Date Received: 2022-04-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act XXXX account # XXXX, has violated my rights. 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604 A section 2 : it also states a consumer reporting agency cannont furnish an account without my written instructions. 15 Usc 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: PA
Zip: 19082
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo is a service provided by PayPal , Inc. ( Venmo ) For many months I have made many attempts to cancel both my personal and business Venmo accounts and close them out definitely for good. Attempts have been made by online chat and countless times by email. They of course store my name, my email, phone number, address, TAX ID and keep a copy of my ID and Business License and maintain the account open without my consent. They are without my authorization keeping my accounts open yet they repeatedly state, the accounts are " deactivated '' yet they store my information for their own convenience. Because my business and personal accounts are frozen and remain permanently restricted I can not stop them from spamming me with emails which I have repeatedly ask them to please stop. I am being ignored and I need this to stop. XX/XX/XXXX - Account Deactivated I have received countless spam emails in between the account deactivation and today. On XX/XX/XXXX I made attempts to cancel my account with no success. I asked them again in the past few days to close it. On XX/XX/XXXX they refused twice.
Company Response:
State: TX
Zip: 79924
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo has stolen from my account {$1700.00}. Venmo froze my account so that I cant even close my Venmo account. I am feeling helpless and trapped. People Venmo me funds and Venmo accepts on my behalf ( I didnt accept/approve ). Then they take the funds away. Please help.
Company Response:
State: CA
Zip: 94024
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I reopened a PayPal Account. I provided my banking information ( with routing number ), and two debit cards. I was notified 2 days later that my account can not be opened, used. I then attempted through Verbal alteration with a Customer Service agent to have my banking information and credit cards removed and ALL MY INFORMATION DELETED. PayPal refuses to do this.
Company Response:
State: IN
Zip: 46220
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/27, late evening, I was trying to purchase rare livestock and was planning to use Venmo to secure the purchase. I had driven all the way to the location to pick up the animal and tried accessing the app to pay the other party, but the app refused to send my money stating there was internet issues, even though we tried two wifis and data only, restarted the device, tried force stopping the app, tried uninstalling and reinstalling the app... Nothing worked and in fact, when attempting to log back in to the app, the app refused to accept my password, and then refused to send me a password reset link for several hours... I believe you can clearly see evidence of damages here and when attempting to have the company address the issue, the denied any issues on their end even though they admitted that the app sometimes doesn't work if your phones normal device settings are on ... i.e. you can not have WiFi and data turned on sometimes... The app does not have this info posted anywhere for consumers to access nor is that solution viable to what I experienced. The app owes me money and I would like them to do the right thing for making a costly mistake that only affected me.
Company Response:
State: PA
Zip: 19601
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal notified me that my account was limited permanently for violating their user agreement. There was no specification on my account and when I spoke to customer service they said there was no specification as to what went wrong in the report and they could not find out why. Customer service also told me that I have a legal right to know why and to take legal action. They permanently banned my account and could not specify why.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, I attempted to buy an item from an online vendor. As part of the checkout process, I submitted a {$500.00} payment via Venmo. As it turns out, the website was part of a very sophisticated scam. Upon realizing that the website was essentially fake, I reported the scam to Venmo. For its part, Venmo escalated the case, but was unable to reverse the payment due to company policy. Therein lies the problem : ( 1. ) What steps has Venmo taken to prevent this type of fraud? ( 2. ) How many customers must be victimized until fraudulent accounts are barred? As far as I'm concerned, Venmo is complicit in this scheme if others had filed complaints, yet nothing was done to protect users like me from fraudulent activity. From my prospective, Venmo could benefit from increased CFPB oversight to prevent " loopholes '' and protect consumers.
Company Response:
State: TX
Zip: 78228
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made an online payment using PayPal to a company who turned out to be a scam. I made a case with PayPal who then resolved the case in my favor. Due to me also initiating a case with XXXX because of PayPals business hours PayPal debited my PayPal account {$88.00} quoting a double refund. When I found out that PayPal has resolved the case, I cancelled the charge back with XXXX. Therefore, XXXX reverted the secondary refund that PayPal was referencing. I reach out to PayPal and they tell me to reach out to XXXX. However, on XXXX end it shows the refund that PayPal submitted and the reversal of the refund that XXXX had initially provided prior to the case being closed. Paypal debited my PayPal account and is quoting a secondary refund that was reversed. Making it to where I am still - {$88.00} on a case that they claim to have resolved to my favor.
Company Response:
State: AR
Zip: 729XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: A customer sent me a payment through PayPal of {$310.00} in error I immediately refunded the money back to the customer within five minutes PayPal says the customers financial institution is doing a charge back and my account is now - {$310.00} I can not use my account due to this and I rely on it to receive several payments. I am furious because the transaction is very obvious that the money was refunded immediately and I Should not have a negative balance in my account Its going on two weeks now and I cant believe theres any kind of question due to the clarity of the transactions
Company Response:
State: SD
Zip: 57104
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Im submitting this complaint against PayPal. I am at XXXX host and was sent {$2400.00} on XX/XX/XXXX to my XXXX PayPal. I tried to have the funds instantly transferred and they needed to verify my identity. I submitted my drivers license along with a scan picture of my face. They then sent a message saying that they were having technical issues. I called they asked me to connect the bank account thats connected to my debit card. I did that. They said it would take 24 hours. Now theyre saying it will take up to 72 hours and they will send me a message to let me know if theyre going to transfer my funds or not. I believe they are illegally holding my funds and Ive called twice and they keep on giving me the runaround.
Company Response:
State: FL
Zip: 32308
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A