Date Received: 2022-04-27
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/XXXX at XXXX AM I added {$250.00} cash to my PayPal cash card at a Dollar Tree located at XXXX XXXX XXXX XXXX, NY ... Then I went to XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, NY, and made a purchase for the amount of {$180.00} at XXXX PM on XX/XX/XXXX. At XXXX PM while sitting at HOME I received a notification from PayPal stating that an ATM withdrawal for the amount of {$73.00} was removed from my card at BEST XXXX XXXX XXXX XXXX XXXX, NY XXXX I DID NOT MAKE THIS TRANSACTION!!!! NO ONE HAD MY AUTHORIZATION TO MAKE THIS TRANSACTION!!!!!!! MY CARD WAS STILL IN MY PURSE WHEN THIS TRANSACTION TRANSPIRED!!!!!!!!!! At XXXX PM I called PayPal to report this unauthorized transaction! I was told by my card is being canceled, and the transaction will be investigated. On XX/XX/XXXX I received a message from PayPal stating that my claim was denied. I then call back and was told, I need additional documentation to prove that I did not make the transaction. On XX/XX/XXXX I filed a police report. I contacted PayPal I spoke to a representative letting them know that I filed a police report. I was sent instructions on how to appeal the case in my personal inbox with PayPal. after following the instructions, I was still unable to appeal my case so I called in again!! I explained to him what the prior representative told me to do, and was told that I need not do anything he will take care of everything. On XX/XX/XXXX I received a notification from PayPal denying my claim again!!!! I called in AGAIN spoke to a representative that sent a link in my private message box to upload my police report and stated it will be used to appeal my case!!!!! I uploaded the XXXX XXXX XXXX Confirmation on XX/XX/XXXX. But XX/XX/XXXX I received a call from a PayPal representative stating that a police report will not be accepted as verification!!!!!!!!! I told her what was told to me by the prior representative, and to check the messenge box to see the message of the prior representative. She repeated that a police report is not sufficient, I sent me a message in the same message box which all the other representatives have sent me messages about my claim!!!!! After being with PayPal for eight years without any issues I am getting the runaround, without any type of HELP to SOLVE this FRAUDULENT PROBLEM!!!!!!!!!!!! I can provide documented proof of everything that I have stated in my complaint!!!! PLEASE HELP!!!!!!!!!!!!!!
Company Response:
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I literally just had to deal with this same problem!! About a month and a half ago Venmo decided to freeze my acct for reasons they could not tell me. Finally yesterday I get a phone call that venmo had NO evidence on why they froze my account. So they reopened it with my money still in it. Ok good right, NO! My thing was u was going to transfer my money onto something else that I've never had problems with while I had it. And that for over 2 years. Ok well I go to the app try to transfer my money and it tells me I can't and my account is frozen again!!!! I called venmo customer service and speak directly to a supervisor. I explained the whole situation how they froze it before and they reopened it because I didn't do anything wrong. And explained exactly what I was doing and how it froze my account again and it was like she didn't even care. Excuse my language no XXXX given. I explained how there is no way I can go any longer with NO money when I'm a single mother of XXXX. I explained how I just wanted to get my money off so I can close the account because of that issue. Response was she couldn't tell me anything and I would have to speak to the analysis specialist because they are the ones who handle that. I then asked for a phone number to speak with someone. Then told they do not have a phone number that I would have to speak to them via email. So I have to email someone to get my situation fixed via email but I have to wait for them to respond whenever they feel like it??? No way, I refuse to sit here again and let them do this for the 2nd time back to back. This company is a fraud and so unorganized I want out. I want my money right now. I do not want to wait. I have all the proof of everything and for this to happen a 2nd time I'm on the verge to find out if I can sue them for this and their process of business and their lack of anything to help someone. All I want is.my money off the card so that I can close it.
Company Response:
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: VENMO BANKING SCAM- NOW ATTACHED IN BOTH EMAILS HERE ARE ABOUT 20 DOCS THAT SHOW VENMO ROBBED ME- MISPLACED MY MONEY - PUT IT IN THE WRONG BANK AND THEN, WITHOUT AUTHORIZATION, {$1400.00} OF MY MONEY FROM A XXXX XXXX CREDIT CARD - LINKED TO MY BANK ACCOUNT - AND THEY SENT IT TO XXXX XXXX WITHOUT MY CONSENT. I ALWAYS PAID XXXX XXXX THROUGH CHECKING- I HAVE NEVER PAID A BILL THROUGH MY BILL PAY BY WAY OF ANY CREDIT CARD IN THE HISTORY OF MY LIFE. THIS WAS A DELIBERATE AND ILLEGAL INVASION OF MY ACCOUNT - BECAUSE IT WAS LINKED. SORRY - FOR ALL CAPS But I am XXXX. So, now I have {$1400.00} my XXXX XXXX XXXX 's Checking account and have called VENMO and told them to fix it ASAP - they have put the money into the wrong checking account. It's in the wrong account and I have a landlord who lives in XXXX! Since VENMO had wrongfully taken {$1400.00} from my XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX Credit CARD on file - WITH XXXX XXXX- NOT- I REPEAT- NOT with VENMO. THEY ACCESSED THIS XXXX XXXX CREDIT CARD THROUGH MY XXXX XXXX CHECKING - WITHOUT PERMISSION and just charged {$1400.00} on it. So I took the money they put in my XXXX XXXX account and paid it ALL to XXXX XXXX XXXX- the card THEY USED without my permission for this exact amount. Now Venmo tells me I owe them - XXXX. I try to call them over a dozen times. They refused to answer and out of 12 calls I was purposely disconnected nine times. They are trained to hang up on the customers- under the idea that these people will give up and just go away. I texted them in CHAT dozens of times and only kept the attached conversations, but I went crazy. They dragged this out for months and harrassed me via MULTIPLE texts- OVER 100 OF THEM- but would not respond with a single human being. They ran me in circles and refused to close my account. Now they are well KNOWN FOR THIS KIND OF theft - taking money repeatedly from people I know- and then telling those people they can not get their money back- they say I have it. I do not have it. It's in a locked account that these criminals are making interest on every day. They have no intention of making right on what they did. Two of my clients, XXXX XXXX XXXX ( PhD head of Covid research in XXXX, and XXXX from XXXX, XXXX XXXX XXXX have both had their MONEY TAKEN BY XXXX STOLEN XXXX XXXX XXXX then sent {$700.00} to my Venmo Account 2 months ago and they stole this money too. They REFUSED to give it back to XXXX XXXX and refused to release the money to me. They refuse to even answer a phone call or respond to anything in their chats. They have driven me to the point of rage, depression and they have financially destroyed me with both of the these malicious acts of outright theft. NOTE : This is a XXXX owned bank and they should not be able to do business in XXXX. They are targeting and robbing the American people.
Company Response:
State: CA
Zip: 923XX
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX & XXXX XXXX were completing home repairs on XX/XX/2022. The job was suppose to be completed by XX/XX/2022. The last confirmation of the completion of the project was XX/XX/2022. Simultaneously, he was also working on my parents home. My sister was handling that but because he found out that I was the one who was handling the payments he started talking to me. After a couple of days my sister told me that the plumbing work was incorrect and that the septic tanks weren't delivered as promised. He went missing and wasn't returning our calls. We were suppose to sit down and discuss all of this on XX/XX/2022 with him promising to finish my work that day. However that day has come and gone. I finally spoke with them XX/XX/2022 and they are stating the job was completed and no refund or extra work is due. Which isn't the case. I have text and recorded calls that states the he was coming back to finish. They are returning {$2500.00} to my sister because another XXXX was involved and he doesn't was a claim filed against him so he is paying it back. XXXX & XXXX XXXX state that because I disputed the charge on Paypal he isn't willing to refund or come back. I don't want him back at my home, even if it was an option. Unfortunately the paypal payment was a friends and family payment, which I thought it was still covered under the buyers policy. I also attempted to dispute the XXXX XXXX payment but they don't even offer that unless it is an unauthorized transaction. Now I have to pay someone else to come out and do what he didn't complete or fixed improperly which is going to cause me more money. He isn't entitled to the entire amount. He is only entitled to {$2500.00}. I definitely don't mind paying for what he did complete.
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XXXX XXXX XXXX XXXX sent a letter addressed to me. It says I owed on a PayPal account XXXX and {$170.00} was paid or credited toward the debt. It states, " Total amount of the debt now : {$590.00} '' The letter is dated XX/XX/2022. This is NOT my PayPal account, nor did I have a purchase of this amount.
Company Response:
State: CO
Zip: 80550
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: venmo has issued a new user agreement ( https : //venmo.com/legal/us-user-agreement/ ) the only way to opt out of arbitration is via printing and mailing a form ( https : //help.venmo.com/hc/en-us/articles/360062640153 ) this is a fully online company. this is an onerous burden designed to make it too difficult for people to retain their full legal rights for recompense against Venmo
Company Response:
State: IN
Zip: 46219
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 around XXXX, I was using my PayPal account to make some purchases online. I noticed a subscription service that I no longer wanted so after finishing my purchases online I went into my account and decided to end the debit card associated with these unwanted purchases and order a new debit card. Immediately my account was permanently banned without warning and all my funds XXXX XXXX XXXX were locked to my knowledge indefinitely. After calling to speak with customer service they informed me that my account had been permanently banned for fraudulent activity and I had broken policy for using a XXXX service while accessing my PayPal account and that it would have to be reviewed whether or not my account can be unlocked. The thing is I have received direct deposit to my account for the last 8 months from my employer. I have proven my identity to the PayPal representative and I have not done anything fraudulent. I have had my XXXX active while accessing the account the entirety of the accounts life. Then, suddenly, without warning, I am breaking their policy and my funds are no longer accessible. Because of this my livelihood has been affected and my finances are pushed back weeks. When I got off the phone with customer service they told me to wait for an email explaining what the review on my account has decided and they have not emailed me at all. It has been 5 days since I was supposed to receive an email and I was told it would be no more than 3.
Company Response:
State: WI
Zip: 53142
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX, I received a letter of Debt Collections in the mail from XXXX XXXX XXXX XXXX requesting a debt of {$380.00} that is now in collections from a fraudulent account with PayPal that was created in XX/XX/XXXX. My legitimate PayPal account has a {$0.00} balance and I had no knowledge of any negative balance or debt owed. I called PayPal on XX/XX/XXXX to report this as fraud and my case is active at the moment. During this call, I learned that the fraudster used my SSN and name to generate an account under an email that does not belong to me. PayPal did not send me any written, telephone, or electronic correspondence to me regarding this account creation, transactions, or debt owed when they had my information on file already from my legitimate account. They failed to protect me as a consumer and exercised gross negligence in preventing fraudulent activity on their platform, evidenced by my case and the countless postings online of the same nature. My time, financial wellbeing, and credit worthiness all have had an impact by PayPal failing to notify me of any new creation of an account or debt owed, and reporting fraudulent activity to a debt collector. I am demanding that PayPal never open any accounts using my SSN or other personal information and that this fraudulent debt be resolved.
Company Response:
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account for no reason.. they have further hold my funds for over 187 days without enabling ne to withdraw my money ( XXXXXXXX XXXX ) i need help. " You can no longer do business with PayPal After a review, we decided to permanently limit your account as we found potential risk associated with it. You'll not be able to conduct any further business using PayPal. Any bank or credit card information that's linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you can't send or receive money. If you have funds in your PayPal balance, we'll hold it for up to 180 days. After that period, we'll email you with information on how to access your funds. We regret any inconvenience this may cause. '' my mail : - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo I received an email from Venmo indicating I could review my quarterly account. I tried to login the site wouldnt accept my password. I change my password the site would still not let me login. This happened twice. I called and spoke with support. They kept asking for more and more personal information from me. They asked me to send them a valid ID. I refused and asked them to close my account. They refused. I asked them for a complete list of verifying information they would need and they wouldnt give it to me. I was afraid this was an information/data collection scheme.
Company Response:
State: TN
Zip: 38104
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A