Date Received: 2022-06-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal refuses to help or acknowledge me for an issue I have regarding an unfair limitation I was given. They will not respond to me and have completely ignored me. About 2 weeks ago my house was burglarized while I was staying with a family member and everything I owned was stolen including my personal information and electronics ( i.e. SSN, Birth Certificate, Taxes, Phones, etc. ) I came home in the early morning of XX/XX/XXXX when I discovered that my house was robbed. I quickly began canceling cards, closing bank accounts and anything related to online cashing, and changing all my personal information. I finally had gotten around to contacting paypal later that same morning. I had no phone at this point in time because it was also part of the stolen items so the only way I was able to get in contact with them was through an old laptop the burglars letf in my garage. The first thing I asked was if they could close my account immediately to stop any fraudulent activity on it if that hadn't already happened. The first response I got directed me to reset my password which I promptly did. After I realized he wouldn't be helping me any further I decided to close the account myself. When I tried to though it said I needed to contact support again, which I reluctantly did. I was asked to show pictures of what the problem was, so I asked to use my coworkers phone and sent pictures of what it said to the support agent. He then responded in a lengthy copy and paste message about breaking tos. After that I was completely ghosted and no one eould respond to me. When I called I was met with the same copy and paste paragraph. All I wanted was to close my account because it had been compromised and I didn't want any personal information left in the account. After doing some research I found that many people had gone through this same exact issue with PayPal unfairly limiting their accounts with no stated reasoning other than breaking tos which led me here. They have still refused contact with me even though I am owed some kind of knowledge of what happened. This is completely fraudulent and this is not the first time things like this has happened. Apparently many others had their accounts revoked to and their money taken out their own account for paypal to keep. In this case I'm not even asking for much from them just a support system which doesn't copy and paste their responses and gor them to close the account which criminals have access to which means they have my bank info cards and ssn still. This is the Reference ID : XXXX My email is XXXX XXXX
Company Response:
State: CA
Zip: 90242
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I opened an account with Venmo. Shortly after I linked my personal checking account and made a transfer to the Venmo account. While my transfer was pending, Venmo sent a promotion to me to get {$5.00} into the account so I could use it. I completed the steps for the promotion and the money was deposited. Shortly after my transfer came in. The same day of my transfer, I receive an email stating I violated their user agreement. The email also requested my identification to prove I was me. I requested the company respond back to me with an explanation of how I violated the user agreement since I only have the deposits in my account. No other transactions. A couple days later, I demanded a response on the accusation they have made against me. They still failed to respond. I demanded again a response and advised I was filing consumer complaints against them with multiple agencies. Meanwhile, my Venmo account shows all my identity documents have been verified. I tried to withdraw the money but was not able to. I even tried to just take the money I transferred and was not able to. So I am filing a complaint with your agency to help me resolve my issue.
Company Response:
State: CA
Zip: 90715
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have tried to close PayPal account without having to upload documents requested. Used XXXX, @ AskPayPal, to contact about closing account. By the way, my XXXX @ XXXX, has XXXX only meaning 18 years of age or older.
Company Response:
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX and XXXX I made 2 instant transfers into my Venmo account. They totaled {$22.00}. On XX/XX/XXXX i attempted to transfer those funds to my bank account. I tried two different accounts and even tried my XXXX XXXX account to no avail. I relented and decided to use the debit card Venmo issued. Went into a XXXX and attempted to make a {$14.00} purchase. The card declined. We attempted again, thinking it was an error and it was still declined. I called Venmos support and was told Id have to wait for an email from customer support. I explained to them that waiting for an email wasnt an option and that I needed my money now! They didnt give a XXXX. Im currently on hold awaiting a supervisor ( who I hope understands how illegal this is and removes the unwarranted freeze on my account ). They will not tell me what caused it to freeze and as I pointed out to them, nothing about the way I use the account has changed. Theyre literally stealing from their clientele in the middle of a recession and pandemic! This has to stop. A quick XXXX search shows that Im not the first they have done this to and I say they should be shut down for it. This country doesnt need scam companies. I want my money and I want them out of business.
Company Response:
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was told on XX/XX/XXXX by Venmo that my account was temporarily frozen due to unusual activity, seeing how I haven't used my account in a long time, so I emailed them my driver 's license to prove my identity. Shortly after they temporarily suspended my account. The money I transferred into my Venmo was from my bank account, I don't see the issue here. I've called numerous times and get the same answer XXXX to XXXX business days.. and my account is priority, I'm sick and tired of the lies, I just want my money and my account to be closed
Company Response:
State: PA
Zip: 16335
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal deposits daily XXXX XXXX 11 months. Only to be denied all ise of paypal funds. As i contiue to watxh 3rd party complanies as Venmo, And transfer company moving funds that i am told are unaceesible or unavaible. I have thosuamd of proof
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sent money to a friend through Paypal, without checking with her first. Turns out, it was an account she used ten years ago, and she can't get into it. Paypal said they could help her, if she can " validate the account, '' but she can't. This is the only way either XXXX of us can access the money. It's absurd. She can't get the money, and I can't get it back. Please help us! The amount was {$46.00} that I sent to XXXX XXXX on XXXX XXXX, 2021.
Company Response:
State: MD
Zip: 21234
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: A friend transferred me money because I had a personal emergency my account is frozen has been since day XXXX XX/XX/XXXX never received money I called I chatted I emailed I verified everything they asked still no money
Company Response:
State: CA
Zip: 91910
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received an email on XXXX XXXX from PayPal through my email but addressed to my brother. It had an invoice attached for the purchase of bitcoins, amount was {$620.00}. Neither my brother nor I purchased any bitcoins. My brother doesnt even know what they are. I sent an email response saying that I did not authorize the purchase of any bitcoins. Also requested that the invoice amount be voided and deleted, otherwise I would contact legal resources. I also decided to call the phone number on the invoice for assistance. I talked to 3 people whom I thought worked for PayPal but as we talked ( over an hour ) to resolve the issue and check security on my phone I started to doubt these people and suspected fraud. They wanted me to create a XXXX transaction and use XXXX. When I downloaded this app I discovered what it is and said I did not want to send any money. So they asked me to purchase XXXX gift cards. This is when I tried to hang up but I couldnt so I shut my phone off. I have reported this to my credit card company and have received a new credit card. I also reported it to my bank to put a red flag on anything suspicious. I am now reporting this to you and want these people prosecuted. I do not have a PayPal account nor a debit card through them. Thanks for your help.
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I placed an online order with XXXX XXXX and used Paypal to complete the payment for the order. I was sent emails that my order was shipped on XX/XX/2022. But when I did not receive the items. I called XXXX XXXX on XXXX and they said it was delivered he to a different address than I entered when I ordered. I asked why was the address changed by them. They had no answers to that, so I asked for a refund or to send a new order to the address I entered in the first place. The refused and said they do not replace or refund on orders they already delivered. The same day XX/XX/2022 I spoke to Paypal and they admitted to changing the address upon completion of my order. In still they refused to refund my money for my order. They suggested I file a inquiry request on their website so they may inquire with XXXX XXXX. I did submit the inquiry request asking that I receive a refund for my order, but it was denied on XX/XX/2022. Ultimately it is Paypal 's fault for changing my shipping address after I typed in the address I wanted it sent to. I asked them how were they able to change my shipping address after I confirmed the order. They said they have to use the address on my Paypal account. This is not true because I ordered from XXXX XXXX on XX/XX/2022 and used Paypal and it was shipped to the address I provided. I would like Paypal to refund the price of my transaction for my misdelivered items.
Company Response:
State: AZ
Zip: 85345
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A