Date Received: 2022-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, Paypal temporarily limited my account and asking to upload ID, I uploaded the requested Photo ID on XX/XX/XXXX, but seconds after upload, I received email from paypal that my account is permanently limited and I cant no longer use paypal. so what is wrong? It didnt even go for review of documents submitted. it is so frustrating working with them.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. My account in paypal is XXXX they limit it since XX/XX/2022, I can not use it for my online selling business. It has stucked funds and I have to withdrawn it asap so I can give the buyer his item. I had a transaction someone buys my product worth {$12.00} included with a fee of {$0.00} and then suddenly paypal limit my account.I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless. For Identity verification, I attached my Valid ID. Please see attachment.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I want to know why was my account limited. In my last dispute the case was decided in the favor of the customer before I could submit a reply when I still had 2 days left to respond. I did not violate the user agreement in any way and I'd like to see try to prove that I did. Limiting my account was a mistake and I'll gladly dispute you for the money being held in arbitration. I will not be waiting 180 days because I already know I'll get nothing at the end of the 180 day period. You'll make me wait several months but instead of sending any money, exactly a month before the 180th day you'll seize all the money as payment for " damages '' that don't exist. I know your pathetic company 's slimy tactics all too well. This is hardly my first time getting f***ed over by your company. I couldn't care less about the limitation. I'm already processing payments with a better company. You can keep me banned but you're not keeping my money. I will give you one chance to pay me the money I'm owed. Deposit the money once they become available to my bank account or you can tell your lawyers I will see them in arbitration with a dispute but I can promise you won't only be for the seized money since it's hardly everything I'm owed. In addition to all money from my most recent PayPal account XXXX I will be coming for every penny previously and just as unjustly seized from other PayPal accounts that I own and used to process payments on my website as well as thousands of dollars in lost revenue due to inactivity resulting from my inability to process payments which is result of the unjust limiting of my PayPal account.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have a Venmo account that Ive only used twice in the three years Ive had it. 18 months ago they made an accounting error and stated I owed them XXXX XXXX After dozens of calls and proving records they finally fixed my account a month ago and instead of me owing them {$230.00}. There is a credit balance Id {$61.00}. Ive tied repeatedly to obtain those funds and close the account but they will not allow me to take possession of my credit balance as they have my account locked saying I need to provide them my identification and Ive now supplied that twice. They are now telling me that can not verify that Im the owner of the account even after Ive sent my drivers license, validated my phone number, email, address, date of birth, address and last four of my bank account attached to the account ( none of which has changed since inception of this account.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I used my XXXX credit card through PayPal. I took up a dispute with PayPal and they closed the case and denied it so I can not reopen it. I was charged {$77.00} for a scam website offering XXXX shoes for sale. The website claimed to be selling XXXX brand shoes, it was called XXXX but when you hit complete payment it turned into a company with all XXXX lettering for the payment source. You can no longer find the website online. I did not receive my package as well, so I know now it was definitely a scam. My package said it arrived on XXXX through XXXX XXXX. Also this company XXXX XXXX XXXX XXXX won't respond to my emails. The emails won't go through which another source they are a company committing fraud. PayPal has been completely unhelpful to give me a refund.
Company Response:
State: WA
Zip: 98117
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/31 I received a payment via Venmo from XXXX XXXX. He mistakenly selected the purchase a product transaction type which is shown very prominently by Venmo in their app payment process. As a result, instead of receiving the full amount I received a lower amount as fees were deducted automatically under the assumption that the payment was for a business purchase. I would expect that to be able to correct this error I would be able to issue a full refund of the amount paid ( including the fee ) to the person making the payment. However, after contacting Venmo they were not able to offer this option. There is no way for me to refund the full amount including fee so the sender of the money can easily correct this very simple mistake. So Venmo is keeping the fee, even if this transaction was clearly in error and I as the RECEIVER of the money would like to reverse the transaction. The prominence and color of the send payment for purchase button in this process is misleading in that it strongly encourages users to choose it - even when the payment is not for a business. Even when a payment is made ( in error ) there is no easy way for the parties to correct this mistake.
Company Response:
State: CA
Zip: 91320
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I sold and shipped a mountain bike to the buyer. It was delivered XX/XX/22 3 months after delivery the buyer opened a case via PayPal. I provided Tracking # and proof of delivery to PayPal and PayPal decided the case in my favor ( seller ) On XXXX/XXXX/22. Pictures of the bike were also provided. A few weeks later a chargeback was filed by the buyer. Wouldnt the buyer have raised issue with the transaction at time of delivery. Not 3 months after? Its been 6 months since I sold the bike. I received a collections letter today. How is this legal? I sold and delivered ( shipped ) the bike exactly as described. The buyer received the bike in satisfactory condition, has been using the bike. The buyer has the bike still and has scammed his money back from the credit card company which is now sending me collections letters even though PayPal decided in my favor. It was an expensive bike, nearly {$5000.00}.
Company Response:
State: MO
Zip: 65202
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal took my money after 6 months, Paypal said they will release my money after 6 months that's why I waited. They don't even said the specific violation I did. I just did a typewritting jobs
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had an account with PayPal for selling a variety of products, after almost 10 years of opening my account and giving them my business, PayPal decided to shut down my account with no explanation, in the email received it stated that I will receive back the funds in my PayPal balance within 180 days, its been almost a whole year and the funds where never deposited in my bank account, I was lied to by the company. When I called them I asked if the money went towards refunding any buyers and they said no that the company PayPal simply decided to take my funds away. My money kept in their platform was stolen away by them. I kept funds in PayPal, used it as a wallet and put all my trust in this company to make online purchases among other things. PayPal Holdings , Inc ( XXXX XXXX, California, United States ) has taken advantage of their business model to unjustly steal money from users including my money. There has been many times where I was wrongly charged-back for items that I delivered successfully, even with proof PayPal was never of any help. Their company is tyrannizing and using their power to take advantage of their users in the worst way possible by stealing their money with no explanation. I demand a full refund/return of my money. I have done nothing wrong but be a customer for almost 10 years. The amount PayPal has stolen from my account is {$1200.00}. I will not stop until this is resolved, the company has shown to be untrustworthy and I will not let this happen to me or anyone else.
Company Response:
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I believe that it was a mistake to close my PayPal account. I am using my PayPal account for my online business which is my e-book store.i started selling on XXXX XXXX. Heres my PayPal account : XXXX has stucked funds amounting XXXX in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and XXXX. For Identity verification, I attached my Valid ID. Please see attachment.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A