Date Received: 2022-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: At XXXX on XX/XX/XXXX, I created a new PayPal XXXX account to accept payments for a new business venture I'm developing. I submitted my own information, using an address in XXXX where I can safely receive mail because my XXXX lease is expiring at the end of XXXX. I received a confirmation email containing my mailing address at XXXX on the XXXX. I did not request any payments, did not link a bank account, and did not link a payment method. It was an empty account, created a period of days or weeks before I expected to make use of it. At XXXX on XX/XX/XXXX, almost exactly XXXX hours later, PayPal XXXX me that they were closing the account as fraudulent. > After a review, we decided to permanently limit your account as we detected that this account was created using either fraudulent or stolen information. > You'll not be able to conduct any further business using PayPal. I believe this XXXX be because I used a XXXX address while living in XXXX, which I did for mail continuity during a move. This information is rightly mine, and correct. PayPal made no attempt to communicate with me outside of automated transactional emails, and I had no opportunity to remedy the situation. Attempts to contact PayPal support have been stonewalled, met with an auto-response indicating the decision is final. This will complicate accepting payments for my project, a XXXX XXXX XXXX for a community of software developers. PayPal is a familiar and trusted platform by the international audience that currently uses our free system, no not having access will make it more difficult to complete these transactions.
Company Response:
State: NY
Zip: 10009
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal Close My Account For No Reason. I checked there users agreement and there is nothing that I would have done and checking my activity I am no wrong even they close my account .I earn money after hard working. I lost my whole money. I try to contact to paypal customer service many time but didn't got any response. I open my paypal account via this XXXX XXXX ( link with my paypal account ) XXXX. ( XXXX XXXX - XXXX )
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XXXX XXXX I sent XXXX to the XXXX XXXX via PAYPAL for XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I received the XXXX 's I got the XXXX XXXX framed and once I had saved the money I was going to get the XXXX XXXX framed. Due to a XXXX XXXX I was forced to sell these XXXX 's for family expenses. When I went to sell the XXXX XXXX the buyer said the XXXX was a fraudulent a FEDERAL CRIME. We then went to the web site of the company that supplied CERTIFICATE OF AUTHENTICITY with the XXXX. You can only imagine our surprise when the website was a XXXX XXXX XXXX. I immediately contacted the seller he offered to replace the XXXX with one from his own company, something I compared to having the fox watch the hen house. He refused to return my money. I then filed a complaint with PayPal. That was the beginning of a nightmare of lies, confusion, and twisting my words by PayPal. They continually changed the amount I requested and the reason 's I wanted my money back.They did a horrible job of protecting my interests. They first decided in my favor but they demanded the wrong amount, I was only entitled to {$550.00} they kept asking for {$1500.00}. No matter how times I told them that was the wrong amount. I then got into an argument with an unstable employee and she informed that she was going to change my favorable decision into a denial. I finally received a provisional credit for {$950.00}. Which was reversed on the grounds that I bought the jersey 's to sell them which was never the case. The point is that PAYPAL is aware that I was sold fraudulent sports memorabilia jersey which is a FEDERAL CRIME. And is now demanding that I return the {$950.00}. I have no intention of doing this cause I DID NOT BREAK THE LAW, XXXX XXXX XXXXXXXX DID WITH PAYPAL 'S KNOWLEDGE AND BLESSING. I respectfully ask that the CFPB intercede on my behalf and correct this horrific miscarriage of justice. And punish PAYPAL for being duplicitous in this CRIMINAL BEHAVIOR. I will be more then happy to supply a plethora of E-Mails between myself and PAYPAL to buttress my complaint upon request of the CFPB.
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Tuesday XX/XX/22 Received a transfer into Venmo account. They subsequently froze my account and I couldnt do anything with it. They refused to tell me why it was frozen. I had to get through a chat and 2 people on the phone before they said that they emailed me. The email was well after the deposit. They are refusing to cooperate and will not even return the money to the sender. I have also contact legal services for consumer fraud if it needs to escalete.
Company Response:
State: TX
Zip: 76002
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My PayPal account was hacked. My wife 's paypal account was also hacked on XXXX. There are unauthorized transactions from PayPal
Company Response:
State: NV
Zip: 89147
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal Close My Account For No Reason. I checked there users agreement and there is nothing that I would have done and checking my activity I am no wrong even they close my account .I earn money after hard working over 1 month. I lost my whole money. I try to contact to paypal customer service many time but didn't got any response. I open my paypal account via this XXXX id ( link with my paypal account ) XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal Close My Account For No Reason. I checked there users agreement and there is nothing that I would have done and checking my activity I am no wrong even they close my account .I earn money after hard working over 1 month. I lost my whole money. I try to contact to paypal customer service many time but didn't got any response. I open my paypal account via this XXXX id ( link with my paypal account ) XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I recently opened an account with Venmo. After a few days, my account was frozen and ultimately indefinitely deactivated. In the course of this I received {$140.00}. Venmo now refuses to return the money to the original sender for 180 days. The first reason for the deactivation was that I violate the User Agreement. Then I was told that Venmo had concerns about my recent activity. Then I was told that Venmo had security concerns. Despite repeated requests that I be advised as to how I violated the User Agreement, what recent activity was concerning and what are the security concerns Venmo refuses to provide the information and continues to withhold the funds.
Company Response:
State: MD
Zip: 211XX
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: There was a payment sent to me of {$450.00} on XX/XX/2021 in exchange for trip service, In order to send money through Venmo you have to know the receivers first name, last name, last 4 numbers of social security and phone number. These security reasons are put into place to prevent fraudulent activity. I got an email on XX/XX/2021 stating that I violated an agreement because the sender reported the payment as unauthorized. There are certain procedures you have to go through to authorize a payment and that was done. So Venmo allowed someone to send money receive a service from me and report the payment and took the money out of my account and shut it down.
Company Response:
State: TX
Zip: 75240
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I received an email at XXXX XXXX from PayPal indicating there was suspicious activity on my account and I also received an email for a receipt for a transaction equal to {$7500.00}. I immediately logged onto my PayPal account ( I did not click the links in the email but actually opened the website on my computer ). I opened a case about the transaction and disputed that it was an authorized transaction. Since it was such a large amount of money I also immediately called PayPal and they assured me that if I was hacked it would be unauthorized and I would get my refund. I also called my bank and asked them to freeze my account which they told me I could not do. I did not pressure my bank on this because I assumed there was no way my transaction would come back as authorized. When I woke up the next morning I checked my email and saw my case was resolved. PayPal had decided it was an authorized transaction. I immediately called and asked how they could possibly say that was the case and they told me they saw no signs of me being hacked. I asked how that was possible and that they were the ones who alerted me to the suspicious activity and they told me that it was an authorized transaction. The transaction was paid to a XXXX jewelry company and to be shipped to a XXXX address. I called PayPal back and they told me the only thing I could do was change by case to be a item not received case and if the transaction was not legitimate there would be a high chance I could get a refund still. They also told me I could try contacting the merchant and see if they could cancel the transaction. I did try contacting the merchant and the phone number they had listed did not exist. I called PayPal back the next day and said that I suspected they were a fraudulent company and that they were just the place the hacker transferred my money to. PayPal assured me that if that was the case there would be no way they could provide the information needed to dispute my case of item not received. Now I am waiting while they review the information that the merchant provided them and have a suspected resolution date of XX/XX/XXXX. Regardless of the outcome the fact that PayPal detected what was a breach of my security and still decided that I was not hacked and I was not protected makes me very distrustful of them ever again.
Company Response:
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2022-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A