Date Received: 2022-04-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Transaction ID XXXX I am writing to convey my dismay with Paypal unethical money delivery practices. The amount was already deducted from my bank on XX/XX/22. When I sent the money I called and asked their service center and was told the delivery is immediate, however until today the transaction is still pending and money is not delivered. I called and requested cancelation and was told I can not cancel. Initially the transaction showed it will clear on XX/XX/22 and now it shows that it will clear XX/XX/22 THAT IS OVER A MONTH. If a company will delay a transaction they should prompt people before they send so they do NOT use their service ; not hold their money indefinity. With that said, I am requesting Paypal either release the money or make a full refund
Company Response:
State: CA
Zip: 92807
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I'm currently having an issue with venmo freezing my account after attempting to make a bank transfer. I was then told to upload a state issue photo ID in which I did. Once I uploaded a picture of my state issued photo ID I was then asked for additional information that wasn't originally asked for. I have been asked for bank statements to every bank that's tied to my venmo account and every card that's tied to my venmo account. I have been asked to upload a picture of myself standing in front of the photo ID. I also have been asked for government documents with my name and address on it to verify furthermore. I believe this is an excessive amount of data and it's also a security issue. And to top it all off I was only originally asked to upload a picture of my government issued photo ID. These assessors recommendations has called extreme hardship on my current situation and also my mental well-being. Not least I was told that there was a violation on the account and that's why it was frozen and they wanted to make sure that I was the owner of the account but they never said what the violation was exactly.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I called pay pal to see if my money was sent to my friend they told me yes but he never received it I uploaded to photos of transactions
Company Response:
State: FL
Zip: 32822
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: So Venmo took my money/ froze my account today. For no reason didnt receive an email which is my right and the law, if my money is going to be withheld! I never had issues before until recently. Its like when people are receiving money then they want to take it! I drove two hours yesterday with Barely no gas and no money, to do a friend a favor on XXXX by painting her kids face for a party. She gave me some money. And I transferred to my other account, but decided to keep it in my original Venmo account to use the debit card for gas to make it home today I go to use my card and its declined. So im like ok my card must be locked. Go to unlock and try again. DECLINED.. so I say ok let me transfer to my bank and use my bank debit card.
Company Response:
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal Closed my account on XX/XX/2022 and will not help me in getting it back open. I'm not sure if this is some kind of mistake as it has to be. I am verified with paypal and have used it for over 5 years with no problems. I called and spoke to customer service to see what the issue is but they say they cant tell me the reason and cant help me but i remembered i can make a report here as i feel they are not doing their job properly and it has affected me a great deal since i cant access my funds. my details linked to my paypal account are : XXXX XXXX
Company Response:
State: NC
Zip: 27909
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I created a personal PayPal account in XXXX which I used to make small purchases through XXXX for things like gifts for friends. Somehow when I created the account, my address was accidentally listed in XXXX, even though my street and city were clearly U.S. based XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As far as Ive been able to tell, there is no such street address in XXXX. PayPal never raised with me that this problem existed nor that it needed to be corrected, until my account was unexpectedly closed. There is over {$2000.00} in the account which I can not access and PayPal never gave me any opportunity to prove myself. I do not live in XXXX, Ive never lived in XXXX, I dont speak XXXX, nor do I use PayPal for business. Yet here I am with $ XXXX trapped in an account I can not access. The account was permanently limited/aka closed after I used PayPal during the process of selling my wedding dress. I decided to sell my wedding dress using XXXX to raise some extra money, and XXXX requires sellers to pay buyers through PayPal. My dress was a bit expensive, which is why the resale transaction was for ~ {$2000.00}. I of course had no idea that I had any issues with PayPal so I shipped the dress the morning I was paid ( XX/XX/XXXX ) and uploaded a tracking number to PayPal. The dress was delivered on ( XX/XX/XXXX ). On XX/XX/XXXX, I went on vacation so I did not realize my account had been permanently limited until going through my personal to-dos on my way home. Im now out my wedding dress ( something very important to me and something I now sorely regret ever trying to sell ) and {$2000.00}! PayPal also collected a 5.3 % fee on this transaction, in addition to locking up my funds. Ive informed PayPal I can provide whatever they need to verify my identity, my country of residence and the legitimacy of my transaction, but theyve told me there is nothing their team can do. Theyve advised me to call their XXXX team, but I do not speak XXXX and the number I called said it can not be reached. PayPal makes money by exchanging and storing money, and here, theyve taken my money ( on which Im sure theyre earning interest ), charged me a pretty hefty fee, and made me spend ages on the phone with people who ( 1 ) have treated me like Im doing criminal business and ( 2 ) allege they can do nothing to help me, all without giving me any way of proving myself.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Other service problem
Subissue:
Consumer Complaint: I got my taxes deposited into my Venmo account and I tried to withdrawal some money and they said it was a security breech and locked my card to where I couldnt access that money. I then tried to transfer it to my other bank and they said it was another security breech after the money was taken off my account. They then deactivated my account. I called them and emailed them several times and they said they couldnt help me with it. They money is missing and I have no access to it. There was {$4000.00} left.
Company Response:
State: MO
Zip: 648XX
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: An unauthorized account was created with PayPal using my email address and another email address of an unknown party. I am unaware of when the account was created but I was contacted XX/XX/XXXX by letter from a collection agency who purchased the account from PayPal. The account has a {$310.00} negative balance. I do not now nor have I ever ( to my knowledge ) had a PayPal account. PayPal has denied my claim of fraud/identity theft stating ( according to the collection agency ) that in XXXX I provided them with proof of identity which I did not. This was in the form of a copy of my passport which I have never shared with anyone except customs agents at airports. Copies of what was used to " prove my identity '' in XXXX were not provided to me.
Company Response:
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: on XX/XX/2022 @ XXXX XXXX my account got temporarily limited, I submitted all the required documents to resolve the problem, the next day, at around XXXX XXXX, I received email that my account was restored, and they have removed all the limitation, with this email, I sent the link of my paypal account to my clients and start receiving payments, unfortunately, Paypal didnt give a chance to withdraw my money, because on the same day at around XXXX XXXX, they permanently limits my account after receiving funds,. hoping for your action on this. atleast to withdraw my funds.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had made a PayPal account after I had made a bank account for the first time and then connected my bank account to PayPal. I had tried to make some purchases but I gave me authentication failures. The purchase eventually went through and then I tried to buy some other stuff but the same thing happened. PayPal then notified me that my account was permanently limited, I called customer service and they said that there was nothing they could do. This happened around XX/XX/2022.
Company Response:
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2022-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A