Date Received: 2022-04-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, Paypal blocked my account without any reason and he blocked my money for 180 days and did not leave me access to my money and I am going through a difficult financial period and this affects my life and the lives of my family members. Please help me to get my money back as soon as possible. Please help me thank. My paypal account email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal had held my earnings from my PayPal business account. They are not able to give me a reason as to why they have stolen my money. I made the account in order to accept payment on my XXXX store where I sell XXXX XXXX XXXX XXXX XXXX. After I had accepted orders using PayPal and shipped the items, PayPal said I can no longer use their service and are " holding '' my money aka STEALING. I called and emailed them but they don't have an answer for me. please help I was trying to start a small business but they scammed me out of all of my startup funds.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a PayPal business account complete with my and used it in conjunction with my XXXX account. On XX/XX/2022 at XXXX PM PDT I received my first payment via PayPal for a service rendered to a customer through a XXXX XXXX XXXX The fund were added to my account but placed on hold due to my account being limited. I updated the service to reflect that it was a service and not a product so there would be no shipping. This then let me know that I would receive my funds by XX/XX/XXXX. Upon adding my bank account, PayPal let me know that I needed to submit more verification before I could lift a 21 day limitation and actually deposit the funds. The requested verification was a copy of my driver 's license for ownership and to confirm my business details including name, address, phone number, and what my business category was. I filled in the information correctly and had my business listed under services, other services, and filled in the box with full-spectrum doula services. The last time I was able to see the verification screen, it showed that drivers license had been verified and the business information was pending. Shortly after that I received 2 emails from PayPal letting me know that there and that my funds would be held for up to 180 days with these Ref ID - XXXX and Ref ID - XXXX. I called PayPal to see how to resolve this issue, customer service said they weren't sure why the account was shut down and said they would see if a secondary review would change anything but that would take up to 48 hours and wasn't sure to do anything. I let them know I have all the legal information required as my business is an LLC with its own bank account and EIN, which have also been provided to PayPal. They said I could call them back if no one reached out and they would try the process again. I have read that other businesses have experienced similar problems and ended up stuck in a loop of waiting for a secondary review which never comes or they are eventually told there's nothing to be done and their accounts will be locked permanently. I would like to have this resolved as soon as possible because I am a small business and not having this money for 6 months is not an option. I have bills to pay and I've done nothing wrong.
Company Response:
State: KY
Zip: 424XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, a friend wanted to send me {$180.00} via VENMO, I had just set up an account roughly a day or so before that, I followed the steps per the app, listing my card information. However, after the money showed up in my " Wallet '' I was unable to transfer to my card. I called my cardholder they had no idea what could be the problem, but suggested I do it as a bank transfer. So I added the bank routing information and the account number and was told I would see two transfers on XX/XX/XXXX. On XX/XX/XXXX two pending items showed for XXXX amounts, I tried entering those amounts but the system wouldn't take them. I tried requesting help, ultimately I called. Finally, on XX/XX/XXXX a XXXX and a XXXX transfer occurred I went back into the system and verified my bank account. I received an email XX/XX/XXXX, that confirmed my bank verification. I again attempted to transfer my funds only to then receive a request dated that day for a Photo ID, along with a statement the account was frozen. I followed the email instructions on the very next day, Monday XX/XX/XXXX, I then called to make sure allowing for time to confirm, that the did in fact receive it, as they use a link service to have you send it. I was told nope, I would need to resend. So I again resent my id, only this time I screenshot the link page verifying they received the communication. Now mind you I was told my case was being expedited previously. I called back on the XXXX, and was told to give it 6-7 days for the " account specialist '' to review. I received a request for Customer Service Surveys, which I filled out honestly, a statement of activity for a timeframe prior to my account existing, I logged in a few times to see if it was resolved to no avail. On XX/XX/XXXX I once again called to be told to " give it one more day '', I asked several questions as to exactly what happens if nothing happens, which basically is what Venmo 's Customer Service is a glorified can't do much dept. And then bang at XXXX on the XXXX ( XXXX minutes after you can no longer call ) I received and email stating my account has been permanently terminated for reasons only they know, because I somehow violated the user agreement, thank you XXXX XXXX No here is how to request your funds, here is what to do NOTHING! I only found this by locating a TV station that had tried to help others in my situation. I have all my emails and screenshots, I live on social security as I am a XXXX old, retired XXXX ( I have XXXX as well as XXXX, and other health complications ) person living on minimal income the funds in question represent 10 % of my monthly income, I would appreciate help in resolving this matter... I can be reached at XXXX. Thanking you in advance
Company Response:
State: IN
Zip: 46815
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I used Venmo and my account was frozen without notice. I have no access to my money in the account and there is no one who can give me any explanation as to why it is frozen. I uploaded my state issued ID like they asked for and that did not work. My friend sent me money to build a wheelchair ramp for her son. I can't complete the ramp until my money is returned. This is a safety and health issue for him. It's not right that they can hold money XXXX like they are doing.
Company Response:
State: WA
Zip: 98512
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo changed their terms. They are attempting to bypass judicial review of issues including barring users from joining class action lawsuits. They allow users to opt out only by printing and mailing in a form. Form : XXXX XXXX XXXX XXXX causing this issue : Affects your and our rights and will impact how claims between you and us are resolved, including your and our agreement to waive the right to trial by jury. Includes a Prohibition of Class and Representative Actions and Non-Individualized Relief pursuant to which you agree to waive your right to participate in a class action lawsuit against us. Requires you to follow the Opt-Out Procedure to opt-out of the Agreement to Arbitrate by mailing us a written notice. If you are a new user, the opt-out notice must be postmarked no later than 30 days after the date you accept this user agreement for the first time. If you are a current Venmo user and previously accepted the User Agreement prior to the introduction of this Agreement to Arbitrate on XX/XX/2022, the opt-out notice must be postmarked no later than XX/XX/2022.
Company Response:
State: WI
Zip: 53704
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The following is a copy of an email I received thanking me for a payment. The sender identifies themselves as being from PayPal. I do have PayPal accounts and checked the accounts. No money was withdrawn from the accounts as far as I can see. Thank You. XXXX XXXX Pay-Verification Team XXXX XXXX XXXX, XXXX, XXXX XXXX Dear XXXX XXXX, Thank you . Your prompt payment for the invoice XXXX has been received. Much appreciated. Have a great day and good health! Print your receipt here : XXXX date : XX/XX/2022 Receipt date : XX/XX/2022 Bill To : Customer ID XXXX XXXX XXXX XXXX XXXX XXXX Unlocked 1 {$690.00} {$690.00} Amount due {$00.00} Total {$690.00} USD Please Note : It may take 24-48 hours for the transaction to appear in your Bank statement. If you did not authorize this purchase, contact us immediately at XXXX XXXX XXXX XXXX ( Please wait for a call back in case we miss your call ) We will refund the full amount if you cancel the order within 24 hours. Thank You! PayPal, XXXX ( XXXX ) XXXX XXXX XXXX ( Customer Relation XXXX ) Attachments area
Company Response:
State: MN
Zip: 55406
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: This complaint is with PayPal. Their app has names of people I dont know in it.I went to send someone money and it sent it to a woman I dont know. They did not help me with getting the funds back. The amount was $ XXXX was sent on XXXX XXXX immediately contacted PayPal to ask them to stop payment and they wouldnt.
Company Response:
State: IL
Zip: 60091
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal banned and limited my account for no reason, they claim that they suspected some suspicious activity, I provide my proofs but that couldn't help they further permanently limited. I have loss much since I have funds inside my account. Around XXXXXXXX XXXX Iam sadly reaching you for help. My paypal email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal juat ruined my account for no reason, they said I cant use paypal anymore even I didnt do any illegal activities. It happened to my account last XX/XX/2022. I hope they will restore it today instead for 180 days. I really need the money for XXXX XXXX. Thank you so much
Company Response:
State: VA
Zip: 237XX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A