Date Received: 2022-05-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: We are asking you if you could please force paypal to to immediately and completely remove any bank or credit card information thats linked to our deleted PayPal accounts. PayPal has engaged in fraudulent practices with my wife and myself. A couple months ago they allowed a fraudulent person or person to set up a fake paypal account using my wifes personal info, then lied to us, insisting that products had been sent to our address, and refused to make any adjustments to credit our checking account for this fraud. Their claims were proved to be untrue by the local police department, which investigated, and proved that nothing that paypal insisted that we received was ever delivered to our address, rather, items were delivered to other addresses in our town. Yet, despite police department proof, paypal still refused to correct their collaboration in this fraud. Then a couple weeks ago, I received money from a vendor through my paypal account, and when I tried to receive it, paypal locked my account, saying that and I quote their email : After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you. They also returned the funds to the vendor, and I have still not received them. In addition, even though I have attempted to close my account, they are refusing to allow me to remove my bank account information, again I quote their email : Any bank or credit card information thats linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you cant send or receive money. If you have funds in your PayPal balance, it will be held for up to 180 days. After that, well email you with information on how to access your funds. But I do not want any account with such unscrupulous people. We have repeatedly tried to resolve these issues with no success. Not only is it very difficult to even find any way to effectively communicate with them, but in addition, they consistently refuse to admit any wrongdoing on their part, insisting that we are in some unknown way responsible, for example : their insistence without any evidence or explanation that, as they say in their email quoted above : After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you. As a result we no longer have any interest in doing business with such devious and unscrupulous people, and we have attempted to close our PayPal accounts. They have failed to comply, and refuse to remove bank or credit card information thats linked to our PayPal accounts. However, especially given the hacking and ransomware that is so prevalent today, we must insist that they completely remove any bank or credit card information thats linked to our PayPal accounts. They refuse to voluntarily do so, so we are contacting you to ask that they be forced to immediately and completely remove any bank or credit card information thats linked to our PayPal accounts. We hope that if they are forced to do so by legal means that it will protect us, and hopefully any others that have been so arrogantly treated.
Company Response:
State: ME
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Besides my personal bank account being frauded over 6 times in last 2 years. I am now getting reports of someone trying to obtain credit cards in my name. Several companies have sent me letters saying they denied me for credit services. I never applied for them. I refuse to own a credit card and defiantly did not try to apply for any. XX/XX/2022 XXXXXXXX XXXX sent letter staying they can not give credit for my request of XXXX XXXX issued by their bank. I never applied for this. XX/XX/20XXXX XXXX sent a letter stating they can not issue credit for my request of XXXX XXXX XXXX XXXX XXXX. I never applied for this. XXXX XXXX XXXXXXXX XXXX XXXX was unable to approve my application. I never applied for this either. PayPal informed online they sent me to collections. I was frauded on PAYPAL, my bank investigated and now I'm sent to collections for something i didn't do. My credit scored has dropped XXXX points in last few months, as well.
Company Response:
State: OR
Zip: 979XX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I believe it was a mistake closing my account. Im using paypal for online business, digital goods and services like XXXX and XXXX services since XX/XX/2022. My account : XXXX has a stuck funds of XXXX XXXX and I want to withdraw the funds for emergency purposes. Thank you for helping
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business XXXX XXXX since XX/XX/XXXX and crypto currency trading since XX/XX/XXXX. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and XXXX. For Identity verification, I attached my Valid ID. Please see attachment
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: The PayPal has banned/limited my Paypal account XXXX XX/XX/2022 they don't even give me a notification that my account will be banned.I have a XXXX funds to collect from them.They should explain what happened to my Paypal account.They should restore or lift the banned/limitation to my account so that I can continue my on going transactions.Thanks hope to here from your response the soonest PayPal account XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that closing my paypal account is a mistake. I'm XXXX XXXX doing online freelancer with paypal since XX/XX/2022. My paypal account, XXXX has a stuck funds in it, amount XXXX XXXX, I wish my account be restore so that I can withdraw funds to pay bills. Thank you for helping. XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: I have several times tried to pay by my debit card but failed. Please check your message history. I am agreed to pay online. Please let me know why my paypal acount is limited or withheld. Why unable to pay the due. Again I agree to pay the due online. Please let me know the procedure
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason at all and will not help me getting it back and going. I assume it has to be a mistake or something. I have not been able to get help from them in months but I remembered I could file a report on here because they are not doing a great job helping me nor properly doing there job. I use PayPal quite frequently as well. My email which is linked to PayPal is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I believe that closing my account was a mistake. Im using paypal account for my online freelancing since XX/XX/2022. My account XXXX has XXXX XXXX stuck funds in it and I need to withdraw for my allowance and to pay my bills. Im hoping for your kind consideration Thank you XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I believe closing my paypal account was a mistake. Im using my paypal account since XX/XX/2022 for online freelancing and online paying digital goods and services like electric load. My account XXXX has a stuck funds amount XXXX and I need to withdraw for emergency purposes. Im hoping that you will help me to get back my account. Thank you Pls see attached my valid ID.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A