Date Received: 2022-04-30
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PayPal was used by a buyer that was purchasing some items from me .items were shipped in good condition nothing broken on my end .but the person who received the items claims some where broken. Buyer is responsible for packing materials which he did not want to do he only paid for a box which was to late to purchase after I had gotten my own box to ship the items off.i send the items it's free but nothing more is free so anything extra will cost. money I didn't have buyer is responsible for all that. A dispute was placed on me due to items he claims wasn't the original items when clearly the site I posted them on has pictures showing the items and the condition they were in .I was told to send pictures to prove that there was nothing wrong with the items when I sent them off did so and PayPal told me the pictures were pretty much not going to help my case and that they were not going to go off that. But the buyer did the same and they refunded his money and all mines as well. The XXXX I had in my account PayPal took it for no reason .and now they say I still owe them {$36.00} and some change.i had to pay for the dispute fee when i was not the one who filed the dispute in the first place. I was told that only the dispute fee would be taken out {$15.00} for one and {$21.00} for the other. PayPal took all my {$160.00} and some .I was never told anything else about extra fee 's. I read threw some of the agreement and found nothing that states any extra fee 's being paid. I feel it's unfair that someone can get there money back and I get my items returned to me broken and now I can't do anything with them due to the Buyer 's Own fault. And now I have to pay.
Company Response:
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I provided a digital service to another person in exchange for {$80.00}. I had been doing so for a number of months. ( years? ) the individual was unhappy that would not be providing the service. Therefore the individual filed a complaint with Paypal, even though they had no issue with the service already received and paid for. The individual made no claim that there was any issue with the service. Paypal refunded the individual simply because they asked. Paypal did not perform due diligence or act in good faith by refunding the individual.
Company Response:
State: KY
Zip: 40503
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, XXXX XXXX PayPal Your transaction with your PayPal XXXX XXXX ending in XXXX was declined Your transaction at XXXX was declined, because there wasn't enough money in your balance.
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account. I have no idea why they did, I have reached out to them and was told they can't tell me. My friend sent me XXXX dollars for my sons medical supplies.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My Venmo account was recently temporarily Frozen. I was asked to pay a balance of {$230.00} which I did and my account was immediately restored ( XX/XX/XXXX ). Shortly after my account being restored, I was sent {$1300.00} ( XX/XX/XXXX ) from a friend. Immediately again my account was frozen. I was not able to cash out or send the money to another institution. I reached out to customer service ( XX/XX/XXXX ) and was told recent activity set off an alarm in their system and I was asked to send in a copy of my ID. On XX/XX/XXXX I was sent an email saying that I was in violation of the user agreement and that my account was being permanently frozen with {$500.00} of my funds still in my account being help for 180 days. After repeatedly reaching out to customer service and asking for an explanation I was told without any explanation to stop reaching out because my emails will no longer be answered. I couldn't figure out what agreement I broke in that short time frame considering they just reactivated my account the previous day after I paid {$230.00} to have it restored. I think they're 28-page user agreement is extremely misleading. You could buy a pack of cigarettes with your venmo debit card and you are in violation of user agreement. You could pay for your prescription at the pharmacy and be in violation of the user agreement. I don't care if I can no longer use their platform but I think by them telling me I can no longer use it and then holding on to my money for 6 months that's a little ridiculous. I would like my money back.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: they told me I could not have access to my funds, although i had the debit card in my possession, obviously the perps are close by to me because they came to me and stole pin while I wasn't looking. I called and they asked me to verify my identity and asked for a copy of my drivers license which I submitted, they claimed they didn't receive it but I noticed that they were using it and did not give me my XXXX I am still waiting for a check for XXXX from them.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a charge to my bank account from PayPal on XX/XX/XXXX for {$33.00} marked XXXX automatic payment. The shipping address noted in PayPal is XXXX XXXX XXXX XXXX XXXX, NJ XXXX. I dont recognize this address and it sounds made up since XXXX is in California , not New Jersey . I did not make a purchase from that company this year and do not recognize the charge nor the Shipping Address. I found the charge on XX/XX/XXXX and used the Report a Problem button on the PayPal app to request a refund. I still have not received an acknowledgment or reply from PayPal as of XX/XX/XXXX. On XX/XX/XXXX I called XXXX and was told that the charge was affiliated with an email address that does not belong to me. The merchant said they will process a refund in 25 to 30 days. My complaint is that PayPal allowed a fraudulent transaction on my bank account and does not respond or acknowledge my problem report and 25 days is too long to wait for reimbursement.
Company Response:
State: NC
Zip: 27617
Submitted Via: Web
Date Sent: 2022-04-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX international sent me a letter about owing {$1100.00} to PayPal. My PayPal account has no negative balance, and its likely someone opened an account in my name. PayPal agreed that my account is not in arrears.
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Used Venmo as a form of accepting payment and was not able to deposit Venmo balance into my XXXX XXXXXXXX XXXX account even after providing the requested documents to confirm my identity.Transaction was on XX/XX/2022 for the amount of {$2500.00} and since then Venmo has frozen my account and denied access to my funds. My user name for this account is XXXX
Company Response:
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone who I thought was a friend was really an online scammer and I sent via PayPal {$30.00} to them.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2022-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A