Date Received: 2022-05-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo froze my account saying I needed to verify my government ID after Ive had the account open for over five years. They froze it when I was sent {$2800.00}. I have received various amounts but not that large ; highest was likely {$1000.00} or thereabouts. They have not stated why my funds and account is frozen. They have not explained via the numerous chat inquiries I have submitted and keep postponing the date I will have funds available. Its always 6-7 business days but that has come and gone with no answer from Venmo. I legally and lawfully obtained my funds, as is the profile individual I received from. They have not helped in any way and have now withheld nearly {$3000.00} from me with no answer or solution in site.
Company Response:
State: CO
Zip: 80020
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22, I used Paypal to purchase a concert ticket. I was sold a counterfeit ticket, it was a scam. I contacted Paypal on XX/XX/22 to report the fraud and request a reversal or refund. They refused to help me. I offered to provide evidence and they were not interested, they chose to side with the criminal rather than their customer, they are complicit in the crime.
Company Response:
State: TX
Zip: 78749
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I receive a letter from XXXX XXXX XXXX XXXX stating that I owed {$620.00} dlls as of XX/XX/21 and that they represent PayPal. I checked my XXXX account and the balance is {$0.00}. Everything paid up to date. The letter was sent from Texas ( empty lot ) and the letterhead has an address from XXXX, NY. I already calle d Paypal and they don't know what I'm talking about. I logged in to Paypal for um and there are many customers with this same situation.
Company Response:
State: CA
Zip: 92154
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened an account with Venmo on XX/XX/22, a friend sent {$50.00} to my account. I added my bank card and tried to transfer the funds so that I could withdraw them. It didnt work, so I attempted to link my bank account, which also did not work. I then recieved a message stating that my account had been frozen due to " suspicious activity '', and was asked to verify my identity by uploading my State Id, in which I did, and it states IN MY ACCOUNT has been verified. I have chatted with team members many different occasions throught the last 7 days, and keep getting told a specialist team member will have to fix the issue and will contact me in 6-7 days, which is passed now.I requested this evening that i just be able to transfer my money somehow so i can withdraw it and close the venmo account as it is too much hassel and i no longer want business with them. Then i read many others complaints about the SAME exact thing happening to them, and that they were scammed and never even got theor money. Still no response and problem not solved. I cant even access my funds
Company Response:
State: KS
Zip: 671XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: While on vacation, I used my phone to " cast '' a movie from my phone to the TV in my hotel room. I scanned the QR code and found out the next day XXXX had charged me a " lifetime '' fee through my PayPal account. I have contacted XXXX, the hotel, paypal and my bank to no avail. XXXX does not have a " lifetime '' subscription and yet, no one will reimburse my money.
Company Response:
State: GA
Zip: 307XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Greetings, Ive been contacted my XXXX XXXX XXXX XXXX The creditor is PayPal , inc. Reference # XXXX, account # XXXX with an account balance of XXXX XXXX Since PayPal is connected with venmo, they have taken money out of that account to fund missing balance on my venmo. Seems they never took that into account and claim I still owe these XXXX. On XX/XX/XXXX within my account was taken XXXX $ for account recovery from PayPal
Company Response:
State: CA
Zip: 92344
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX and Venmo has held over XXXX of my funds past 180 days and wont release my funds or transfer them. There user agreement says they have up to 180 to hold funds and nothing says anything about a day later. Its been over a year and a half and they still wont give any explanation or anything. The date my account has been frozen is XX/XX/2020. They also sent me a email saying they would release my funds on a specific day and still it hasnt been anything. I will attach that with this
Company Response:
State: IL
Zip: 60652
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: On the morning of XX/XX/XXXX, I was on vacation in another state and woke up to over 600 messages in my inbox, 300 or so related to charges of {$460.00} by XXXX on Paypal. The messages were in XXXX ( XXXX or XXXX I '' m not sure ) and in total there were appx. XXXX transactions from my PayPal for the same amount of {$460.00}. Appx. XXXX were from direct access to my personal checking ( connected through PayPal ), 41 were direct access to my XXXX XXXX ( connected through PayPal ) and appx. 16 were through my PayPal Credit Card, which is connected through PayPal as well. I called PayPal on the morning of XX/XX/XXXX and reported the fraud. I was assured they would work on it and suggested I call XXXX XXXX. I did and XXXX XXXX let me know they would also work on limiting the fraudulent charges. I then called XXXX XXXX and XXXX XXXX XXXX, both funding institutions that were affected by the fraudulent PayPal Activity. I called PayPal again on the XXXX two more times to let them know that XXXX XXXX was working on the issue as well and to ensure that I would not be liable for the charges. I was assured I would not be. I noticed nothing had changed in my PayPal Account so on the XXXX of XXXX I filed disputes using their online tool for all of the charges that were visible to me. On XX/XX/XXXX, I called PayPal again, and at that time spoke to a representative who apologized that none of the charges had been marked as fraud " due to a system error ''. The representative assured me that I need not worry, the transactions would be deleted from my account. I noticed on XX/XX/XXXX that my PayPal account was positive appx. {$26000.00} which I assumed to be the provisional credits as they worked through the fraudulent transactions. As the days went on, I saw the account balance decrease. On XX/XX/XXXX, I received two messages saying my account had been debited since I was credited twice for the amount of {$460.00}. This is NOT the case- the provisional credit was in multiples ( my guess is around the XXXX for each transactions ). On Thursday, XX/XX/XXXX, I noticed that the account was in the negative. I called PayPal and asked to be escalated. The person I spoke with told me that my account was under investigation for fraud and the negative balance would be fixed. After a few days of this not being fixed, I called again on XX/XX/XXXX and spoke with both PayPal credit and a rep who again, assured me that the negative balance would be fixed. I was still seeing a negative balance, and reached out to customer service. I had also at this time received a message on XX/XX/XXXX telling me to act now to resolve my negative balance. I called again today and had them escalate the call. I am trying to tell them that their accounting is off. If I was credited back twice for an amount, and debited back twice, the balance should be at a ZERO. The person I spoke with today, XXXX, after two hours of speaking with her, indicated that ONE charge of {$460.00} was never reported as fraud, and the other two were credited back twice. I explained to her that if they were credited back twice I'd have more money in my account, not a negative balance. Instead, I have a negative balance because they were credited back once, and DEBITED twice. I do not have an extra {$930.00} in any account- my checking, my XXXX XXXX my PayPal credit, OR my PayPal account. These were NOT credited back twice. {$930.00} = {$460.00} x XXXX 1 never having been listed as fraud, 2 being debited from the provisional credit twice under the incorrect assumption they were credited twice. THEY WERE NOT. I can not get to the level of support I need to have them audit this and see that their accounting practices are off. I am beyond frustrated aside from the lack of skilled customer support, nothing is getting fixed despite a total of 25 hours collectively on hold/phone calls and despite multiple outreach.
Company Response:
State: HI
Zip: 96793
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo illegally frozen my account and they refuse to let me withdraw my XXXX and close my account as well
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business and transaction for my XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless. For Identity verification, I attached my Valid ID. Please see attachment.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A