Date Received: 2022-08-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal has charged me two fees of {$1.00} on my debit card without my knowledge or consent. When I tried to call them several times I was treated rudely, refused a supervisor or even someone who could speak correct English! THEY DID NOT HAVE MY CONSENT TO CHARGE MY CARD AND DID IT FRAUDULENTLY AND REFUSE TO RETURN MY MONEY ADMIT THEY STOLE IT IN THE FIRST PLACE OR LET ME SPEAK TO A MANAGER! PayPal is a horrible company!
Company Response:
State: NY
Zip: 11233
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email notification from PayPal on XX/XX/XXXX that my credit card had been removed from my account profile and a new phone number added. I immediately notified PayPal that I did not make those changes and the account has apparently been hacked. Since I've never ever used this service and have no credit or revenue associated with it, I requested to close the account effective immediately ( I did however change my password ). PayPal advised me to leave the account open for future use since it doesn't cost me any money to do so. I again told them that I wish to close the account. Turns out they won't let me close the account without sending them a photo ID, my home address and my social security number. Since this information was not required to establish my account, I am not comfortable sending sensitive personal information to execute this request. I even gave them the full name and contact info of the fraudster who hacked the account, and PayPal even began corresponding with him. This puts me at great risk each day they refuse to allow me to close this account, and I'm looking for a way to resolve this situation. I've attached my email correspondence with them since XX/XX/XXXX, my comments appear in blue. Thank you.
Company Response:
State: AZ
Zip: 85024
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: So since closer to beginning of XXXX I believe my friend sent me {$30.00} that I had let him borrow and instead of him waking to the bank and back since they dont have a vehicle I said jus send it in Venmo never have had a issue ever or at PayPal so now I apparently am not allowed to withdraw the {$30.00} or use it in a purchase or send it back to my friends where the payment originally came from and Im not allowed to add my bank or bank accout. I currently am already having my identity stolen and currently having my emails and phones attacked randomly but none of this has ever stopped only escalated since middle of XX/XX/22 when everything became more than it was and moved to accout takeovers and hijackings. So currently XXXX XXXX Venmo and XXXX all are holding my accounts hostage and even tho I have proved my identity to some and some I havent none of them will allow me to access or even close my accounts down as Id rather not do business with any of them anymore or even use their services or have anything to do with them. For the last year almost come XXXX I have been ignored or jus never contacted back when I broguht to the attention of all these companies what was happening with each of my accounts with each company when it was happening or within days of it happening which was unauthorized account access or suspicious or phishing type activity that is actually still going on to this very day. And still its like XXXX gets the information I have to help them understand Im being targeted and not gon na stop as i said above my identity is now being stolen. Which is the main reason Im not sending my Drivers license or certain documents over the internet or through emails or anything for some companies who flagged my accounts for supposedly suspicious activity but when I actually tel them about it when I notice it and not jus assume it suspicious but actual scammer and hacker activity they all remain silent. XXXX and XXXX actually are the two that probably could have prevented a majority of all of this months ago but they either dont respond to multiple attempts to make the aware or say they are looking into and will contact me soon. Or for XXXX there main response and is usually all that is said Yea Im not sure about rhat ; or that is weird and all of these companies have denied or refused to allow me to contact or speak with corporate or higher up management. I had made a new Venmo account like 2 days before this happend and then like a day or two after my friend sent the {$30.00} i went to transfer it to my bank account and it wouldnt allow me to and then I had to contact Venmo and found out that my account being frozen and wont say why and that its been escalated and that I can only talk to the Specialist through a email and that there is no other way to resolve this and that I cant speak with the one who froze my account or who is uncharge of unfreezing it and that I can only talk to whoever it is that emails me and even then no1 ever says who they are or if they are the one that would have the authority to freeze or remove the freeze / restriction on my account.
Company Response:
State: VA
Zip: 228XX
Submitted Via: Web
Date Sent: 2022-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased an item from XXXX XXXX through PayPal. The item the merchant sent me was the incorrect item and I subsequently reached out to the merchant, XXXX XXXX and PayPal to solve the issue. I asked for a full refund and agreed to send the item back at my own expense which is unfair. I open an case with PayPal to rectify the situation since XXXX XXXX and the merchant only wanted to refund XXXX dollars of XXXX dollars I spent on the product. I sent the item back and PayPal stated that i submitted inaccurate shipping info. This is unfair because the merchant will receive their product when it clears customs and I will never receive a full refund because PayPal closed the case without solving the problem. Please Help!
Company Response:
State: FL
Zip: 32514
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made an online pruchase for XXXX XXXX XXXX XXXX for XXXX at website XXXX XXXX XXXXXXXX I have the email thanking me for purchase that I did via Paypal. Somehow when I did this transaction it did as family and friends transfer and not business transaction. I have no idea how that happened, I've been using paypal for online transactions and this is the first time this happened. Anyhow the money transfer for XXXX USD to XXXX XXXX transaction ID XXXX recipient XXXX XXXX email XXXX for XXXX and fee of XXXX from paypal I believe it was a foreign exchange not sure. I tried contacting XXXX to get information on delivery of product and never heard back. This was on XX/XX/XXXX. I entered a dispute with pay PayPal " We've closed this case as our review showed that this transaction was processed correctly and an amount of {$89.00} USD was successfully transfered to the XXXX on XX/XX/2022 at XXXX XXXX XXXX ''
Company Response:
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I logged into my paypal account to check on a transaction for a roll of stamps I had ordered previously.When I got to my account there was a notification that my account was temporarily blocked due to suspicious transactions.I navigated around to get to PayPal security and the first guy whose name I don't recall was unable to do much so he transferred me to a level 7 security person, whose name was XXXX XXXX XXXX gave me his employee id number and phone number and then reassured me he could get these transactions backed out and restore my account.He then asked me to share my computer via an app called XXXX.Apparently that didn't work so he asked me to download something called XXXX XXXX XXXX XXXX XXXX XXXX and that didn't work either.He then tried Venmo and that also was unsuccessful.He then decided it was being interfered with by my XXXX account, which he then disabled.He asked for my PayPal login/password.I gave it to him since I thought he was security with Paypal.He then proceeded to do several transactions. " backing the charges out of PayPal '', when in fact he was buying cryptocurrency with my checking account which was linked to PayPal.He then asked me if any other accounts seemed off and my cryptocurrency account seemed off so he asked me to log in to that and then he requested XXXX which I entered.He proceeded to make many crypto transactions in the name of backing out the charges.He then told me that my computer had been compromised and to not log in to any of my financial accounts for 5 days.I spent about 7 hrs on the phone with this guy and he just kept reassuring me that the money taken at PayPal would be fully restored.Then he began calling me on XXXX XXXX, once again assuring me that the transactions would take a while and questioned me whether I had gone back into my financial accounts.He then said that they suspected that someone at my bank had compromised my accounts and that they needed to do a XXXX XXXX to find out who the hacker was.He put me in touch with the head security officer at XXXX XXXX XXXX XXXX who told me I needed to help them catch this person and we needed to complete a wire transfer to a dummy account as the transactions on PayPal would go through at XXXX XXXX.It was around XXXX XXXX at that time.So I went to my bank, asked to do the wire transfer and gave them the account particulars that they had sent to me.They asked for the receipt for this transaction.The next morning I felt uneasy about what had transpired so I called PayPal and they said there was not an employee by the name of XXXX XXXX and that their employee would never give their last name or id number or phone numbers I went to the bank, told them that I had been scammed and tried to stop the wire transfer.I then found out that multiple transactions with bitcoin had taken place thru using my bank account that was tied to PayPal and multiple transactions were made to XXXX as well.In all over XXXX was removed from my XXXX account and about XXXX from my checking account.I changed all my passwords, cancelled my bank accounts and opened new ones, bought a new computer and I phone because I didn't know how much information had been hijacked from my computer.The only data I transferred on my phone was my contacts list, but the next day this XXXX XXXX guy was calling me on the new number.I have subsequently filed disputes with PayPal , XXXX, and made a police report and an FBI report.
Company Response:
State: TN
Zip: 37934
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I transferred {$300.00} to my Venmo account. Venmo then transferred it all plus fees to an old unused bank account without my consent. After fees, they transferred {$290.00}. I contacted Venmo and they said I made the transfer, but in fact I did not. I contacted my bank and they stated they had returned the money back to Venmo on XX/XX/2022. The money is still not in my Venmo account and no associate can help. They simply said nothing can be done. This is theft. The bank confirmed once again they sent the money back on XX/XX/2022, but Venmo will not contact the bank or provide my money.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I saw a social media post from someone ( XXXX XXXX ) a well-respected and very prominent professional in the XXXX XXXX XXXX XXXXXXXX and also the US, with a very charming and attractive write-up on the post : " at the moment I am the happiest man in the world. I once again invested {$2.00} within 3 hours, and I had a profit of {$20.00}. Thank you XXXX XXXX '' After seeing the post, I reached out to XXXX to get to know more about the service and she introduces herself and mentioned that she is a XXXX XXXX XXXXr in bitcoin XXXX. She gives me a quick introduction to the service and presented a few packs of investments. I picked the one with a {$1.00} initial investment with a {$10.00} profit in 3 hours. So, I went back to XXXX XXXX to ask about XXXX to ensure I wasn't falling into a scam. In the beginning, everything seemed very surreal and too promising, but coming from someone very known and successful as XXXX, I believed in him ; he was categorically affirmative by saying that I could trust her and I would even thank him later when I get my funds back. Well, I proceeded with a {$1.00} initial investment, and made the transfer via Venmo. XXXX instructed me to take a screenshot of the transfer and send it back to her, in the meanwhile, she asked me to register myself on XXXX, so I could follow up on my balance on the dashboard. Three hours later approximately, I received a message on XXXX from XXXX confirming that my profit had been processed. So, I could visualize the {$10.00} profit, but it was PENDING status. When I asked XXXX why it was PENDING, she said that I had to pay an additional {$1.00} for the XXXX fee - Of course, the red flag went up. However, I went back to XXXX to confirm if this is the actual process, and once again, he said to trust her and do what she says, and I would be happy in the end. So, I transfer {$1.00} one more time via Venmo. After paying the additional mining fee, the status remains PENDING, I go back to her, and she immediately comes up with a new story. She says that my account type was XXXX and it can't hold the current balance due to the high bitcoin XXXX. And to get my account upgraded would need to make another deposit of {$3.00}. I was utterly lost and started suspecting that XXXX may be involved. XXXX once again tried to calm me down ; he said I needed to be optimistic that things would work out just fine. He also mentioned something that I felt a bid out of place - " Don't forget to share it with other people after receiving your profit back. You know there are many people out there who need this opportunity? '' So, I am running out of savings on the bank account and have only funds on my blockchain. XXXX said that I could transfer {$3.00} in bitcoin. I was very insecure about the process initially, but as I have always looked up to XXXX 's success, I could not believe that he would put himself in such a messy and dirty situation. After a long chat, XXXX convinced me that this would be the last charge and I would have my fund withdrawn soon. So, after making the {$3.00} transfer, she created another story saying that it would take up to 12 hours to complete the updating. Today in the morning, when I woke, I checked my XXXX ; there was a message from XXXX " Your account has been updated, you can place a withdraw now ''. I tried to withdraw it didn't allow it. A PENDING message was still popping up. Of course, XXXX came up with new charges. So now, I will have to pay more {$3.00} to the crypto revenue, so they can release the payment to my bank account and also skip the payment taxes. I said that was unacceptable and would not make another payment - She mentioned that without paying, I wouldn't be able to withdraw my funds. Unfortunately, it took a while to understand that I had been a victim of fraud. However, I firmly believe that XXXX is also involved. He keeps saying that he is working on it, and I need to be patient, but he also stopped replying to my messages. The negotiation was discussed via XXXX XXXX Here 's XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2022-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-19
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Ive been trying to sign up for Venmo for the last 4 days and because Im in the process of a identification war against scammers in my neighborhood so I have completely nothing Im XXXX due to this issue so Ive had to ask my family in a another state to put together something to help me and I cant even receive it because these people are saying my cell phone number is tied to a account and Ive never ever had a Venmo account ever in my name or on my phone number I have had my phone number for a little over 3 years
Company Response:
State: NV
Zip: 89119
Submitted Via: Web
Date Sent: 2022-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was told Wednesday my funds would be available to me within 48 hours and it hasnt and now theyre holding my funds XXXX and I can not compete my clients projects because if this. I want my funds released at once so I can withdraw them!
Company Response:
State: TX
Zip: 78665
Submitted Via: Web
Date Sent: 2022-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A