Date Received: 2022-07-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022, my PayPal account was suspended for 180 days for no good reasons. The account was attached with my XXXX XXXX account. I received my payments from the account and it was where I made my account savings. The account had {$62.00}. I don't see any good reasons they had for suspending the account, because I even confirmed my details as they had instructed on XX/XX/2022.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On Venmo, my daughter set up a new account so someone could transferred {$200.00} to her. When she tried to deposit in her account it said her bank wasn't supported after they had verified when she set up her account and it was fine. So, she tried to add her bank debit card and Venmo locked her account. She asked me to help so I went to their customer service chat and they told me she had violated their user agreement. I asked to escalate it and I received an email to send her driver 's license so she did. Then, I got an email to send a picture of her holding her driver 's license which she did. Then, she was told, " You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Thank you for reaching out to us. My name is XXXX and your case has been escalated to me for further review. While we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. The funds in your account will be held for up to XXXX days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. '' If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. '' She needs this money and has no intention of using this service after that.
Company Response:
State: NV
Zip: 894XX
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have used my PayPal XXXX account to receive payments from my customers since XX/XX/XXXX in which I have received over {$130000.00} in payments and never had any issues with chargebacks or holds on funds with my account. Then on XX/XX/XXXX I received an email from PayPal saying that weve determined that you're in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This was extremely upsetting since I never violated any of PayPals policies. After numerous attempts with different PayPal reps to get an answer on what exactly is the reason for my account being closed, one representative falsely claimed that the policy I violated was that I was promoting and or selling XXXX XXXX which is ridiculous since my business has absolutely nothing to do with that! I requested for them to send me proof and they refused. At the time PayPal closed my account luckily I had a low balance of only {$33.00} in which they kept claiming that is was for damages done. They never specified what the damages were! PayPal either made a huge mistake confusing me with a different case or they are extremely dishonest company. I would like my account to be reopened since I never violated any of their policies.
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was sent {$600.00} on Venmo by a friend of mine to help me pay for my rent this month. This money was sent to me on XX/XX/2022. I verified my identity on Venmo using my social number, birth name, etc and then they froze my account and asked me to submit my ID. I submitted my ID on XX/XX/2022 and was told I would have a response regarding my account and unfreezing it within 6-7 business days because they have a lot of requests I guess for their account specialists. This was fine. I stated I would wait the 6-7 business days and I have. The XXXX business day was Friday, XX/XX/2022 I shouldve had a response by then. I called support today and was told they now expect me to wait ANOTHER 6-7 business days for a response. Its my money. {$600.00} of mine and its stuck in this account and they are refusing to give me any real help. I need my money, to pay my rent. Now I cant pay it. I cant do ANYTHING because the money is stuck and they dont want to give it to me.
Company Response:
State: NV
Zip: 89106
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX XXXX, I initiated a standard transfer to my bank account from my Venmo account. When I initiated the transfer, I got a notification that the transfer was in a " review process '' that they do on all transfers. Roughly an hour later around XXXX XXXX I got an email saying that my transfer has passed their review process, and that my transfer has been initiated. The expected transfer completion date shows as XX/XX/XXXX. The very next morning on XX/XX/XXXX I had gotten 2 emails from Venmo 1, stating that my account has been frozen and to upload a few documents to verify my identity which I've already done on the app once before when I opened the account. And roughly 45 minutes later I got another email saying that my account has been escalated to a specialist. the specialist informed that my account has been permanently closed. On XX/XX/XXXX the transfer wasn't in my bank account, and still to present day it hasn't been sent. I contacted Venmo support and they didn't tell me anything about what was happening with my money. I need my money asap or I'm going to be XXXX. I need this resolved immediately. I've searched online and this is a very common tactic done by Venmo, and I believe that their business practices are unprofessional, and borderline criminal for how much money they keep from accounts they close for no legitimate reason.
Company Response:
State: UT
Zip: 84105
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX I sent {$390.00} to a friend on Venmo so that he could pull it out of the ATM for me. After the money was sent, he noticed that he could not access his account. After several attempts I decided to try to have the transaction reversed or refunded via Venmos customer support. They confirmed that the funds were sent and received and informed me that he would have to give permission for them to refund or reverse the transaction. He attempted to do so several times and they closed his account for reasons they would not explain. When I contacted them to see what I was to do to retrieve the funds they, with no explanation closed my account permanently, and " would not respond to any further inquiries about this transaction. '' I've tried repeatedly to contact them and speak with someone to no avail, and the {$390.00} of mine are still in Venmos possession. They continue to hold my money and refuse to respond to any attempts that I make to retrieve it.
Company Response:
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2020, I used PayPal to receive a direct deposit for my XXXX XXXX, of {$4800.00}. My account was permanently limited by PayPal with no explanation apart from telling me, can get my funds after 180 days. It has now almost XXXX years, have called PayPal several times to release my funds to no avail. At XXXX point they told me that they have released my funds and can go right ahead and withdraw. I quickly logged in and tried. each time I click transfer funds i got messaged 'there is nothing to transfer ' despite my XXXX been available. I called PayPal several times again until XXXX of the customer support said there is nothing I can do as funds are locked. PayPal want to get my funds. help me get my money
Company Response:
State: MI
Zip: 48507
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: I transferred {$400.00} from my bank account into my PayPal account. I then transferred that {$400.00} from my PayPal account to my wife 's PayPal account. But my wife was not able to transfer the {$400.00} from her PayPal account to her bank account because the money was labeled " pending ''. After a number of days the money was still " pending '', so my wife tried texting, emailing, and calling PayPal to straighten the problem out. She could never get in touch with anyone, and all of her texts and emails remained unanswered after a week. At this point she exercised a " refund '' option on the {$400.00} which would return the money to my PayPal account. PayPal responded to this action by withdrawing {$400.00} from her bank account, even though the money had never been deposited into her account in the first place. The PayPal website is purposefully confusing and obfuscates information needed to understand transactions and validate the accuracy of the transactions. With no customer service options available we can do nothing but wait and hope that after a number of weeks or perhaps months the problem will be resolved.
Company Response:
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: To whom it may concern. I want to complain about a very concerning problem related to the payment service PayPal offered atpaypal.com PayPal limited my account without prior notice and held my money for XXXX days to cover any disputes. Their customer service always promised that they will release my funds after XXXX days. I logged in to my account after the XXXX days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to ZERO enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction ID : XXXX the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about this corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Paypal account has a balance of approximately {$6.00}, username XXXX. I do not know the exact amount because I can't access my account. When I attempted to get the money out of my account on XX/XX/2022, I was unable to login because I am required to add a mobile phone number to the account. I do not have a mobile phone number to add. I called Paypal on XX/XX/2022, to get the money from the account and close it but they could not help. I want a check for the account balance sent to the address on file or transferred to the bank account on file and the account closed or I want to access my account online without adding a mobile phone number and then I will perform the previously stated actions myself.
Company Response:
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A