Date Received: 2022-08-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Just today, XXXX XXXX, I got an email that I can no longer use their services and I can't withdraw my funds and need to wait XXXX XXXX for me to access my money. They reasoned out that I violated their policy where in fact I did not do any transactions for few days, so what is my violation? I did not do anything in past days and they will tell me that I violated their policy? The sad thing is they go ahead and cut you off immediately without giving any warning or clear reason. It is in any law that holding any assets or funds without proper reason and explanation to the user is absolutely illegal. Well I'm not asking to restore my account, just let me withdraw all the money from my account and we go in separate ways. But if you are generous enough I would be glad if you can restore my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account while I was trying to link a new bank account to it. I can not transfer money out of Venmo, or use Venmo to send money as a result. I reached out to Venmo support FOUR times, two times through online chat, one time through phone call, one time through email, but their incompetent customer service never resolved the problem. Each time, they would promise to get it resolved or " escalated '' within 24-48 hours, but I never heard back from them. I was also asked to submit the sensitive ID and bank statement materials, which I did, but they never replied. I grew increasingly frustrated with Venmo. I need to get my money out of the Venmo account.
Company Response:
State: IL
Zip: 61801
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was notified by email that I was charged {$750.00} for an XXXX XXXX XXXX and charged to my Pay Pal account! I called Pay Pal and they told me that I had cancelled my Pay Pal account on XX/XX/XXXX in 2021!! They gave me a transaction number, and order number! They also gave me this telephone number to XXXX in XXXX XXXX XXXX CA!!
Company Response:
State: MI
Zip: 48603
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal is blocking my money from my access. Every time I try to add the bank account, PayPal denies linking my XXXX Savings account in order to use my money for themselves. This is what they intend to do and do not allow me to move my money out of PayPal. I had a direct deposit coming to PayPal and was prohibited to move my money to the Bank of my choice, which is XXXX now. The XXXX XXXX on the PayPal account is not allowed to accept the case for resolution. I tried many times to add XXXX Savings routing number and account number and PayPal just resisted to comply with my demand. I am doing the same thing on a XXXX Savings account trying to connect the PayPal account with routing number and account number and every time it states that it has failed making me look stupid or making a mistake which I did not do. Paypal is trying to make it look like they care about my money by denying the linking and transfers, but this is not true. There is a lot of fraud going on by removing the records of communications and not allowing the records for resolution.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Other service problem
Subissue:
Consumer Complaint: I opened a Venmo account to pay someone for yard work. I linked and verified my bank account but received an error message every time I tried to make the payment. I made numerous calls to Venmo over several days to get the problem resolved. The customer service representatives told me repeatedly that I should keep trying and it would work. It never did. And then they froze my account. I called again and was told that a frozen account requires an account specialist and that one would get back to me in 5-7 days. Then they sent me an email request, saying that they needed me to upload a government issued photo ID. I refused. I tried to close the account XX/XX/XXXX and received a message, stating that I needed assistance to close my account. I called again and requested that my bank information be deleted and the account be closed. I was told that I would need to have an account specialist close it, since my account is frozen, which would take 5-7 days. I told the rep that I would be filing a complaint with the XXXX if this wasnt resolved that day. She said she couldnt help me and suggested I reply to the email that had the photo ID request and say that I want the account closed. I did but there was no response. This is a terrible way to conduct a business and I think the request for photo ID is shady. Ive used XXXX and PayPal and neither require photo ID. I submitted a complaint to the XXXX on XX/XX/XXXX and they contacted the company. Venmo has not responded. Ive requested numerous times via email and phone to close the account. Instead of doing so, they just keep responding to my initial request to unfreeze the account. Recently, when Ive tried to contact them, after verifying my account by my phone number, they disconnect me after a lengthy hold time. Although I've requested several times that they close my account, since they've frozen it and won't let me close it myself, they won't. Now, in addition to the request for a copy of my drivers license, they want a copy of my bank statement. I will not be providing either, as I don't want to use Venmo, I just want the account closed. Here is the message I received last night ( XX/XX/XXXX ) from Venmo : Thank you for contacting us. Your account has been frozen because we need to verify that you are the owner of this account. To help us with this verification, please use our Document Upload Form, linked below, to send in the following : A picture ( not a photocopy ) of your unexpired US government-issued photo ID that shows your legal name ( we can accept your driver 's license, state ID card, passport, or green card ) A recent monthly statement for the Bank ending with XXXX. You can find our Document Upload Form here : ( link deleted ) ( If you have trouble following this link, try copying it and pasting it into your browser. ) We need to see your ID in full, but feel free to cover any sensitive information on your other documents before you send them to us. We only need to see the last four digits of the account number, the date, and your full name. If you do not have a statement for your debit card, the bank statement is plenty. Simply leave the last 4 digits of your debit card number visible in the transaction section of the statement. For your privacy and security, please do not reply back to this email with your documents. Once you submit your information through the above link, we will review your case and reply with more information regarding your account. We appreciate your cooperation and look forward to hearing back from you. Regards, XXXX XXXX XXXX Venmo
Company Response:
State: WA
Zip: 98367
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo customer service is failing to timely resolve my request to unfreeze my account and unfreeze {$1400.00} that was in my Venmo account. The {$1400.00} was attempted to be transferred out fraudulently but the account is frozen. Venmo continues to have multiple people contact me and offer the same solution of resetting my pw, but this isnt unlocking my account or access to my funds. This has been going on since XX/XX/XXXX.
Company Response:
State: CO
Zip: 80538
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got an e-mail from Paypal that there was in invoice for a payment, but it is fraudulent. This remains as pending and Paypal will not remove it. I have not authorized payment and have not been charged but the invoice can not be removed. Now I want to close my Paypal account and Paypal says I can not with pending payment still there. There customer service is completely useless. The {$400.00} and {$600.00} pending invoices are fraudulent. Paypal allows fraudulent invoice to remain and if you accidentally authorize payment you have no recourse.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, So my venmo account got frozen and then they un froze it for only 1 or 2 days, I sent a XXXX dollar payment to my sister, and then they approved a bunch of disputes I started as soon as they got approved my account got frozen again and now im unable to access XXXX dollars which is a huge amount of money to me and i have a XXXX coming up and need this money to cover my bills while im out of work for 2 months, they said they closed it due to a dispute i had against me and my account when i made them aware i was not the one that accepted that money in the first place so they went and deactivated my account and said in an email i might not even get my money back, is it my fault someone decided they wanted their money back because they needed cash in their pockets as they probably spent their rent money on something else and needed to make up for it, venmo approved a number of disputes before this and said nothing to me even though i chatted with them and emailed them saying dont appove them these people are obviously scamming me, example one guy sent 3 payments and wants to dispute all 3 saying he didn't mean to send them, ok how do you not mean to send 3 payments and of course venmo took that money right out of my account, with all their approved disputes im out over XXXX dollars at the moment and yes these are all friends who did this and in venmo terms and service it says for friends and families only so i stuck with the terms of services i believe im being treated unfairly in this situation and would like my XXXX dollars to be released immediately so i can move on from this situation and be able to pay my bills while im out of work., Thank you sincerely, XXXX XXXX XXXX XXXX XXXX
Company Response:
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Signed up for a business account the account was not approved but went under review then they approved my account with limits which was fine I used my account accepted a payment for a job I did and everything was fine. Then I received a bigger payment for XXXX that I worked all week for a job and they put my money on hold and froze my account which is totally unacceptable my account should of never been approved int he first place if they weren't going to offer me to use PayPal for business services so at bare minimum I want that money refunded to my customer or let me withdrawal my money and close my account I won't ever use your service again
Company Response:
State: NE
Zip: 68123
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: The unauthorized transaction happened on XX/XX/23 from my account that was attached to Paypal for a total of {$1200.00}. A {$500.00} transaction, another {$500.00} transaction, and a {$200.00} transaction. I notified Paypal of fraud right away, and filed a claim through them. Within 24hrs the claim was supposedly denied, but I was not contacted about it. I knew that refunds take time, so I gave it some time, and I kept noticing that Paypal kept trying to pull {$700.00} from my account. I think the initial transfer from the fraudulent person was denied for whatever reason, and now when Paypal tried to pull the money it would not go through because I froze my account. Unfortunately, with my being busy with work I did not have time to get someone on the phone, and when my wife called they would not speak to her. After a week long work trip I got home and called to figure out what was going on. They told me that the {$700.00} was sent to the fraudulent person because they viewed my claim and denied it stating there was no evidence of fraudulent activity. I don't understand what lack of evidence they are talking about. If asked I have loads of evidence that I did not authorize these transactions. I have read up what to do about this situation, and it sickens me to see that Paypal has allowed this same exact situation to happen to multiple people. A fraudulent transaction happens, and when a claim is made it is denied within 24hrs. I asked to speak to someone higher up, and when transferred the call was disconnected on their end. It has been an absolute nightmare working with Paypal, and I just want my money back!
Company Response:
State: SC
Zip: 297XX
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A