Date Received: 2022-05-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I received a donation for XXXX XXXX XXXX in the amount of {$1000.00} via Paypal. On XX/XX/2022 Paypal stated that I need to provided them with additional information. I provided them copies of my State ID card, and all the other information requested. On XX/XX/2022 Paypal stated that they would be holding the money for 180 days, closing my account, and charging me a high value fee. On XX/XX/2022 I tried to a phone to Paypal but it was too late. On XX/XX/2022, I called Paypal I spoke with a customer service representative who refused to provide me with any information as to why my account was closed or what happened. On XX/XX/XXXX. XXXX I mailed a letter to Paypal requesting arbitration.
Company Response:
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2022-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-12
Issue: Other service problem
Subissue:
Consumer Complaint: I've been attempting to pay seller, XXXX XXXX, I believe is the name using my Paypal account, XXXX several weeks now... I've attempted to use several different cards including credit and debit, the error message states, " Card cant be used for transaction ''.. Different amounts were also attempted, same error message received. The seller, is selling off a site called XXXX similar to XXXX and other marketplace sites. Paypal reps given various reasons for error including " Internal security error '', " bank declined transaction '' in which case, banks do not show card attempt.
Company Response:
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2022-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX my account was frozen and was unable to transfer funds sent to me for emergency situation.Venmo did not give me a reason for the freeze and said it would be XXXX - XXXX business days I would receive a email.On XX/XX/XXXX received a email that account was unfrozen so then I tried to do a instant transfer and was unable to was told it would be another XXXX business days I would get a response. So I did a standard transfer and today is XX/XX/XXXX and the transfer still has not posted so I called and the ageant said it was under review and could not give me a reason why so again the funds are on hold again so no it's been over a week and won't see the funds till possible Monday with no answer why. I believe the reason is Venmo does this to millions of accounts and pools the money into a account and collects the overnight interest rate.
Company Response:
State: WI
Zip: 54956
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account i cant transact my money even if the 180 days have ended i don't know what is the problem. i have tried to contact them but there is no replies. hope you will help me. my paypal account is XXXX XXXX
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Whenever I have transaction withdrawal paypal is playing and XXXX and there is no proper complaint system to escalate this issue to the higher level all what I can do to complaint to XXXX XXXX XXXX and when I do that then they transfer my money on same day everytime when I enquire about my transaction the agent is saying is saying its transferred from our side and you have problem with receiving bank and when I ask them to give me the telex copy then they say wait for 15 days so why this lie everytime? XXXX this is transaction ID
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased 500 rounds of XXXX brand XXXX XXXX ammo from XXXX on XX/XX/22. The website didn't redirect me to paypal.com like it should have, I emailed XXXX and they responded and told me to send the total of {$190.00} to XXXX through paypal using the personal/friends and family option and to email them once it was done. I did and they said the received the payment. I never got a tracking number or another email from them since. I have sent them many emails with no response as well as messaged them on their websites messenger. They do not respond to those messages either. I tried to call the phone number listed on their website and it goes to a XXXX voice mailbox that they also did not respond to. I have tried to report them to paypal but their only option to report the transaction is Issue with remittance. They closed my case and told me that the money was successfully sent to the seller and that that was the extent of their investigation. I have tried to escalate the case but they have not responded. I can give screenshots of all the messages on their websites messenger as well as copies of the emails with XXXX and paypal. I can also send a copy of the invoice.
Company Response:
State: NC
Zip: 27616
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-05
Issue: Other service problem
Subissue:
Consumer Complaint: I CANCEL THE MONEY THAT I SEND OVER SEA TO XXXX ON THE XX/XX/XXXX MONEY TO MY LOVE ONE. SO I CANCEL THE MONEY ON THE XX/XX/XXXX. PAY PAL GAVE ME AN EMAIL THAT THEY DID CANCEL, BUT THEY DID NOT INFORM ME ABOUT MY MONEY BEING RETURN TO ME. MY NAME IS XXXX XXXX, THE CASE NUMBERS IS XXXX.
Company Response:
State: TX
Zip: 78239
Submitted Via: Web
Date Sent: 2022-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to purchase tickets from a lady for an event that was sold out and on XXXX for {$40.00} and the company I did the transaction through was PayPal and I've already tried calling them to resolve it and they said they couldn't. I didn't even get the tickets from the person I was trying to buy them from and she has already blocked me honestly I just want my money back.
Company Response:
State: CA
Zip: 95620
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-05
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: After several attempts regarding a billing dispute with PayPal one of the most dishonest companies in the world run by a bunch of uneducated analysts regarding billing disputes and denying your rights for Full disclosure. This company is run bunch of XXXX and they are corrupt to the core! Services were not rendered by the United States postal division another very unorganized agency with the United States government and falling apart at the seams destroyed private property of the consumer and PayPal did absolutely nothing about it. This by far is one of the evilest times in American history where these companies produced nothing destroy everything break everything and the service is absolutely quite frankly disgusting it took weeks to get any type of response back regarding the damaged product. SERVICE NOT PERFORM BY MERCHANT AND BY PAYPAL From PayPal : we have no document information from the merchant, and we really dont care about help are consumers because we work for the XXXX XXXX XXXX PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX See history Below : Update on your case We received the case ( s ) you filed on XX/XX/2022. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because the dispute was submitted with insufficient information/documentation to support the claim and we were unable to obtain the required information/documentation after requesting it from you. You need to contact the merchant to resolve this issue. If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX We're sorry for any problems you may have experienced with the transaction ( s ). Transaction information Dispute Case ID XXXX XXXX XXXX {$130.00} XXXX Dispute Amount {$130.00} XXXX XXXX XXXX XXXX We received the case ( s ) you filed on XX/XX/2022. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because the dispute was submitted with insufficient information/documentation to support the claim and we were unable to obtain the required information/documentation after requesting it from you. If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We're sorry for any problems you may have experienced with the transaction ( s ). Transaction information Dispute Case ID XXXX XXXX XXXX {$130.00} XXXX Dispute Amount {$130.00} XXXX Transaction ID XXXX XXXX XXXX XXXX, Thank you for contacting PayPal Customer Service. In an effort to assist you as quickly and efficiently as possible, please direct all customer service inquires through our website. 1. Log in to your PayPal account. 2. Click on Help & Contact at the bottom of any PayPal web page. This will give you further information on how to Call us or send an email via Message Center Alternatively, you can log in to your PayPal account and choose " Resolve a problem in our Resolution Center '', which will take you to PayPal 's central hub for buyer and seller resolution and limitation information. You will find information about the limitation and steps to remove it below : Log in to your account. Click Resolution Center. If you have a Business account, click More and then Resolution Center. Click Go to Account Limitations. Next to each step required to remove the limitation, click Resolve and follow the steps to provide information. If you prefer to contact us, please log into your account and click Contact or Help at the bottom of the page. Thanks, PayPal
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2022-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 I requested an instant transfer of {$700.00} be sent from my Venmo account to my checking account. Apparently I had a debit card linked to my account that had been cancelled over a year ago. Both my account and the debit card are through XXXX XXXX XXXX bank. I called Venmo on XXXX because the funds had never hit my account. After an hour on the phone Venmo told me to call my bank which I did. Speaking with XXXX bank they informed me that the transfer from Venmo would have been immediately rejected since that debit card had been inactive for so long. They state that Venmo had the funds back Immediately. I called Venmo back and gave them all of this information and was informed that they would escalate my case. Today after checking my Venmo account the funds still are not there. I called Venmo again and was told that they would escalate my case to which I said that I was told that was done Saturday. I asked to speak with a supervisor and got hung up on... I called back and eventually got a supervisor that stated she would make sure that my case is escalated and that it would take 10 days for them to investigate .... I have been without these funds for 9 days and it is putting me in a real bind financially. I just need my funds to be made available
Company Response:
State: CO
Zip: 80134
Submitted Via: Web
Date Sent: 2022-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A