Date Received: 2022-05-24
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I was incarcerated and someone had my phone along with all my accounts in their possession. I filed a police report and Venmo is stating that since some transactions occurred more than 180 days ago there's nothing they can do and they suspended my account and I have a balance of XXXX dollars in there that im unable to use
Company Response:
State: OR
Zip: 97702
Submitted Via: Web
Date Sent: 2022-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Good day, My PayPal email : XXXX, Reference ID : XXXX. Im contacting under the claim that my PayPal account got permanently limited, Ive already called the support on phone and they claimed it could to be an fault by the automatic bot or an person who mistakenly had put limitations. Ive also messaged the support but I was not satisfied with their " I dont give a XXXX '' attitude. So I decided to contact the PayPal support on XXXX. However, I have been waiting for days yet no response. I really cant wait any longer and stress about this much more, PayPal support is so poor and literally dont care at all, I think this is my last hope to get help as its impossible to get any help from PayPal XXXX I understand the need of limiting accounts. However, Im also aware and familiar with the User Agreements, I have checked and read the User Agreement several times before and recently aswell. I dont find myself in any of them, with this being said, I dont believe I have violated any policies or laws. Even my sales history has been very positive. My account have gotten limited with no explanations given nor given me a chance to explain my usage by providing any proof needed to prevent from this mistake or misunderstanding to occur. I have no issues showing any proof/ID verification needed to resolve the issue. They have also frozen my balance, MY HARD EARNED MONEY!. I had about XXXX $ on my balance. Im in desperate for help. This has really affected my XXXX XXXX as this is not fair and everytime i ask for the reason why i got limitations they say " We have our own reason and we have the right to keep it private '', Nonsense honestly. Ive used my account for coaching sessions in a video game im very good at ( XXXX XXXX ), Never sold anything illegal or such so this decision made by PayPal is incorrect. Id appreciate any help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Other service problem
Subissue:
Consumer Complaint: Downloaded Venmo App, loaded 2 credit cards, XXXX XXXX XXXX. I have made NO payments nor has there been any activity on the Venmo account. Venmo sent me an email stating my account was frozen & I was in violation of the user agreement. Called the company & they would not disclose why. Emailed the company & have not received a response. Account is still frozen.
Company Response:
State: FL
Zip: 32065
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I accidentally Venmo the wrong account {$700.00}. When I realized this, I contacted Venmo and asked them to reverse the transaction ASAP. They told me I need to contact the person who received the money and ask them to send it back. Which I did because I had his phone number from the transaction. He told me that his account balance was XXXX and he can't reverse the transaction because his account was frozen. I contacted Venmo and they told me to tell him to open a ticket and tell them it's okay to reverse the transaction. Which he told me he did... However for safety, I called the bank and put a stop payment on the transaction. Anyway, Venmo then told me because I was able to contact the other person. I must know him and that they can't reverse the transaction because I know this person. So basically they scammed me into contacting the guy and used it against me. Even though I followed their directions precisely. Also they were stalling for time while they took my money from my bank. Luckily I stopped them. I asked him why they allowed me to send money to a frozen account in the first place? why isnt the account closed? ( they didnt answer ) I continued to contact then to resolve this with no luck. So I let it go because I don't need Venmo. After they showed their true side and their methods. I would never use an evil company like this again. I told them to close my account and leave me alone. Anyway, a few month go by and a friend sends me {$200.00} on Venmo without telling me. I contact them and tell them to reverse the {$200.00} and ofcourse they ignore me and keep the money. I have screen shots of the conversation of most of these conversations. They then spend the next 2 years ( COVID years in which I lost my dad and uncle to XXXX and almost became XXXX ) harassing me and calling me at crazy hours of the morning to collect the money. In which I reply they owe me {$200.00} and after spending hours going in circle on the phone with them. We end up with no fixes to the problem. There were soo many calls in which they threated to ruin my credit, threatened to continue to harass me, and tried different ways to trick me into paying. Telling me they will refund my money once I pay and get the account to XXXX first. Anyway, most of these calls ended by me telling them to close my account and leave me alone. They did no such thing. Then on XX/XX/XXXX someone sends me {$2000.00} on Venmo. I was like that's impossible. They were supposed to close my account 2 years ago. They have no permission to be using my phone and identity to collect money from people. I contacted them and again they refused to cancel the transaction. I kept repeating to cancel the transaction. They told me to contact the guy and get him to agree to reverse the transaction. To which I replied, I'm not an XXXX. I know how this works. I contact him and then you say I must know him and use it to deny the reversal. I told them that they need to contact the guy and reverse the transaction themselves. That they can't force me to accept a payment and that they need to return the money to this man. I told them that I would report them to XXXX and CFPB. Especially since they are already under investigation for such collection practices. I told them that the original guy who i accidently sent money to... He owed them the money. Not me, not my friend who sent {$200.00} and not this man who sent {$2000.00}. That they need to fix all this or i will report them to the authorities. They then kept repeating that I should contact their collection department. Who has never in the past 2 years had the power to fix anything despite the many conversations I had with them. Please call them and get them to cancel the transaction and close my account and stop using my name and phone number to collect money from people.
Company Response:
State: FL
Zip: 33180
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business XXXX XXXX a career coaching service we help individuals search possible career options and search out job openings that match their career interests and they may work in schools, colleges, government agencies or in private practices and other individuals who need help with professional development. since XXXX XXXX, 2022. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used " PayPal Holdings , Inc '' services to receive money for a watch that I was selling. I used the " PayPal Friends & Family '' option as it should be more secure for the seller so you don't have to worry about chargebacks. A PayPal user by the name of " XXXX XXXX '' sent me {$5800.00} on XX/XX/2022 for my XXXX watch. I followed up with him and made sure that he got the watch and he confirmed that he did. We went about our way until XX/XX/2022. I received a message from PayPal stating that the buyer requested a refund because it was an 'unauthorized ' transaction and PayPal took {$5800.00} out of my balance as soon as they sent me an email so that I could provide documentation to dispute this chargeback. I also called PayPal about two weeks prior and spoke with two different employees ( all calls they state are recorded so there should be proof ) and both of them said that there is no way a buyer can claim a chargeback using the " Friends & Family '' method as we used for this transaction. PayPal did not adequatly verify that a user using their online financial service ( which should have adequate security to protect both buyer and seller from fraud ) was authorized to make a transaction and it is potentially put me in financial trouble as I could lose {$5800.00} and the buyer never offered to return the watch and PayPal automatically removed the funds from my account.
Company Response:
State: WI
Zip: 54751
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to permanently limit my PayPal account. I am using my Paypal account for my online business in XXXX XXXX since XX/XX/2022. My paypal account : XXXX has stucked and hold funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account has just been closed and i believe it was a mistake. I am using my paypal account for my online business named as XXXX XXXX XXXX XXXX XXXX which aims to serve my customers by selling digital goods and services that they may need since XX/XX/2021. Though I have used paypal even before that. My paypal account " XXXX '' has funds stucked in it that I need to withdraw as soon as possible for emergency purposes. Thank you and XXXX bless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Unable to access my funds in my PayPal account. I have been asking Paypal to allow me access to my funds but they are not providing any reasoning as to why they have limited access to my own account and holding my funds equivalent to XXXX USD. I have spoken with customer service as well as written to them. They provide no reasons and no resolution to solve the issue. Also, their phone customer service is NOT HELPFUL. I have received the same message from Paypal for the past 1+ year - they offer no further details. I have spoken to their customer service and they offer me the same explanation ( after 1 hours hold time ) - they asked me to check my email and in email -- it was the same message/ I am ready to close my account but they need to give me my money back. They have been holding the money for no reason for more than 12 months - and offering me no explanation -- -- SEE MESSAGE BELOW -- -- You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. This will apply to all existing and future cases you receive. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX
Company Response:
State: MD
Zip: 20876
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: on the date XX/XX/22, I had a credit score inquiry without being done to me by XXXX/PAYPAL
Company Response:
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A