Date Received: 2022-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: The problem I'm having is basically with PayPal. I was doing good with PayPal, but one day, they temporarily and later permanently restricted my account for no reason. I called support, but they couldn't give me a clear explanation at all. I was given the hope that I would be able to withdraw the available balance ( {$260.00} ) after 180 days. When 180 days finally passed, they put another restriction on my account for further investigation. I was still okay with their decision and hoped to get my money back one day. I thought all of this was their part of security. Unfortunately, when I logged into my account after a month or so, surprisingly, there was no money in my account balance!! On the activity page, I noticed PayPal sent all my money to themselves on XXXX XX/XX/2022, labeling the transaction as " correction. '' I called the support, and the rep took it seriously too. He apologized and reported the transaction and assured me that I would get an update via email soon. PayPal claims that they took my money as their loss recovery. But man, what have I done wrong? There was no problem with my account! But until now, I didn't get my money back, or no one contacted me. There is no sort of explanation for this transaction at all! Now, I want my money back at any cost.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Getting the loan
Subissue:
Consumer Complaint: I applied for a business loan using my TIN with XXXX. I was denied a credit an extension of my credit. I am the original creditor pursuant 15 USC 1601 ( TILA ) 1602 ( G ) ( I ) ( J ). I am a natural person or organization have an open ended consumer credit. Paypal will still collect money for running my TIN which is another violation pursuant 15 USC 1691 ( d ) Equal credit opportunity act also know as discrimination. Additionally, XXXX requested my credit card ( social security ) number administered to me by the Social Security Administration. However, it clearly states that if you are " Enter your Social Security number ( SSN ) if your business is a sole proprietorship or single-owner LLC without a Federal Tax ID ''. XXXX is being deceptive practices by trying to collect credit off of my TIN and Credit Card Number ( social security number. )
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I've sent multiple requests to Venmo starting on XX/XX/XXXX regarding them freezing my account. No communication has been received regarding any of my tickets nor the reason on why they froze my account. I've attempted to call customer service and they have failed to help in any way and have stated they need to forward this problem to another representative. As of now, the funds in my account are inaccessible and I can no longer receive or request money on my account.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I received an email from PayPal that stated I can no longer do business with PayPal due to PayPal 's Acceptable Use Policy. That my PayPal account has been permanently limited and my funds in my PayPal balance is on hold up to 180 days. I was in shock and flabbergasted and thought the PayPal email was a phishing scam email. So I logged into my PayPal account to check and my account was terminated and I could not transfer my {$2200.00} funds from my available balance. I contacted on XX/XX/2022 PayPal customer service to get my PayPal account re-activated since I gave PayPal the benefit of the doubt that they made a mistake. I have been doing business with PayPal for many years since XXXX and PayPal were together. But to know avail PayPal sent me an email back informing me that my PayPal account will remain permanently limited. PayPal unlawfully seized my money without informing me of any prior notice of the reasons behind the account freeze. PayPal gave no information how and when my money will be returned to me. I have not committed any illegal activities using PayPal. I sell online my used personal belongings that are all legal, which customers/buyers for some items paid at checkout using PayPal. PayPal can not seize my legal money that would be theft and an illegal crime punishable by law.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I opened an account with PayPal on XXXX. PayPal issue me a direct deposit option to receive money into my PayPal account. The account number and routine number below Routine Number : XXXX Account Number : XXXX {$11000.00} was locked up in my PayPal account since XXXX, I was told to do kyc, which I did prior to the time given, unfortunately they refused to lift the ban on my account, I contacted customer support on phone, I was informed that I had violated PayPal rules with no tangible evidence how I violated the said rules. The support told me according to PayPal terms and conditions that I have to wait 180days then I will be contacted automatically through my mail that my money is available for withdrawal. I waited 180days, I got an email From PayPal that my money is available for withdrawal Immediately I logged into my account to withdraw my money, the withdrawal was not working, i contacted the support to help I was told their ban is still effective on my account I have to wait another 180days. I told the support I already waited 180days which I received instruction from PayPal that my money was available for withdrawal.Been calling support since XXXX nothing positive is done. I keep seeing my money in my PayPal account without not being able to withdraw my money since XXXX. To survive has not been easy since XXXX I need help to withdraw my money From PayPal.. Help me out of this mess. Thanks sir/ma XXXX XXXX
Company Response:
State: IN
Zip: 46237
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX my cellphone was stolen and someone was used my passcode to get into the phone. They proceeded to get into my banking apps and log in to my Paypal account. They purchased {$1000.00} of bitcoin through paypal, then they sent {$5000.00} to someone from my account. I called paypal as soon as I was aware that someone was using my account. At the time of the call the {$5000.00} dollar transaction was still being processed, so I told them that it was not me and someone had my device, and for them to freeze the account. They froze the account and open up a claim, the next day they sent an email saying that the claim was denied and they processed the {$5000.00} transaction and the {$1000.00} Bitcoin transaction. The person who got into my account also added a new email and a new phone number to the account and they tried to remove my number to restrict my access. They also sold bitcoin and I had a balance on my account which does not belong to me. Here are my claim numbers : Dispute ID : XXXX Transaction : XXXX Transaction Amount : {$1000.00} Dispute ID : XXXX Transaction : XXXX Transaction Amount : {$5000.00}
Company Response:
State: AZ
Zip: 85295
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a account with pay-pal in XXXX. I have a money balance of {$34.00}. I'm trying to get this money sent out to me like I have over the years and NOW in XXXX Pay-Pal says they can't close my account and send me my money of {$34.00} unless I give them my Social Security Number or Bank Account number... ... .Just to GET MY MONEY!!!! When I asked why? The answer I get it to avoid fraud ... ... I've had my account for over 5 years with no issues of fraud and now I want to close my account and get my money of {$34.00} they want all this information. Pay-Pal said they will not give me my money unless I give my personal information. I refuse to give them my info since I HATE THIS COMPANY and want to close my account!!!! Please help me.
Company Response:
State: CA
Zip: 923XX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX, XXXX I purchased what was advertised as a **Brand New In Box** XXXX XXXX Programmable Thermidistat that was advertised on XXXX. It cost {$460.00} + {$10.00} shipping + {$39.00} tax for a total of {$520.00}. The merchant is XXXX XXXX, XXXX. The purchase was made using my XXXX XXXX XXXX via Paypal. When I received the item on XXXX XXXX, XXXX it was in a XXXX shipping box ( not the original box ) wrapped in bubble wrap, clearly was a used thermidistat and was missing a part. I immediately emailed XXXX XXXX asking him to address the issues. He offered to send me the missing part, refund me if I returned it or he had a different brand, brand new in the box. At this point I had no desire to continue to do business with a dishonest merchant so I elected to return it. Reluctantly, per his request on XXXX XXXX, XXXX ( I waited until after the XXXX rush ) I paid another {$8.00} to have the used item shipped back to him. The {$8.00} included a tracking number and up to {$50.00} insurance but the claim has to be filed within 120 days so that time has passed to even file a claim with XXXX. Now the tracking number has also be archived so it can no longer be tracked. I didn't take out any extra insurance because this purchase clearly falls under Paypal 's Consumer Protection Policy considering he advertised a new item and sent me a used item. Unfortunately, according to the XXXX tracking number it was never delivered to him. After waiting a reasonable amount of time for it to be delivered, I opened a dispute with Paypal. After getting the run arounds with Paypal ( they were waiting for the item to be delivered ) I had no choice but to open a dispute with XXXX on XXXX XXXX, XXXX to keep from having to pay the {$520.00} charge. I have had to reopen the dispute several times with XXXX because they keep resolving the case in the merchant 's favor and apparently Paypal responds back that it is a valid charge which is is NOT! Paypal will no longer talk to me about it since I opened a dispute with XXXX. The final dispute has been closed with XXXX and they are still siding with the dishonest merchant!
Company Response:
State: TX
Zip: 78621
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hi! Me and my fiance used the app Venmo and our friend sent us {$35.00} for gas money so my fiance could get to work and Venmo froze our account, told us they couldn't do anything about it couldn't tell us anything other than we had to verify our identity. We did, and this over OVER a month ago, and tonight they just suspended his account and told us basically that they took our money.
Company Response:
State: TN
Zip: 37087
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo immediately froze my account requesting identification. I submitted. Account STILL frozen a week later. I've called, emailed, and chatted to no avail. I WANT MY MONEY!
Company Response:
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A