Date Received: 2022-05-30
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I created a paypal account and got it verified. I was new to paypal and didn't knew much about business account/personal account. Initially it was set up as a personal account but I wanted the paypal to act as a payment method for my freelancing sO I thought it should be categorised as business account and I changed it from personal to business account got it set up with bank and all etc. It said now my account is ready to use it was after 4 days of account creation. Just to check whether my account is working or not I asked my friend to send me some money on paypal and I requested him for XXXX but then just instantly I got a mail saying 'you can no longer do business with paypal ' I tried contacting the customer service but they were like 'Our decision is final " I haven't even done anything suspicious but still blocked me from PayPal entirely and now they don't even want to hear my side of the story.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I sent money through PayPal that was a gift but PayPal charged a 3.49 % fee-for-service transaction fee. On XXXX I sent {$3.00} as a gift to test the transfer. Later the same day I sent {$4100.00} as a gift, but the PayPal dialog box defaulted to " payment for services '' and I did not notice. PayPal charged {$120.00}. I filed an online dispute with PayPal on XXXX that was denied on XXXX. Also on XXXX, I called PayPal and spent 33 minutes on the phone with customer service. I ended up with supervisor XXXX at extension/employee number XXXX. She could only say " It can not be done. It is not our policy to issue a refund. '' She said her supervisor was XXXX, that XXXX was not available, that she could not tell me any way I could contact him. She told me to ask for a refund of the {$4100.00} from the recipient through Paypal, but that PayPal would keep the {$120.00} regardless. I received a confirmation email from PayPal that the recipient would receive the entire {$4100.00}. This was a false statement from PayPal.
Company Response:
State: WY
Zip: 825XX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: THIS IS NOT ABOUT THE SAME ISSUE THAT I JUST FILED THE LAST COMPLAINT. I DO REALIZE THERE MAY BE A LANGUAGE BARRIER HERE BECAUSE I HAVE BEEN FILING COMPLAINTS WITH NO RESULT FOR SOMETIME NOW. SO TO MAKE THINGS AS EASY AS POSSIBLE I FILE MULTIPLE COMPLAINTS WHEN EVER POSSIBLE. XXXX XX/XX/2021 I filed a dispute of charges but they said at first it was not " possible '' to dispute XXXX charges. Then I filed successfully and they have rejected my dispute with no evidence to prove that I made these charges. I am not sure what court one can go to where a person wins and provides absolutely NO EVIDENCE. ALL COMMUNICATIONS MUST BE WRITTEN
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I went to the ATM today ( XXXX ) at XXXX to make a withdrawl I was denied even though the account had XXXX in it at the time because I checked before I went to avoid embarrassment as this has been an ongoing problem since I filed disputes with another account. I made a purchase using my card through PayPal the money was in PayPal balance but not in the bank account it was denied. I tried to make a transfer it was denied. I am starting to feel these actions and embarrassing debit card denials are discriminatory in nature. I am also going to file a complaint with the XXXX XXXX XXXX in XXXX and the XXXX XXXX XXXXXXXX XXXX. I also have filed another complaint through CFPB about XXXX XXXX that has mysteriously disappeared. Please be advised I do take recordings and screen shots of these complaints.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: PayPal held onto {$5000.00} they deducted from my account. Per their terms, they called my negative balance of ( {$5000.00} ) a deficiency balance of which they sent me collection letters. I asked PayPal both by phone and in a letter to validate the debt as a balance I owe. They did validate the debt via letter. Days later, they credited my account the entire balance because I did not owe it. Come to find out, PayPal had been holding on to the {$5000.00} the whole time. Clearly, this undermines the legitimacy of validation letters for all who use them properly. Being with PayPal for XXXX years, I had agreed to XXXX 's terms and then to PayPal by means of a negative option XXXX interface. The business model PayPal follows is one of inconvenience to consumers but extremely profitable to PayPal 's bottom line. They have " hold times '' where they put consumer money into interest accounts while the consumers pay fees and wait for as many as 180 days for the release of their hard-earned money. 28,081 consumer complaints were made with the XXXX in only the last three years and nearly 9,000 in the past 12 months. Please see all my submitted paperwork for further details.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: So this person I have him {$1000.00} USD on XX/XX/2022 and after that he ended up sending me malware then blocking me on all contacts and I asked paypal to give me my money back and all they said was " We've closed this case as our review showed that this transaction was processed correctly and an amount of {$1000.00} USD was successfully transfered to the XXXX on XX/XX/2022 at XXXX XXXX PDT. '' Paypal hasn't allowed me to submit another report about this nor allow me to submit a Disputes.
Company Response:
State: CA
Zip: 92553
Submitted Via: Web
Date Sent: 2022-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo I had money sent from my cousin never using it before. Tried to set up my account it's easy and can be done quick it says. I never got to open an account they froze it told me to verify my identity. since I can't, It stays frozen. Until I get my new ID which I am in the process of trying to get. I can't access anything and my cousin can't get her money back. They refused to return it. Told me there is nothing I can do. First time ever using this and they are holding the money hostage. They had me talk to the manager and just kept ignoring my questions and saying irrelevant information. I think they are running a scam. I want my money or a refund to the person who sent it. This has to be illegal. I was never a customer never used the app or venmo and have a frozen account was never Informed I had to verify my identity either. I just read tons of complaints about this company and never will use it again. They scam people after freezing their accounts for 180 days then keep their money. Something needs to be done about this.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XXXX XXXX ; PayPal deposited a sum of {$3500.00} into my PayPal account. The money was accidentally transferred. PayPal took out {$100.00} depositing fee and then credited {$3500.00} back, causing insufficient funds in my palpal, and then tried to withdraw {$3500.00} from my checking account! They realized their mistake, and basically said oh well, not our fault!!! They credited back the {$100.00} to get my PayPal balance up to the refund amount, but will not return the funds to original party. I now have {$3500.00} of someone elses money in my account, plus a checking account ( XXXX XXXX XXXX locked! I cant refund money, cant get PayPal to stop hitting my accounts for their mistake, and XXXX XXXX refuses to unlock my account! I have declined bills due to auto pay, and no access to my funds! This has been ongoing for 5 days now, getting the run around from bank to bank, with no Resolution.. 1 ) Unlock my XXXX XXXX account ( XXXX XXXX ) 2 ) refund the money PayPal accidentally deposited 3 ) clear this matter quickly so I can re-instate my auto pay and direct deposit This would of never happened if PayPal followed a simple protocol 1 ). Before depositing, a verification of accepting the funds to prevent this from happening 2 ) not removing their fees on refunds or suspicious activities 3 ). Being able to stop direct withdrawals and reverse charges.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I dealt with a fraudulent organization that appeared to be operating out of a call center in XXXX, with a US connection. It had sent a pfishing email claiming to be Pay Pal. My real Pay Pal account was hacked and depleted of all its money. I spoke at length today with the fraudulent scam organization with the following phone number : XXXX XXXX XXXX XXXX I gave them my social security number and other identification. This is a sophisticated operation. It stole at least {$1200.00}. of mine. It appears legit.
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal is knowingly allowing theft and fraud to occur on their platform. I was involved in an identify theft and phishing scam through XXXX XXXX on XX/XX/XXXX which involved sending money through paypal. This should be case number : XXXX I notified XXXX within 2 hours of discovering the scam and asked them to stop the transaction. I provided details as well as photos and conversations including a photo of the perpretrator admitting through Paypals communication platform that he/she was not the intended recipient of said transaction. The phone call to Paypal support was outsourced to an Eastern country. They said they would investigate and I would hear back, my instinct could tell they were just trying to rush me off of the phone rather than actually do something about it, I escalated to a manager, and was promised return phone calls or an email resolution. Through persistence I got a manager on the phone, I asked for reference numbers for investigation as well as proof of an SAR suspicious activity report. Turns out there would be no SAR submitted which is a federal law through Dodd Frank as well as Bank Secrecy Act. When I did hang up the phone I received an email almost immediately that investigation was concluded. After completely giving up on Paypal following federal guidelines I called my bank and put a block on the transaction. Paypal is now harassing me sending me emails and letters that I owe this money. I want paypal investigated for encouraging/enabling fraud as well as noncompliace with Dodd Frank submission of SAR and other mandatory fraud and AML compliance documentation.
Company Response:
State: TX
Zip: 78217
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A