Date Received: 2022-05-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On a pass-thru basis, I recvd an electronic payment on XXXX. Problems followed. A solution was available through PayPal. I recvd the money thru XXXX at XXXX Bank. From PayPal, I sent the money to its intended target But, I made a mistake and attached the wrong bank account at XXXX. My funding source had a XXXX balance. My backup funding source has a very low credit limit by design. PayPal should have declined the transaction. PayPal failed and sent the money. PayPal loaned me {$1500.00}. PayPal terminated all other services that I use. PayPal refuses to disclose the terms of this loan. PayPal was wrong to complete the transaction. PayPal knew that no funding source was available- and if they did not know, then all PayPal transactions are unsecured loans with no published terms. I demand to know the terms of the {$1500.00} loan that PayPal extended to me without my authorization. I demand that PayPal restore my services. I have been treated like a criminal and I do not appreciate it. PayPal personnel have questioned my integrity. Those same personnel threatened me - " we can go into that account any time we want and withdraw funds ''. That threat is on a voice recording if anything PayPal says is, in fact, true.
Company Response:
State: VA
Zip: 20165
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a Venmo account XX/XX/XXXX. There were some issues not sure exactly what since I have not received any explanation on why my account was frozen. It has been frozen for over 10 days. I sent almost 40 years in banking and familiar with regulatory laws concerning hold on new and existing accounts. It was my understanding 10 days was the longest fund could be held by the bank. I am assuming if they are regulated by CFPB then they have similar regulations. They frozen the account XX/XX/XXXX and are holding {$570.00}. My last access I had to my funds was XX/XX/XXXX. They requested I send an ID which I did on XX/XX/XXXX. All I want are my funds so I can close my account.
Company Response:
State: TX
Zip: 75020
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Greetings in Peace! Dear Sir/ Ma'am, Good day! This is in relevance with my paypal account which is now facing an unfairly act of imposing permanent limitation without proper disclosure of what had been violated in the said term of agreement by papal.I 've been using paypal with my account : XXXX fora year, not a fresh acct, contained many transactions with my online business and has XXXX $ that stucked in it that i must have to withdrawn asap for emergency purpose for my self medication due to health problems. And i am hoping that i will get back my account normally without any permanent limitation with a fair judgement upon review and to be able to do transaction again in the near future. Attached is my ID and screenshot copy of my paypal account.Thank you very much and God bless!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I had my Venmo account for over a year now and have had no complaints this far. I felt as if I could trust a deposit of my tax refund to my Venmo account as well. As everyone knows taxes this year has been a waiting game and just on XX/XX/XXXX I received my taxes. I owe back rent from while I was struggling at the end of last year and my landlord was patient enough to wait until I received my taxes for payment. I couldnt figure out how to take a large sum of money out without paying atm fees and my landlord is not tech savvy so he would not be downloading Venmo himself. I opened up a bank account in my name locally and after I was notified it was active I decided to make a transfer of funds into my bank account. On XX/XX/XXXX I initiated a transfer of {$2900.00}. I did a standard transfer because I assume it was safest. I still had a balance of just under {$3000.00} in my Venmo account. I waited a few days and on XX/XX/XXXX I realized something was wrong when I couldnt make a purchase with my Venmo card, I looked into it. The app stated my account was frozen. I checked my email and seen in order to reactivate my account I needed to upload a picture of my DL or ID card. I did so promptly. I even called and spoke with an agent and they assured me they received my ID and it would take a few days for a different team to go over my account and unfreeze it. On XX/XX/XXXX I received a different email stating an account specialist went over my case and stated After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. The funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. I have been in a loop similar to this with XXXX XXXX card and waited so long to get {$200.00} from them after complaining to the FDIC and XXXX XXXX XXXX. I just received my tax return and for this to happen so quickly after waiting for money on that alone is very frustrating. If I could please get anyone to help me re-activate my Venmo account I would be very grateful.
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal is charging me for charges I did not make. Email is incorrect link to account. I Contacted the collection co and together we figured that the charge was fraudulent. XXXX
Company Response:
State: WV
Zip: 251XX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Someone got a hold of my identification and social security number. I can no longer access my credit, bank account, XXXX, PayPal, XXXX, accounts. Someone has been taking my mail until recently when I got a po box .
Company Response:
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My mother sent me XXXX dollars so I can pay my rent. The money came out of her account but I am not able to receive it
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal will not release my funds or close my account
Company Response:
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Firstly, on XXXX, I paid for a month of XXXX XXXX from XXXX via PayPal. Secondly, on XXXX, I received a new chargeback bill from PayPal and immediately logged on to the shopping site to check and found that I had signed an automatic chargeback agreement without my knowledge. Thirdly, I signed an automatic chargeback agreement with full knowledge. My intention was to purchase only one month of agency services and I was unaware of signing up for the automatic debit service. However, PayPal violated my rights by automatically debiting me without confirming the billing agreement sent by the merchant. Fourthly, the billing agreement with the merchant automatically opened the renewal service without my knowledge, without providing a clear button to click to confirm, and opened by default, violating my right to choose. Fourthly, the billing agreement with the merchant automatically activated the renewal service without my knowledge, without providing a clear clickable confirmation button, and by default, in violation of my right to choose ; PayPal is obliged to review such fraudulent practices and assist consumers in recovering their losses by providing collection services to merchants.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my PayPal account for earning money from those earning apps like XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX used it to make a trade in tirlu.com. My PayPal account is XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless. For Identity verification, I attached my Valid ID. Please see attachment
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A