Date Received: 2022-05-28
Issue: Problem with cash advance
Subissue:
Consumer Complaint: HIGH IN 2018 I SIGNED UPED AND UPTAINED A PAYPAL CREDIT CARD I THEN LINKED MY CREDIT CARD TO MY BANK AND XXXX AND OTHER SITES TO RECIRVE ALL MY MONEY THAT WAS COMING IN TO MY ACCOUNT SO MY JOBS WERE SENDING PAYMENTS FOR ME, I HAVE BEEN GOING THRU IDENITY THIEF SINCE XXXX OF XXXX I THEN UPGRADED MY ACCOUNT TO A PAYPAL CASH MONEY PASS ACCONT, RECIEVED MY CREDIT CARDS, WHEN I REACHED OUT TO THEM ABOUT TGE PROBLEM I WAS HAVING WITH MY ACCOUNTS BEING HACKED, THEY FAILED TO FIX THE PROBLEM. OVER THEY ALSO DID NOT PUT MY MONEY INTO MY PAYPAL ACCOUNT, R ON MY CREDIT CARDS, I JAVE TAKEN ZHE PROPER STEPS AND REPORTED THIS TO THE HIGHER AUTHORIES, ALSO THE GOVERNOR, I AM CLAIMING MY FRAUD INSURANCE AND MY LOST WALLET PREVENTION CLAIMS, THANK YOU HAVE A BLESSED DAY XXXX XXXX XXXX XXXX I WOULD LIKE TO RECIEVE COMPENSATION AND ALL MY MONEY RETURNED TO ME AND THE PEOPLE WHO ARE DOING THE IDENITY THIEF ARRESSTED CAUSE SOMEBODY IN THIS DEPARTMENT IS COMMITING FRAUD AND IDENITY THIEF, FOR I HAVE NOT AUTHORIZED NOBODY TO SEND R RECIEVE ANY OF MY MONEY NEVER ..., I HAVE EVIDENCE ITS MY ACCOUNT...
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On the XXXX of XXXX some one sent me {$20.00} PayPal said that I would have to wait six working days because it was an E-Check the six working day fell on the XXXX of XXXX I still don't have my money now they want me to wait longer that's not in their policy
Company Response:
State: TX
Zip: 78251
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: The company is Venmo. They HEAVILY advertise that they now support cryptocurrencies. They only give you the option to buy and sell. You are not allowed to transfer your holdings to another wallet, on or off their platform. What does this mean you might wonder? Internalization. I speculate they are not even making a purchase with your funds that is hitting the blockchain. There is no way to actively view ANY of your crypto transactions through Venmo as is possible with trusted crypto-based companies ( typically, you can see the different confirmations of your funds being transferred on trusted sites ), which further supports this hypothesis. In classical finance, we refer to this as a " Ponzi Scheme ''. Because it's cryptocurrency, it is heavily unregulated and confusing to the average American over the age of XXXX so they get away with it. My best guess is that they collect batches of orders through their customer base, and don't actually give you a genuine crypto currency wallet, as they very clearly are advertising to unsuspecting consumers. This would mean their " transaction fee '' is also a lie, and they're just taxing their consumers because it looks normal in relation to your average crypto based transactor today. Where are my network confirmations, Venmo? Can you show me those? Prove to me that you are actually making purchases on my behalf with the timestamps, my wallet address, amounts, etc. If this is not the case, why else are you not allowed to transact further than buy and sell, and how long will it be before you grifters turn off the Buy or Sell button when the crypto bubble pops in two weeks? Oh right, you guys don't care. Whatever it takes to survive one more day, right?
Company Response:
State: MA
Zip: 022XX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: PayPal account is charging me {$250.00} for an amount I did not authorize. I was hacked and charged on my card and I reported all of it, then I closed my account because they kept charging. This is another amount I did not authorize. # XXXX reference # XXXX please help with this.
Company Response:
State: NJ
Zip: 07307
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/2020, XXXX AM, PayPal abruptly limited my account, restricting me from using my account in anyway other than logging in, and viewing my balance. I was given no explanation, and only told by PayPal via email, that they " no longer will provide services to me '', along with information regarding the remaining funds in balance, which is {$8000.00} USD. PayPal stated in an email on XX/XX/2020, " Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds. '' However they have failed to send a single email in regards to receiving my funds, despite the waiting period having surpassed over a year ago. They have not helped me, nor reached out to me in any way since this email on XX/XX/2020, and are still restricting my access to my money to this day. Its important to note that my funds are in a PayPal " XXXX XXXX Account '', which includes a PayPal debit card, & direct deposit information for an account in my name, that was technically kept at XXXX XXXX, and therefor is FDIC insured. My account was in good-standing for the entire time it was used prior to the sudden limitation. Also, all of the direct deposits to my PayPal cash account, were from the same source, " MA DUA '', which was pandemic assistance that the state of Massachusetts had been determined I was eligible to receive. I had no transactions to, or from another PayPal user, so there is no possibility for a potential chargeback, thus no reason for PayPal to continue restricting my ability to withdrawal.
Company Response:
State: MA
Zip: 02453
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I was searching for a portable AC unit online using XXXX XXXX options popped up I chose a company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX when I made the charge using PayPal I press the button for the amount and the charge came out to a different company the XXXX XXXX XXXX XXXX I immediately knew something was wrong with that so I contacted PayPal and filed a complaint about to charge within 20 minutes PayPal did their investigation and said that the purchase was in line with my searches and it was an authorized purchase to check my receipt I don't know how they came to this conclusion because I have no receipt after I made the purchase the company disappeared all I saw was that foundation I mentioned before and I can not get in contact with him at all and I have no receipt for no product I don't know how PayPal come came to their conclusions of the product information they said they say the charge went to a an email address. XXXX so they know that the charge went to this email address instead of i the company and there investigation was flawed or fraudulent because I can find no information on the purchase and they say that it was authorized and if I purchased from this company first and the charge came back to another family this foundation and some God knows where country I think they're investigation which was completed in about 15 minutes or must have been a complete fraud
Company Response:
State: KY
Zip: 40207
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, at XXXX XXXX, I clicked on an online store to purchase a softball bat from XXXX XXXX the page routed me to a spoofed online store of XXXXXXXX XXXX and the online seller even stated their location was that of XXXX at XXXX XXXX XXXX XXXX, XXXX XXXXXXXX, MO XXXX as soon as I clicked Paypal and made sure I was covered on the transaction for {$85.00} for a softball bat. I noticed I sent my money to a personal email address that looked fishy. I tried to cancel the transaction immediately but there was no option to cancel. the paypal email address was XXXX for XXXX XXXX I knew at this point I was being scammed and submitted a claim to paypal. I open a dispute XXXX which was denied the seller uploaded a fake tracking number for USPS XXXX which showed that " A DELIVERY '' was made to XXXX but paypal could not verify the actual address. instead they denied my claim and closed the case not allowing me to dispute the transaction. after contacting the usps, we found out that the 'tracking " number used was for a 1oz ( much less than the size of a softball bat ) package and the shipping address was XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX THE ADDRESS this particular item was ACTUALLY delivered to was XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX XX/XX/XXXX XXXX I am opening up this complaint due to the fact that paypal did not contact me to make sure I received this item and other individuals are most likely also being scammed.
Company Response:
State: LA
Zip: 70448
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Other service problem
Subissue:
Consumer Complaint: I am a Venmo customer. I have been frozen out of my account with no explanation. Just the email below. I tried to use online chat and to call. Nobody seems to be able to help or explain why this is happening. There is no appeals process or way to escalate? They wont answer their email either. Here is the email : We have recently reviewed your usage of Venmo 's services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo 's User Agreement. As a result, we have placed a permanent limitation on your account. We ask that you please remove any and all references to Venmo from your website and social media accounts. You may transfer the remaining account balance to your bank account but you will no longer be able to access your Venmo account. We thank you in advance for your cooperation. If you have any further questions, please reply to this email. Sincerely, Team Venmo
Company Response:
State: UT
Zip: 843XX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I noticed that PayPal inadvertently took {$16.00} for my XXXX account, out of my XXXX checking account. I didn't nor have I ever authorize that. Every month I have {$16.00} taken out of my PayPal Credit account for XXXX. To date they haven't taken it out. It normally comes out of my Pay Pal credit account on the XXXX of each month. I contacted XXXX and they verified that Pay Pal is the form of payment and that I should contact Pay Pal. I contacted them on yesterday ( Pay Pal ) told them of the issue and they said I would need to contact XXXX. I immediately went to XXXX XXXX last week, and said I didn't authorize Pay Pal to take out {$16.00} for XXXX, but rather my Pay Pal credit. My bank reversed the charges. Also, I made a payment late on XX/XX/2022 when my Pay Pal payment was due and there must have been some error, because my payment didn't show. So, I made a payment on the next day ( XXXX ) early in the morning online for {$100.00}. The Pay Pal representative indicated that she would notate the account to remove the late fees of {$40.00} due to the issues with Pay Pal. I contacted Pay Pal representative today ( XXXX ) and he said they were unable to reverse the late fee because I had two reversed before. Separate issues though. I also talked with the supervisor and she refused to reverse the {$40.00} late fee. This new issue was a technical issue beyond my control and I have had issues with Pay Pal all week. 1 ) I want Pay Pal - To reverse the late fee of {$40.00} and XXXX ) I want Pay Pal to take out of my Pay Pal Credit {$16.00} for XXXX as it normally has I think this is wrong of them to penalize customers for their technological errors. Period.
Company Response:
State: MN
Zip: 55044
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX received email from PayPal re : purchase of crypto currency and then XXXX banking accounts were compromised when I called the number on the email. Started receiving multiple phone calls and requests for gift cards to reduce debt XXXX dont have a Papal account but was given verification XXXX and the name XXXX XXXX XXXX XXXX PayPal Id # XXXX was the scammer who continued to call and aggressively direct me to purchase gift cards to lower my debt. This went on for 2 days until I blocked the calls and notified my bank. Money had already been taken out of my savings account
Company Response:
State: LA
Zip: 70065
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A