Date Received: 2022-06-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2022, Received an email from PayPal stating : You can't use PayPal anymore We noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal. You can still log in and see your account information but you can't send or receive money. Anymoney in your balance will be held for 180 days, after which we'll send you an email with instructions about transferring your money. I opened the personal account on XX/XX/2022. In order to receive money from my father while I was out of town. The account was set up and used for him to send emergency funds to me. Now they are holding my balance of {$240.00}. Which was money sent by my father to cover expenses during this situation. The account was only used so I could receive money from my father, who already had an account. All transactions were completely legal. I only received money from a relative. The only other use was to make a few necessary purchases hotel rooms and XXXX. There was no other activity. Completely legitimate transactions under the PayPal rules and policies. When trying to send funds to my bank/debit card, it wanted further verification. I sent my ID and immediately after I sent my newly opened account statement they sent the email mentioned above on XXXX, XXXX. They did not ask for any other information. The account and money in it are mine alone. I do not sell or do business or purchase prohibited products and have no idea why they wouldnt let me transfer or send my money out of the account before they decided to close the account. XX/XX/2022, they closed my account and refused access to my balance of {$240.00} for 180 days. The explanation for the delay does not apply to me. Because there are no outstanding issues. All purchases were completed and all money transfers were to only me and sent from my father for nothing in exchange. Just a gift. On XX/XX/2022, I called and complained and asked for a swifter resolution, in order to have access to my funds. They responded they will send an email in XXXX instructing how to receive that money. I was told they would submit my case for a secondary review. Which I will be notified in about 5 business days later. I have no reason to believe they will grant access to my funds sooner or actually communicate the concern, so I can resolve this issue. PayPal has been quite deceptive. Freely allowing money to be deposited into the account held by them, but making it difficult to use for purchases or to send and withdrawal. The account only open a month and not used much. PayPal must return my money to me as soon as possible. And contact me in order to insure they have the correct contact info needed to make sure the funds are sent to my address or other account. I never experienced money being withheld where none is owed. I appreciate the agency helping to correct these improper holding of my personal money and to resolve any misunderstandings.
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo froze my account for 8 business days after locking the account. Verified all info they request and still my funds and account are frozen. I've called 18 times spoke to supervisors as well as emailed these people and no one can seem to help me. I need my funds.
Company Response:
State: PA
Zip: 19120
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2022 I called PayPal because my statement showed two transactions that I have no knowledge of. He/She stated to me that they did not see the company nor did they see any transactions on their end. And told me I had nothing to worry about just ignore it.. I told the representative if I receive money your going to confiscate it.. The representative told me no. Im like oh wow! A little over a month later.. I see both unauthorized charges.. When I click on them.. Nothing is found. I want the removed & my account closed.
Company Response:
State: FL
Zip: 34668
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: There was a transaction on XX/XX/2022, that I did not authorize on my Paypal account for {$220.00} converted to Thai currency. The recipient was ( XXXX ) The transaction description was in broken XXXX. I got the point outr was a lot more money to go to get to my house I do not know anyone in XXXX and I did not purchase anything online. I immediately called Paypal to dispute the transaction, but they ruled that it was not unusual activity and would not reverse the transaction. I also called my bank to inform them of the situation. In order to stop any withdrawals from paypal.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Problem adding money
Subissue:
Consumer Complaint: Re : Venmo and adding funds I have been using Venmo since XXXX and I have been able to add money to my Venmo account balance using a checking account until XXXX of XXXX. The last time that I added funds was on XX/XX/XXXX. However, on XX/XX/XXXX, Venmo updated their terms and they changed their policy on adding money to your account. I tried to add additional several times during the first week of XX/XX/XXXX and submitted an inquiry on why I could not add funds on XX/XX/XXXX. I received a response the same day : " At this time, only users who have applied for and activated a Venmo Debit Card have the ability to add funds to their Venmo balance manually. If youd like more information about applying for a Venmo Debit Card, you can find it by visiting : https : //venmo.com/about/debitcard/ from a browser. Keep in mind that you dont need to add money to your Venmo balance to pay friends or businesses in the app. '' This is a complete loss of functionality for this service and I should not have to divulge valuable personal information ( e.g. SSN ) to apply for another debit card that I do not need. If Venmo wants to operate as a traditional bank, then they should be subjected to bank rules and not advertise as a social payment app.
Company Response:
State: OH
Zip: 45244
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: dear cfpb, i am have a problem with paypal account because my paypal account get permanently limit account without unknown explanation on XXXX XXXX XXXX, i have {$140.00} balance on paypal account, before my account limit i have give my identification for verification account paypal. i hope my account can reuse. thanks you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I want to complain about a very concerning problem related to the payment service PayPal offered at paypal.com. PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of no nexistent damages.There was no damage to PayPal and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction XXXX of total {$2000.00} XXXX - XX/XX/2022 at XXXXXXXX XXXX PST. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, theyhave failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about this corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you, Best Regards
Company Response:
State: FL
Zip: 34691
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been the victim of fraud, privacy breach and security breach on my Venmo account. I have been getting harassing calls ostensibly from Venmo alerting me of suspicious transactions being processed from XXXX XXXX for {$550.00} and then texts asking me to enter a code. I ignored the calls and texts for several days but they kept calling with great urgency. When I finally complied with Venmo 's request, a fraudulent transaction for {$150.00} immediately was processed on my account. I called Venmo immediately and they are not helpful. They refused to reverse the transaction or to let me speak with anyone who could advise me whether or not my bank account and routing number have been accessed by the party committing the fraud. I was told an investigation would be started, that it would take XXXX business days, and I would only be able to communicate through email and only after I am contacted in XXXX business days. Subsequent to reporting this fraud : XXXX. I am still getting numerous calls from Venmo with the same message about transactions being processed from XXXX XXXX for {$550.00}. My Venmo account is supposed to be frozen. 2. My email address has been changed, probably by the hackers, so I no longer can access my Venmo account and I likely will not receive the fraud investigation updates because my email address has been changed! The calls and texts are coming through from Venmo 's published telephone number ( XXXX ) XXXX.
Company Response:
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I starting receiving text messages that A XXXX XXXX has sent me XXXX dollars into my Venmo Account. I received several of these texts equaling a total XXXX XXXX. Immediately I starting having withdrawals from my bank account through my attached debit card of XXXX. I was quick enough to catch the XXXX withdrawal and was able to cancel my debit card through my bank. I still have pending withdrawals in my Venmo account and I am afraid that Venmo will come after me for this money. I have contacted them and after their investigation they have determined that I have violated their policies and frozen my Venmo account and closing the one I have. They also said that the XXXX dollars will be held up to 180 days before they will refund it to me. Their customer service seems to be in a foreign country ' and it is hard to understand them and was told by the person I talked to that I was to reply to the email they sent me because that is the only way I can talk to the person handling the complaint. In my reply to the email I told them I have not committed any fraud and that the XXXX dollars is not mine. My financial institution has determined that fraud was committed against me and that they are going to refund me the XXXX that was taking from me.
Company Response:
State: FL
Zip: 34112
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2022 and XX/XX/2022 Disputed amount : {$130.00} USD XX/XX/2022 at XXXX XXXX PDT You appealed the outcome of this case by providing the following additional info. Everything I did was over the phone. I have no document I can upload. I called XXXX back in XXXX or XXXX to have my services canceled due to their ties with XXXX. It was all over the news that XXXX could use XXXX to cause damage to the US network. When I saw I was charged again for the services, I called XXXX and they were no help, and said I had to call XXXX. When I called them, they were also no help, but said they were unable to find any account. Neither company XXXX or XXXX is willing or able to help resolve this issue. I do not have the software installed, I am unable to even download said software because I have no account. If is matter is not resolved I will take the action further to DFPI and FTC, and if I have to I will also file with the court. I called and had the services canceled and I bought XXXX for my services. It is not my fault they didn't do their job correctly. Not all companies allow customers to cancel with ease online. XXXX is a company that I was unable to find how to cancel online, so I had to call and cancel. I will not use a service that has ties with XXXX and could harm the US. XX/XX/2022 Spoke to the seller ( XXXX XXXX XXXX ), and the seller said they could not help I had to call another company ( XXXX at XXXX ). I called the other XXXX and they were unable to find my account in their system. I asked to speak with someone else, but they were unable to transfer me to speak to anyone else. I canceled my account with them back in Late XXXX or early XXXX due to security concerns with XXXX having ties with XXXX. All Services have been deactivated on all my systems, and removed from all my systems.
Company Response:
State: CA
Zip: 93313
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A