Date Received: 2022-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, my PayPal account received XXXX deposits of {$240.00} from the state of Arizona and then was used to purchase a XXXX gift card for {$480.00}. It also used the bank account associated with my PayPal account to purchase {$100.00} of bitcoin at the time. This was done by someone without authorization to my PayPal account. I reported this suspicious activity to PayPal and they came to the conclusion that my account was permanently compromised and decided to close my account with PayPal. While I did not understand why my account would be closed if I myself didnt do anything wrong, I understood that after 180 days I would receive a link to transfer my funds from PayPal to my bank account. It has now been 9 months since the 180 day period has passed and I have not received any update from PayPal. I have called their support line, emailed their support team, chatted with a support agent online, and have received the same canned we have no information at the time on your account and to please wait for the email from us. I used my PayPal account for my partner to send their part of the rent and I still have my funds on my account. PayPal is just sitting on my funds for no discernable reason.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: A guy named XXXX XXXX asked {$10.00} from me for gas, but never came to pick me. Then he keep asking for more money, I realized this is a scam. I contacted Venmo immediately for help. But Venmo didn't help but asked me to contact XXXX XXXX to solve the problem.
Company Response:
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I have been using Venmo for a couple years without issues. However, on XX/XX/XXXX my father sent me a payment of {$140.00} and minutes later they froze my account. They asked for a picture of my I'd to verify my identification. Do, I sent a picture of my state issued ID. They then asked for information to old bank accounts that I unlinked from Venmo almost 2years ago because the accounts are no longer active. I explained I no longer have those accounts and that is the reason they are no longer linked to my Venmo. So now they are permanently closing the account which is fine. However I have asked them to reverse or refund the {$140.00} payment my father just sent me and they refuse to do so. This seems so unfair they freeze and close my account right after having received a significant payment and refuse to refund the payment to my father 's account or give me any access to my money.
Company Response:
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: It looks like PayPal is still doing it. https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-paypal-for-illegally-signing-up-consumers-for-unwanted-online-credit/ I was automatically billed for a service I did not remember signing up for automatic and thought I was just doing a one year payment one time and did not have the funds available in the account which I gave to PayPal and they told me over the phone they fronted the money. I also never remember signing up or clicking anything that allowed PayPal to be my creditor. I did a search and found that article and decided to add my testimony that this is still a problem. PayPal told me they are just a processor and when I asked then what bank paid the merchant they then switched back to saying PayPal fronts the money so you do not have to wait 3-5 business days and I informed them with a notice of trespass that we as Americans must give written consent to act as a creditor and that I have no problem waiting until my funds clear so there is no excuse for signing me up to a system where they give money away in my name. If I had not got a refund from the merchant then I would have been out {$180.00} because of PayPal negligence. I got them their money back so they would stop attempting to charge my account. Obviously they need to be taught a lesson again since this company is still doing this. I did not expect there to have already been action against them!
Company Response:
State: WA
Zip: 98056
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Other service problem
Subissue:
Consumer Complaint: I cancelled my personal cellphone number because I need to carry my work cell XXXX and only want to carry XXXX phone. I neglected to change some phone numbers with accounts, including Venmo, and am now unable to access that account. I have provided Venmo with a copy of my passport, bank account information, and a screen shot of my cellphone setting showing the account is in my name. They will not work with me to update my phone number so I can access my account. They are requesting a copy of my cellphone statement, but I work for a major Corporation ( XXXX employees nationwide ) and the cellphone bills are only under the corporation name and I do not have access to that information. A friend sent me money through Venmo and because they will not accept the information I provided I am unable to access the money. Additionally, my friend is unable to cancel the transfer so that she can pay me in a different manner. I easily updated my information with PayPal, a sister company of Venmo. I am now seeking help to receive the funds owed, and close out my account with Venmo. They are the most difficult company to work with
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had both of my PayPal accounts compromised. Someone added their bank account into my business account and received my money. I submitted a resolution to PayPal for them to fix it and refund me my money. I made a mistake and added a charge that was authorized but the other XXXX clearly was different from the authorized one. I have had the same bank account and business with them since XX/XX/2021 with no issues.They some how stated that my transactions were not unauthorized. When in fact I have NO bank account with XXXX bank ( the account that was Added unauthorized ). I have to pay my rent on the XXXX and now they are denying me money they owe me! I have no email from PayPal stating there was an added bank to my account or anything to warn me! I only received an email when I deleted the bank account! and now I have no money. Im literally crying as I write this. I have no idea what I am going to do I am a young single mother of a XXXX year old son and I only profit an average of XXXX dollars a month! Why wont they give me my money if the transactions aren't clearly mine they could have called lending bank to see if I had and account with them and would have seen I dont! They could have checked with my bank to see if the money was deposited into my account. I really have no idea what I am going to do! I thought I would get my money easily and this would be solved but its not and now im fearful of me and my babies livelihood. We are already homeless and this just takes the cake for me im struggling enough, Inflation is raising I have to spend {$300.00} on gas a month alone just to make a living. I have to scrape up money for food and diapers every single month. I honestly can not take this right now! Im tired desperate and struggling!! I looked on the XXXX and seen so many others are complaining about PayPal ignoring them and not receiving anything. I literally can not afford for that to be me. I will do anything for me and my son to be able to eat this month. I will fight tooth and nail behind the truth for the sake of my son! I worked so hard for that money for it to be gone with no remorse. Im so scared and hurt right now I dont know what to do! After this is resolved im going to never use them again me and my son are at risk and they just dont care.
Company Response:
State: MI
Zip: 48188
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/XXXX : I purchased flights via XXXX and used PayPal XXXX in 4 as my method of payment. Airline : XXXX XXXX. XX/XX/XXXX : flight was scheduled to take off from XXXX to XXXX XXXX with a layover in XXXX. We are at the gate waiting to board, but as we get closer to the scheduled departure time ( XXXX local time ), no announcements are made related to boarding. Then, a notice of flight cancelation appears on the screen above the gate agents. I also then get an email notification from XXXX XXXX stating that the flight was canceled and that they are working to rebook us. I think nothing of this email because it's the standard cancelation email most airlines send and most airlines do rebook you automatically and send out your new flight shortly thereafter. This, did not happen, in this instance however. All 200+ passengers begin lining up to speak to gate agents and get an idea of why the flight was canceled and when we will be rebooked. This took over an hour with no agents telling us anything. By the time I reached the front of the line, the agent took our passports, wrote down our names, passport numbers, and phone numbers. In hindsight, I find this suspicious given the fact that they already have this information when we originally booked the flight. Gate agents then took passengers in small groups back through XXXX so that XXXX officers could annul our exit stamps because we in fact were not leaving the country that day. After XXXX agents annulled the exit stamps in our passports, we were then ushered back to the ticketing counter to collect our baggage ( again, because no one was leaving that day ). We waited in the XXXX airport for nearly 10 hours with no communication from XXXX XXXX agents as to when we'd be rebooked, why the flight was canceled, or what to expect. It has now been over 5 months and I still have not been rebooked or refunded. We had to end up purchasing all new flights in order to even leave the country ( again, because XXXX XXXX never rebooked us ). Flash forward to present day ( XX/XX/XXXX ) and I have been trying ( unsuccessfully ) to file disputes with both XXXX and PayPal due to services/goods not received. I paid for flights that never took off and I vehemently disagree with this outstanding debt. XXXX XXXX has told both XXXX and PayPal the following : 1. That the flight was never canceled. 2. I was a no-show for the second segment. The fact that XXXX and PayPal actually accept those statements from XXXX XXXX is absolutely ludicrous and shows a lack of consumer protection. If the flight was not canceled, why would the airline send a cancelation notice and why would all 200+ passengers be stranded in the XXXX XXXX XXXX Why would Colombian Immigration annul our exit stamps? Additionally, how could I have been a no-show for the second segment when the first segment was canceled? How were passengers supposed to have made the second segment? Should we have morphed there? I am appalled by the lack of due diligence by both XXXX and PayPal despite the numerous times I've submitted proof. And I'm beyond appalled by XXXX XXXX ' blatant lies. This flight cancelation impacted more than just me. It was a full flight. Do they really think they can lie about 200+ passengers?
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: By mistake, I made an online purchase on a site that I suspect belongs to thieves. I paid by paypal in the name of XXXX PAYPAL XXXX. XXXX ID : XXXX XX/XX/2022 Invoice number : XXXX. I would like you to help me recover my money from Paypal because PayPal has not yet transferred this money to these thieves. Total amount of this transaction : {$44.00}
Company Response:
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: I incurred overdraft fees because paypal charged the wrong bank account within the last month. I contacted paypal and they agreed it was their fault so they sent me a letter stating that for my bank. I sent the letter to my bank and they did not reverse all of the fees. I contacted paypal to pay for the overdraft fee the bank wouldnt reverse and they denied the case. They took money out of an account that didnt have any funds which shouldnt have happened. It should have been denied like before. Also I signed in and chose which account for the money to be taken out of which they didnt do until the couldnt get the money out of the other account after 2 attempts. They attempted the withdrawl 2 times for each transaction then took it from the correct account the 3rd time. After I spoke with paypal and they said they fixed it, it happened again.
Company Response:
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I MADE A COMPLAINT BY MISTAKE, XXXX, WAS A GOOD TRANSACTION I MADE ON XX/XX/22, I MADE THIS COMPLAINT BY MISTAKE, PLEASE CANCEL COMPLAINT, THANK YOU XXXX XXXX
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A