Date Received: 2022-06-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Money was sent to to a lady on XXXX XXXX to hold a couch for me, i have now found out she was a scam! I contacted PayPal shortly after the money was sent but they refused to refund and closed the Investigaton. Transaction Details PayPal Transaction ID XXXX Transaction date XX/XX/2022 SENDER XXXX XXXX XXXX RECIPIENT XXXX XXXX XXXX Money sent {$45.00} USD Fee {$2.00} USD Paid with : XXXX XXXX XXXX XXXX {$47.00} USD
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: We were charged an unauthorized charge through PayPal. Transaction # XXXX, amount {$34.00}, XXXX XX/XX/XXXX. This charge came through a company in the XXXX, called XXXX Unable to communicate with them. There is a lot of activity with this consolidation company for unauthorized charges on the internet. In XXXX we paid a one time charge to XXXX for this amount. We never signed up for reoccurring payments. PayPal refuses to refund our money. There is some type of scam with these companies using XXXX to put reoccurring charges on our accounts. When I tried to communicate with XXXX, they just have an auto message service, no way to dispute the charge. I can find no authorization from XXXX that this was even charged. PayPal is not protecting their clients. Because they see an authorized charge from a year ago, they assume this new charge is Authorized. Please go after them, we are not the only people being duped by these automatic charges. We never signed up for reoccurring payments. If this is indicated, it is a scam by either XXXX or XXXX.
Company Response:
State: NC
Zip: 28739
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I receive a call from a caller ID of the fbi saying I was involved in a trafficking crime and they had my address and phone number I was told that I had to make a payment to the family of girl who was taken for XXXX but to deposit {$1000.00} I was very scared and nervous idk what to do I made a XXXX decision and made a payment on PayPal to the so called family lawyer that was pressing charges on me for XXXX to be exact I really would like some help that money is all I have for my college tuition and expenses this fall semester PayPal disregard my claim and let the payment go through I really made a terrible decision and a look like a fool I very embarrassed but I asking humbly for help receiving back my money for college. The scammer told me to choose and write the family option that why its on there I praying for a miracle right now for help if dont have that money I wont be able to go to college this year. I no biological connection to that man whats so ever he impersonated a federal agent and try same I was convicted of crimes for XXXX XXXX XXXX I really need some help big time. After that I ended up changing my phone number and contacts information its very hard by myself and I made stupid mistakes I hope to learn from this and move on so this never happens to me again.
Company Response:
State: NY
Zip: 103XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received an email from Paypal indicating a payment ( which I did not perform ) was successful. The amount was {$35.00}. I cross referenced with my bank account to ensure no such amount was deducted. I called Paypal today XX/XX/2021 to learn the email received was possibly a scam. My account with Paypal was also placed on limited access which limits me from removing the card on file as well close my account. In order to do this, Paypal wants an uploaded copy of my ID as well as proof of address in order for them to remove this restriction. Why would I upload personal information as such if my account was potentially compromised. I should be able to delete the card on file and close my account. There are no outstanding payments in or out of the account. Paypal has a history of compromised accounts where I can see how if I don't even have the capability to delete a card on file. My information is being stored with easy access should their files become breached. This can not be an acceptable practice.
Company Response:
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Collection debt from PayPal in the amount of {$440.00} that I order on XX/XX/2021 for medical supplies. I never received the meditcal items because PayPal delivered them to the wrong address. And want me to pay for items I never received. I uploaded paper work show my correct address and showing the wrong address PayPal sent them to, I needed your help to clear this matter up. So PayPal can leave me only about this and stop the harassing email, us mail, and sending collection companies after me please.
Company Response:
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My explanation to PayPal about my purchase of a gold neclase from XXXX XXXX I placed this order on XX/XX/XXXX and paid $ XXXX same day.the seller promised to ship by USPS priority mail next day, he lied and texted me a fake tracking number then I went to check my order where was written order canceled, reorder. I contacted him and he told me that I will get my order after a week, I told him to cancel and refund my money, but the order was sent and according to USPS tracking was delivered on XX/XX/XXXX at XXXX at my doorstep. But there was nothing, I chased all my front yard and asked neighbors if maybe the mailman made a mistake, no results .when the seller shipped I warned him to stop the shipment because he told me that I will receive it after a week.He didn't stop. I opened a dispute with PayPal .After reveiwing withe the seller 20 days, PayPal made a decision on seller 's favor on the basis that according the USPS tracking number the item was delivered, which was clear from the first day I opened a dispute. I don't understand what was reveiwing PayPal with the seller and regularly asking me for additional information.Now I don't have my order. The seller has my money. I am not sure what was in the package, a couple of pack cigarettes or my {$290.00} neclase .because according seller, s statement the tracking number was created from XXXX , shipped by Other. Even the seller didn't see what was in the package. Today I made a claim to USPS Claim ID # : XXXX Below is the seller 's statement from Paypal Seller 's information Tracking info provided by XXXX XXXX XXXX Shipped by Other
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I received a request for {$300.00} on Venmo from a friend who I had previously exchanged money with on Venmo. The request came from the same name, profile picture, and unique username as my friend 's account so I accepted the request. I later found out that my friend never initiated the request. The request never showed up on my friend 's account and the money never went into their account. I contacted Venmo once I found out the charge was fraudulent. After a brief email exchange with a venmo representative, I was told that venmo would not reimburse the money that was fraudulently taken from my account despite the fact that the information on Venmo 's service was inaccurate.
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I ordered a software called XXXX that supposedly would increase my chances of getting sneakers. The ordered was placed through PayPal on XX/XX/XXXX. The transaction was posted on my XXXX XXXX account on XX/XX/XXXX. The company that sells the software/app called XXXX advertises the app in a very deceptive way. I called XXXX XXXX to dispute the charge as the company claims they don't issue refunds. XXXX XXXX said they could do nothing about it because the transaction was made through PayPal. I contacted PayPal on XX/XX/XXXX, they in turn contacted XXXX XXXX XXXX XXXX XXXX XXXX stated that I wold not get a refund and they shared their terms and conditions. XXXXXXXX XXXX XXXXXXXX made it seem to PayPal like they sold me a product that I just do not know how to use. When in reality, they sold me a software that just works as an autofill option and only works on items that do not need any software to be purchased. This makes the purchase and software pointless. Paypal ruled in the merchants favor because they stated I did not receive a damaged item, I have worked for a company that does bait and switch, XXXX XXXX XXXXXXXX is definitely one of these. XXXX XXXX XXXX advertises something, sells you another thing and then makes you seem like the bad/incompetent one to the financial institutions. I took this long to make a complaint because I just now realized that I could do this. https : XXXX I attached images of the conversations, they make the bot seem like something that is very desirable. Only people who would pay more than what I paid are people who are even less informed than I was.
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Inquiries that I did not authorize are showing on my report.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: hello, my name is XXXX XXXX. i would like explain to paypal about my concern. i has paypal for along time and i always use my account in good way. i love paypal becouse is safe, i love paypal becouse is easy to resolve any financial problem. I feel really sad becouse now my account has been limited without any reason. i dont have any charged back, i never been involved on fraud activity. i respect the policy of paypal. I wish to get my account back. i will apreciate if somebody will able to help me to resolve this problem. my email is XXXX ID referent is XXXX
Company Response:
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A