX XXXX to themselves from my account. first off no one in he world knows how to send money directly to paypal. i attached all documents, please help me an my family move pass this stump in the road. XXXX paypal email.
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo sent me XXXX for opening an account with the and I was trying to transfer the money to another debit card and I did not see the teeny tiny fine print stating that the rules on some financial institution that if rejected money is lost. Not refunded. I want my money back. XXXX XXXX. XXXX. Happened in XXXX
Company Response:
State: AR
Zip: 72116
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I purchased a product on line through another scandalous company unbeknown at the time to promot there product well i figured can't promoter it unless it works so i put hade it it once but twice by accident the keep itstruction unclear so this happens quite offten.i industry reach out for a refund Wich all day they gauranttee only to be XXXX.so i do the next thing on list report it to bank file dispute to find out these people have been ripping me off for months some how got into my PayPal account and set them selves up on auto pay and have been siphoning money for months now because if that pay pal has sided with them other wise they have to admit some one got in there security.and are refusing my claim and mean time these people have gone back into pay pal and set them selves up on auto pay and hitting my account again after i filed complaint and turned auto pay off again myself.thid is on pay pal and i think they should be held responsible for it.i live on a fixed income so yes XXXX is alot to loose all at once.
Company Response:
State: AZ
Zip: 85033
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received an email out the blue from PayPal stating my account has been restricted for " fraud '' saying I can not do business with them anymore but stating no reason or where this came from. I have no fraud reports or chargebacks. When I tried to login to my account, it won't let me transfer my money out. I have a resume writing business and these proceeds came from clients booking consultations and one client paying for a recruiter bootcamp. I will not service any clients until I get my money. All the clients who submitted orders will have to reverse with their banks and PayPal will be at fault. Also, this is grounds for a class action.
Company Response:
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I tried to transfer {$220.00} from my Venmo account to my bank account. Venmo used a secondary card for that transaction instead of my primary card that I use daily. The transfer is lost in the cloud somewhere. First I was told wait 3-5 days to see if it fixes itself. Acceptable. Only it didn't. When I called back, I was hung up on. I called again and was refunded the fee but told nothing could be done about the bulk of the money or the transfer. I emailed support and was told to wait another 8-10 days for another email with further instructions. At this point I'm assuming my money is just gone. A financial institution with no answers or resolutions. Scary. A class action lawsuit is sounding like the solution after reviewing their XXXX and the comments from 100 's of other customers experiencing the same thing.
Company Response:
State: TN
Zip: 37660
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Identity theft protection or other monitoring services
Subissue: Problem with product or service terms changing
Consumer Complaint: Upon learning about my identity tdelete this thread yesterday they I sent emails to to the companies that I have accounts with such as PayPal In an attempt to help fix my damaged reputation and limit it, However today XXXX today I received appointment back print XXXX from PayPal upon learning about my issue I issue they banned me permanently from their systems for what they call or refer to as increased risk and suspicious activity Causing my identity to be further they're damaged and my reputation further damaged it is now my customers will ask XXXX will ask what has caused PayPal to ban him?
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have a long-term business account with PayPal. I invoiced my customer for training so that they can pay by credit card instead of invoice. The customer agreed to pay in advance of service. However, when the customer paid the invoice by credit card on XX/XX/XXXX, PayPal placed the payment on hold. First, PayPal claimed that my account was too new. Then the system stated that I needed to confirm receipt and the customer needed to confirm receipt, with that the payment would be released within 3-7 days. As of today, I have confirmed receipt and my customer called into customer service to confirm receipt. However, payment has not be released as promised. Customer service now states that it could take up to 21 days for the funds to be released.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A