Date Received: 2022-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello My Name is XXXX XXXX XXXX .Paypal Close My Account For No Reason. I checked there users agreement and there is nothing that I would have done and checking my activity I am no wrong even they close my account. In my account have over XXXX Usd .I earn money after hard working over 1 month. I lost my whole money. I try to contact to paypal customer service many time but didn't got any solution. I open my paypal account via this gmail id ( link with my paypal account ) XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I won a settlement against venmo via XXXX The very moment venmo paid me the money was taken out of my account fraudulently. I called and I was hung up on 6 times in one day and still was not able to get the dispute process started because as I was on hold they closed customer service. {$2000.00} was the amount they offered me and every dime was taken out right after they paid me. They would not let me add any bank account, use my venmo debit card, or send the money to anyone via the app. I need my {$2000.00} back. I have to pay XXXXe {$400.00} because that was the agreement for the settlement and now I can not pay XXXX because the money was fraudulently stolen and venmo has done nothing about it. {$5000.00} was also fraudulently taken from my bank account that was previously on file and venmo is well aware of this but I have not recieved a dime back regarding this. They owe me {$7000.00} in total. I have filed a new claim with XXXX, the XXXX, and now with you. I do not have dates as currently I am locked out of my venmo account and everytime I call them they hang up on me. I will call tomorrow again and request help to sign in so I can provide all dates and details.
Company Response:
State: IN
Zip: 46304
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has refused to address the unauthorized charges on my account. They are clear fraud and Ive tried submitting a case, which they closed. I reached out to their customer service and they pretty much told me oh well. I have never once lived in CA nor have I shipped anything there. I live in NJ and the charges are clear fraud. PayPal is refusing to do anything about it.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I am a user of Venmo and they sent me an email notifying me of an update of their user agreement. In order to opt-ou, t I must go to their website, download, and print as well as manually fill in a non-formatted webpage. I then must pay for postage and mail the notice to them before XXXXXXXX XXXX,2022. The initial email announcement does not even contain a link to the opt-out, I had to go search for it
Company Response:
State: WA
Zip: 98422
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Initiated transfer from my PayPal account to my debit card. PayPal transmitted funds to a different card on my account. The account was to a closed checking account, via a closed Debit card, that belongs to my cousin ( she uses my PayPal account. XXXXXXXX XXXX has repeatedly rejected the attempted transfer and attached is statement showing the rejections. PayPal claims the transfer was completed on their end. Attached is their statement. I filed a trace with PayPal, a dispute with PayPal and have had pages of messages back and forth on their message section ( no way to print them. ) The amount is {$510.00} ( after fees ) and this started on XX/XX/2022. I still do not have my money. My big question is : if PayPal really believed the transaction was completed on XX/XX/2022 why do they keep trying to submit it to the bank, day after day after day. Please help
Company Response:
State: OH
Zip: 44446
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account. It took me three weeks and multiple steps to rectify this. Once I was able to successfully unlock my account I not able To make any additional transactions I continue to get an ambiguous failure notice with no resold from customer service.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going i am not sure if this is some type of mistake as i assume it has to be i have not been able to get help from them from emailing, calling their support. I remembered i could file a report on here as i feel they are not doing their job properly and it is affecting me a great deal as i used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: 3 months ago venmo frozen my account. I gave them everything they asked for and they permanently deactivated my account and wont give me my XXXX $ back
Company Response:
State: NV
Zip: 898XX
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account for no reason and will not help me with getting it back up and going, i am not sure if this a same mistake as i assume it has to be. i have not been able to get help them from months but i just remembered i could file a support on here as i feel theyre not doing their job properly and it is effecting me a great deal as i used PayPal quite frequently My email linked to my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-30
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo has frozen my account without any reason. My account has been frozen for almost 2 years. I have messaged, and called continuously and continue to get one of the following answers, we can unfreeze your account, or we have to send you to another department, that then says oh your account is frozen there is nothing they can do. They asked me to identify my identity which I did on multiple occasions but they continue to give me a run around. They wont let me take out my money and will not give me any resolution to close the account and transfer my money out.
Company Response:
State: VA
Zip: 23323
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A