Date Received: 2022-08-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: It all started three months ago when I had filed a claim with PayPal for a purchase I never received from XXXX XXXX. Of course, because I never received my item I figured PayPal would help me recover my money with the claim as it wasnt my fault and PayPal reassured me I would receive my money as it wasnt my fault. After three months I got my final answer and told me they would not cover the chargeback as they claimed I was a reseller. Not to mention through those three months they had very bad community on and never kept me up to date. They never gave me evidence of me being a reseller. I bought one pair of shoe size XXXX for {$150.00}. I was excited when I bought it as it was a personal pair. Its ridiculous what PayPal is trying to do and claim everyone is a reseller if they make a claim from XXXXXXXX XXXX so they wont be liable to repay the customer and a easy way out for them. I contacted them again after receiving the final answer and asked what can I provide to prove Im not a reseller and they never answered and completely ignored my question. I am not the only person having the same problem as thousands of people are out of so much money. Even the FBI is now involved with the XXXX XXXX situations and yet PayPal wants to side with XXXX XXXX and not repay its customers.
Company Response:
State: IL
Zip: 60504
Submitted Via: Web
Date Sent: 2022-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My sister sent me {$1000.00} via Venmo. I set an account with Venmo. I got the {$1000.00} but Now I can't get the {$1000.00} from Venmo. They will not answer their XXXX phone for nothing. I called Paypal because they own Venmo XXXX Paypal does not have a phone number to call them! I tried to send via email to them with the problem and they email me back saying they might take 2-3 XXXX days to solve the XXXX issue. And of course via email only. I think companies the do this should be made to have a customer service hot line, staffed with a god XXXX live person. I would like to start a class action to sue them. They can use my money for days with no accountability at all. thank you XXXX XXXX
Company Response:
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Have tried to close out PayPal account since XX/XX/2022 without success. Did close out the PayPal credit portion, but want to close entire account due to too many fraudulent invoices, phishing emails, etc.
Company Response:
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX I made a transaction through PayPal to purchase software in the amount of {$2500.00}. Within a few hours I was alerted that the seller was using counterfeit software and I requested a refund. On XX/XX/XXXX they issued a full refund. It was just hours apart that these transactions happened. According to PayPals help info when this type of charge/refund happens close together they try to cancel them out so it doesn't even happen. Even though PayPal could see that a refund was issued they showed the charge as pending on the XXXX, nothing in my bank on the XXXX, ( I assumed they were cancelling out the whole thing ) yet, on the XXXX they withdrew the money from my account. It is now 5 days since the refund was issued and it is not back in my bank account. My phone says that the refund is completed this morning yet there is no refund in my bank! Nothing pending. On PayPal it says it's completed. They tried to say that they paid for it with their money. Here is what they said - '' But if you see, the payment you sent was funded by your bank XXXX, it takes 3-5 business days for bank ACH transactions to reach us, so PayPal provided you with an Instant Payment option, which means PayPal paid your recipient instantly so they got paid right away, and then we are waiting for the funds from your bank. But while we were waiting, you have got the refund from XXXX. So the refund is now in pending status. Once we get the funds from your bank for the initial payment, then the refund which is now in pending status will automatically gets credited back to your bank. As you said the funds were already cleared from your bank, I request you to allow it some time and you will sure get the funds sooner. I appreciate your understanding and patience. Thank you. '' I believe this is confusing to any consumer as they are saying that I chose instant payment option. I just paid an invoice that was sent to me. The payment showed in my bank almost immediately as pending, why is PayPal using their money when the transaction is coming out of my bank? PayPal is holding my money and using it for days without refunding me properly. It has hindered my ability to use these funds to purchase the correct software for my business. And I believe they are purposely holding it back now because I have complained to them. I have used PayPal in the past and I have received refunds much quicker for small amounts. It seems to me that they are holding larger amounts as long as they can. I believe you should investigate how PayPal is operating with refunds etc... Not just for this complaint, but for all the people who use this service.
Company Response:
State: GA
Zip: 30161
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have previously filed complained complained against the company regarding accounts that were deactivated and Response came back from PayPal saying the reason for closure my account was accessing via VPN ( a behavior unacceptable by the company ). I would like to note that my my usage of VPN is not for the purpose of anonymity but for the rather due to my access from foreign countries as I travel a lot and I was advised actually by member PayPal support to use VPN when accessing the account which seems to work fine for more than two years ) and yet it is claimed to be suspicious activity and reason behind account closure, I can't seem to wrap my head around this! I have reason to suggest the actual cause for account closure to be ( retaliation ). Days prior to this incident, I received a notice of a dispute by a buyer of my services and upon opening the dispute I noticed the buyer name to match my own name for a transaction between my own personal and business accounts, I was told that I have filed a dispute against myself and money was later removed from receiving account and not credited into the sending account, clearly suspicious action and suggestive of XXXX XXXX. I XXXX About the incident and expressed mistrust in the PayPal dispute system/process and questioned legitimacy of previous disputes I had gone through and that involved thousands of dollars I lost. My account got restricted and later permanently closed following this XXXX so I feel strongly that the actual reason behind closure was retaliation against my action and not because of XXXX because I have used XXXX for more than 2 years without issues in the past
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Called on XX/XX/2022 at XXXX from XXXX XXXX XXXX. Text stated that it was the PayPal Fraud Department and that my XXXX XXXX has been deactivated due to the fraudulent activity on your account please call us back asap at XXXX XXXX. I called the card and they stated that there were no unauthorized charges on my account. This was a scam call. I was directed by PayPal to your website.
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I'm formally a PayPal account user who's account was permanently limited back in XXXX of 2022. I received an email in XXXX of 2022 informing me my funds are now eligible for withdrawal, however upon trying to add my current bank account to PayPal, I am denied with the following error message. " This account needs a little help to link it. Contact us and we can help with that, or you can link a different account. '' I attached a screenshot for reference. I have tried alternatives and I have tried contacted PayPal support through the " contact us '' page on paypal.com regarding this matter with no resolution. I am now contacting this outlet directly for assistance regarding this issue, urgent attention is requested. Thank you in advance for your time and professional service with handling this concern.
Company Response:
State: OH
Zip: 439XX
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My pay pal account got closed indefinitely yet I uploaded all the required verification documents. I feel discriminated by pay pal because they have closed my account without informing me the reason. I uploaded ID and Proof of address documents and yet pay pal have not responded to me. I just noticed my account has been permanently limited when i logged in to my account and tried to contact them, however it shows in the resolution center that my account has been permanently limited and that I cant use pay pal anymore. My pay pal mail is XXXX under the Reference ID : XXXX
Company Response:
State: IL
Zip: 612XX
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: At XXXX on XX/XX/2022 I received a payment from a customer in the amount of {$3600.00} with the remaining account in my PayPal balance of {$3400.00} Immediately following the deposit, my account was placed on temporary limitations by PayPal XXXX not allowing me to transfer, refund, or request any money using my PayPal account ( but I could still receive funds ). I filled out the requested form, and submitted it back to them within minutes. Then, I called PayPals customer service center where I was directed to a lady who helped me fill in the blanks on the details of my company. She then said there was nothing further she could do, and that she would submit my information to the back room for review. I was told this process could take up to 3-5 days to complete. At XXXX on XX/XX/2022 I received another notification from PayPal : After a review, we decided to permanently limit your account as we found potential risk associated with it. You'll not be able to conduct any further business using PayPal. Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. You'll also be charged a High Volume Dispute fee based on your activity for all existing and future cases you receive. Any bank or credit card information that's linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you can't send or receive money. If you have funds in your PayPal balance, we'll hold it for up to 180 days. After that period, we'll email you with information on how to access your funds. I called the PayPal customer service center again on XX/XX/2022 at XXXX and spoke to XXXX in the Limitations department for a duration of 53 minutes. I asked what happened because this surely must be some sort of mistake, as Ive always had an active account with PayPal for years, and this particular account had been in use for about 2 years and is tied to my business account. He then read off the same email that was sent to me ( as shown above ), and said there was no other information he could give me when asked what the violation was against my account. I then asked to speak to someone who could possibly explain better, and he said yes then put me on hold. A few minutes later, someone answered then hung the phone up. I placed another call to the customer service center at XXXX on XX/XX/2022 where I was put on the phone with an employee in the Account Limitations Dept. I explained the situation, and asked her if she could possibly give me answers. She said, the information is proprietary. And we can tell you but we wont. I explained that there must be some sort of mistake, and I reviewed the PayPal guidelines, and my account shows no indication of any violation as stated per their terms. She said that she couldnt give me any more information, and they will not be doing business with me. I then asked if there was a way to appeal this decision or possibly dispute the case, and I was told there was not. I had no options ; they werent willing to even look back and see if a mistake had possibly been made. The decision was final and my account, money, and personal information ( including my business tax ID ) is now theres for the taking.
Company Response:
State: LA
Zip: 71360
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Opened Venmo account XX/XX/XXXX. My brother transferred {$1100.00} into said account. On Monday XX/XX/XXXX my bank account was verified, hours later my account was frozen for failure to abide by terms and agreements, when I call customer service they have no answers.. on XX/XX/XXXX I got an email requesting my bank statement, it has been 21 days now and I havent gotten my money yet. I am stressed financially and was borrowing this money to begin with.. now I feel I have put precious information out on the web because of this app
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A