Date Received: 2022-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good Day, Im using paypal for my online business and my account XXXX opened in XX/XX/2022 and has been permanently limited and I have funds of XXXX XXXX stuck. I hope my account will be back so that I can withdraw my money. thank yoy for helping. XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I'm using paypal account for online freelancing since XX/XX/XXXX and it was permanent limited last XX/XX/XXXX and has a small funds stuck in it. My account : XXXX with balance of XXXX XXXX, I'm hoping that my account will restored as soon as possible. Thank you, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yes I received an email from paypal stating that they took {$1900.00} out of my account for an XXXX XXXX that I never ordered or authorized! I tried contacting PayPal numerous times & they are ignoring me! They owe me {$2000.00} immediately!
Company Response:
State: MI
Zip: 48858
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I recieved a couple of business related payments through Venmo which ive had for a little of a year now and theyve always caused me some kind of problems since i first started using them. Recently i had a payment from a customer come in at {$190.00} and venmo took their cut and then reversed the withdraw that i initiated to be deposited into my normal primary account. They revered the withdraw and then froze both of my accounts and have been telling me the last 2 weeks that i am permanently banned and that they are going to hold my funds for up to 180 days and i cant do anything to the accounts and everytime i try to speak to someone they tive me the same runaround answers and i have receieved absolutely no feedback or answers
Company Response:
State: CO
Zip: 80017
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought something on PayPal and the other user from PayPal sent me a bill for me to pay. They sent me the bill for XXXX XXXX Pesos and it was supposed to be XXXX XXXX pesos. I paid the XXXX XXXX Pesos and immediately realized I made a mistake. I called PayPal to cancel it. They told me after a few days and the payment posts I can cancel it. After I waited a few days I called to cancel the payment, they told me they can not cancel it. I then filed a charge back with my credit card company. The person that sent me the bill for XXXX XXXX sent my info to PayPal and is trying to get away with a scam. She sent me someone else 's bill and it was not mine. She had listed dates showing 2 months long. I was supposed to stay for 2 days. They then told me they would refund me the money back. I have yet to see a refund and here we are almost 3 months later. I have documentation showing they were going to give me a refund.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo closed my account and locked me out, they did not provide any warning or explanation, and they continue to refuse to provide explanation when I inquire. That's all well and good, but I have {$950.00} dollars or so in there and they are refusing to release my funds back to me. I also have a venmo credit card that will automatically deposit my rewards points into my venmo account, however when i call or email to get my funds released or transferred to me, they refuse to do it and refuse to provide a reason why. They are simply holding my money hostage and refusing to release it.
Company Response:
State: CO
Zip: 80014
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Other service problem
Subissue:
Consumer Complaint: Venmo froze two accounts that belong to me and asked me to verify my identity, suggesting that was all that was required to reactivate my accounts. After doing as they asked, Venmo permanently suspended both of my accounts and stole {$830.00} in total from me. Venmo refused to give me a reason for doing so, or any further information.
Company Response:
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: In XX/XX/XXXX, just days after my registered Venmo, they emailed me that my account has been frozen due to recent activity that appears to be a violation of our User Agreement. And they asked me to upload my photo ID ( and I did ), but today they said my account has been permanently deactivated! And in my account there are still {$500.00} but I can not get back to my bank account and Venmo said they can not do anything about it! And they also havent telling me why my account has been frozen. Now I dont care about the account but I just want my money back!
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Closed our account for a XXXX reason, A customer didn't receive the item during the first 3 hours, he tried contacting us during our offline hours then he reported us and our account was close, he agreed to the terms which said you have to wait during a week to receive the item so re-open our PayPal, you cant close it for that XXXX dispute, he didn't read the terms well and you closed our account this is unfair, We didn't scam anyone, we literally have people who paid hundreds and didn't get scammed. Why would we scam for XXXX $ this is XXXX. he didn't read the terms well. our PayPal e-mail is ( XXXX )
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, Basically I am an XXXXXXXX XXXX XXXX Now I am starting my own website. After that I planned to make fund raising XXXX in my website. But all payment platforms asking paypal account. That's why I had open paypal 3 days before. But after adding my Bank & card personal details to complete all process. Suddenly I got message like ( You can no longer to use paypal. Any bank or card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive payments. Funds in your balance will be held for XXXX days, after which well send you an email with instructions about withdrawing your funds. ) Just Think about it, I am not doing anything. I am not send or receive any illegal money tranfer. Then why they doing like this, I don't know. After 2 days I had tried hardly to speak & message with paypal support team. But there is no response. Finally I am planning to delete my bank details & create new account. But they are not allowed to access our own personal setting details. How they can hold our details without our permission. Reference ID : XXXX Paypal username - XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A