Date Received: 2022-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a personal and business paypal accounts to receive payments for my freelance job. Paypal put permanent limitation on my personal account on XX/XX/XXXX XXXX so i created a business account. They said I violated their policy however they are not willing to disclose what specific violation i committed. My business account was on permanent limitation on XXXX XXXX. I have {$51.00} balance in my personal account. For my business account, i have XXXX, {$310.00} and XXXX balance. Paypal told me to wait for 180 days and they will release my money. I waited for 180 days however paypal already took all my money. I called customer service but they said that there is nothing that they can do. I submitted all the documents that they asked for before but nothing happened.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The company, Venmo, will not transfer funds in my account to my verified bank. I have been using their services for about two years with no changes on my part. Presently they have me communicating with a member of their " support '' team but continuously ask me to try certain actions but no success. I believe Venmo is trying to increase balances held in their account for their benefit. The " support '' team representative has requested I make a transfer from my Venmo app. I have but have yet to see a confirmation that it in the works.
Company Response:
State: HI
Zip: 96819
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email XX/XX/22 stating it was from Pay Pal stating that the invoice had successfully settled. My order was fulfilled. It gave contact info for Pay Pal at customer support at XXXX XXXX XXXX ( I did not call ) It gave the detailed order info for a XXXX XXXX XXXX for {$660.00} stating product will reach me in XXXX. I do not have a Pay Pal account
Company Response:
State: WI
Zip: 54311
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal Holdings , Inc. XXXX XXXX, California USA limit my account on XXXX XXXX XXXX XXXX without showing any reason and hold my XXXX XXXX balance in it. Shown me notification that Funds in your balance will be held for 180 days, after which well send you an email with instructions about withdrawing your funds. Then on XXXX XXXX XXXX they deducted XXXXXXXX XXXX as fee without any reason. My balance was showing till XXXX XX/XX/2022. On XXXX XXXX they deducted my entire balance available in my account by name of damages caused and showing XXXX balance. Paypal should give my all balance in my paypal account which they held without any delay, due to this activity I suffer business loss .Paypal mentally hrassment me, if there damage occur why they not deduct it when they limit my account, so that I could not wait for 180 days in expectation that I will get my money, it's completely scam, fraud and mental hrassment. Please help me to get my money back from paypal. I sent email to refund my money on XXXX XX/XX/2022 but get no response by paypal. My paypal id is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: my PayPal got limited. I had around XXXX $ balance. they told me through email I will be able to transfer them after 180 days. after a few months they transfer my money to PayPal without my notice because of " damages to PayPal acceptable user policy '' when I never did a thing
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX i purchased a XXXXXXXX XXXX from XXXX XXXX. On XX/XX/XXXX seller informed me that she would not ship the XXXX because paypal had limited her account banning her from accessing the payments i sent therefore she will not ship the XXXX to me. I called paypal to notify the problem on the same day. Paypal advised me to open a non receipt item case for both payments. According to paypals policy, if a seller fails respond within 10 days, a refund will be automatically processed. On XXXX it marked the 10 day limit, the {$2100.00} was automatically refunded however the other payment {$2900.00} is still being reviewed. When i called in, their reps werent able to tell me when they will release my money although it passed the 10 day limit. Paypal is illegally withholding my money. I am requesting a refund
Company Response:
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made Purchase for pool equipment that was never delivered. I contacted XXXX and receive confirmation that the item was not delivered to my home I contacted PayPal and initiated a dispute investigation requesting for the seller to provide proof of shipping and proof of delivery. I never received anything from the seller, no proof of shipping and no delivery. After 10 days of waiting, PayPal found in favor of the seller. The seller did send my purchase and did not provide proof of shipping, the tracking number the seller sent was to an address that isnt mine Nd not in my name. I have paid {$410.00} for an item I never received and PayPal papers to have no interest in resolving the matter in an honest and fair manner.
Company Response:
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My PayPal get limited and my funds is there and I can't get it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Earlier this year XXXX fraudulent accounts were opened in my name under XXXX and it's happening again. I have AGAIN received email about changes to my Paypal account but I DO NOT HAVE A PAYPAL ACCOUNT. I have sent several emails to find out why they keep sending me these emails on " changes to my paypal account '' that I do not have but I get no response. How many MORE fake accounts have been opened and how do I stop them from opening fake accounts in my name??? I have also entered complaints with the FTC and have obtained my credit reports and entered holds on each.
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had funds in my Venmo account, and someone ( no clue who ) was trying to take funds from my account. I kept getting calls from Venmo asking if I authorized the charge I said no each time. Then someone added their own account and transferred all my money to their account. I have no idea who the person is. It is clear it is not me and he set up his account the same day. I called Venmo when I received notification the transfer went thru. I have called them several times and they keep telling me 7 to 10 business days. I filed the dispute on XXXX today is XXXX. I have sent several emails with no response. I chatted with a representative on the app and they wouldn't and help said I had to wait. And today I called and they said they didn't see a dispute filed and the process needed to start over. I asked for a supervisor and he was not helpful. I asked for his supervisor and he said there was no one higher up he can give me. He can only send an e-mail. This to me is so wrong, its like a bright light that fraud happened on my account. I have a late payment on one of my loans because I was expecting those funds. I want a full refund and any late charges I have incurred.
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A