Date Received: 2022-08-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 I have sold an item " XXXX XXXX '' to one of PayPal members online. Then my PayPal account get temp. limited for identity verification purposes. I was required to provide Government issued ID card and more information about the item shipped. PayPal has permanently banned me from their services because I provided Department of Defense ID as I misunderstood " Government Issued ''. I did call PayPal costumer service for resolution on XXXX XX/XX/2022 and the representative has found my state ID card already on file and escalated to the review department. Agent has assured me that limitation should get resolved after review but no, a day later I got hit with 2 limitations relating to my " business activity ''. Apparently, they didn't like that I have issued to many refunds in a short amount of time. I did call again another day because two limitations were quiet identical to one another and one of them didn't have the title pertaining to the limitation problem. The agent did confirm that I only need to complete the one that stated limitation reason and my account should be resolved in upcoming days. Except it didn't. One limitation was gone but not the one without pertaining reason and upon completion, within couple hours my account got forever hammered for " Potential Risk ''. I have made my final call on XXXX XX/XX/2022 and have been told that the escalation has been already made and the final decision was declared. They won't escalate it any further for reviews. The item sold on XXXX XX/XX/2022 was shipped the same day with tracking number provided to the costumer and informed about signature. He did confirm that package was received on Wednesday XXXX XXXX XXXX. Now, I am having hard time understanding " Potential Risk ''. After all, an agent didn't have exact cause/statement for why my account got permanently limited. Lets assume it was due to many refunds in last month. Four to be exact. Every one of them happened from reconsideration under buyers demand and shortly after payment. I always did my due diligence to refund the buyer in the timely matter without PayPal 's intervention. I have never received a fraudulent complaint or sold something broken, not as described items. Never had claims against me pertaining to items I sell. I've been using PayPal services for almost 2 years on same basis : transactions are countless at this point. Selling, buying, trading items online using PayPal with means of protection for both parties. Everyone who is selling and buying off XXXX uses PayPal XXXX & XXXX right? I am a trusted seller on XXXX and everyone is happy doing business with me. Everyone but not PayPal. Why? I sell and acquire items for hobby and never intended to make profits in the long term. Now, I currently have XXXX XXXX XXXX XXXX XXXX XXXX stuck in my account. Agent have gave me an option to wait for half a year to have hand on these funds. I also have a buyer who bought my " XXXX XXXX '' on XXXX XX/XX/2022 off XXXX with XXXX & XXXX option who I have had issued another full refund and canceled shipping due to me not being able to have access to his funds. We are working it out outside of PayPal on the item he desired to purchase. From what been said above : I can provide conversation details, dialogs, payments, shipping information for the last year of purchases and sales while I was operating through PayPal upon your request. I can provide in death details about every transaction upon request. Standing by for further instructions.
Company Response:
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: On XX/XX/XXXX, I recieved money as a friends and family payment with PayPal. On XX/XX/XXXX, I was notified by email that the person who sent me the {$2000.00}, reported it as fraud to their bank so in turn PayPal took the money back from my PayPal, which put me in the negative as I had already transferred the money to my personal banking acct. I immediately contacted the person who sent the money and they called their bank to let them know it was a valid charge after all. They just lost their husband, who used the card and she didn't know it was approved by him since she took over his finances. I also called PayPal to let them know of what occurred and they said not to worry that my account was notated and that it could take up to 75 days to get sorted out but it was fine to keep my account in the negative as they do not report to collections and/or the credit bureau XXXX I assured them if it was going to be an issue, I would send the money back from my bank acct to PayPal until it was sorted out, was told again no need to worry. On XX/XX/XXXX, I got an email from PayPal stating they sent my account to XXXX XXXXXXXX for my debt and I would need to contact them moving forward. I immediately contacted XXXX through the PayPal phone number and told them what happened and asked why I was told this would not happen, I also told them that I sent the {$2000.00} back from my bank acct to PayPal and there was no debt owed to their company. Exactly that evening while I was asleep, I myself was then hacked with my PayPal account. They used my PayPal to make purchases of XXXX XXXX to XXXX. The following day they also bought dog food with XXXX and sent dog food to XXXX different people all over the US. When I notified PayPal, they did absolutely nothing to help me and said that because they were apart of my recurring transactions that I allowed these purchases and made them myself. I did not. I am now out {$2000.00} for PayPal, which has now been held from XXXXnow, and XXXX confirmed they gave PayPal their money back but they won't put it into my acct yet. I am out over {$700.00} in other fees and purchases. Which then I had to get new credit cards, bank cards, and freeze my credit. I had to transfer money around to make sure no more came out of accts, which resulted in fees galore. My XXXX XXXX was my XXXX which was used on my PayPal, they froze that due to strange activity. I am a single mother and have had so many issues since this, I want to know if PayPal and XXXX have a hacker among themselves, if they are allowed to not tell you prior to sending you to collections that you will be if the debt is not paid by a date, how any of this is even legal and who looks into this XXXX as they have XXXX complaints with the XXXX alone for fraud and lies. How can PayPal allow this to happen to me when they have so much power and then when I reported the fraud NOT ONE person there helped me. They didn't tell me I could add an additional protection onto my acct and have a 2 step authentication with my phone number. They need more training if they have access to people 's bank accounts! I will NOT stop until something is done to PayPal so they are mandated to protect future people and banks and their accts. Find who the hacker us within PLEASE!
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a XXXX XXXXXXXX on XXXX I received payment from buyer on Venmo.Venmo froze my account XXXX in it stating that the had fraudulent transactions after I sent all information from XXXX showing were I sold XXXX so I am out of my XXXX and out of my payment for the XXXX because Venmo continue to hold this has been Since XXXX Venmo are scamming people over XXXX account are on hold they need to be shut down
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: They locked my account months ago I have done all necessary steps to gain access and it still will not allow me to access my money in my account Venmo has locked my account and will not help me get my funds out
Company Response:
State: IL
Zip: 616XX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I attempted to make a payment to my roommate for {$450.00} drawing from my savings account ( XXXX XXXX XXXX XXXX ), my roommate received the funds ( {$450.00} ) to his Paypal account, but on XX/XX/2022 he notified me that the funds had been removed back from his account. After contacting Paypal to see why the funds were withdrawn from his account I was notified that they were unable to retrieve the funds from my bank, and that later my bank had filed a dispute and the funds had been returned. I never filed a dispute with my bank so I contacted them, ( XXXX XXXX ) and they had no records of the transaction whatsoever involving my account or request for funds from Paypal involving my account. My bank advised me to check with Paypal to ensure the proper account number and/or routing numbers were used. I contacted Paypal again multiple times trying to verify the full account number and routing numbers so I could try to find where the funds were sent, on multiple occasions I was transferred to various departments to try and trace where the funds wound up, and told that I would receive contact with the information within 24 hours, but never received the requested information on any occasion. I have now received a letter from a collection agency for the funds even Paypal has failed to provide the requested information of where the funds were sent or verification of the full account/routing numbers.
Company Response:
State: WI
Zip: 546XX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Every other Tuesday I get my paycheck deposited into my bank account at PayPal. This Tuesday my check in the amount of {$1200.00} was not showing up. I called PayPal and they said they needed to submit a support ticket to their engineers because they were having problems with direct deposit. I asked how long it would take and they said that there is no timeline. I've already incurred a {$70.00} late charge and returned payment fee from another company for a credit card payment that didn't go through. PayPal 's mishandling of my paycheck has cost me personally and will continue to cost me if not resolved promptly. My rent is due and I need finances to commute to work. PayPal isn't being helpful at all and acts like this isn't a big deal. I feel there is no true escalation to resolve the problem, just pacification.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I received a notice in my PayPal business account that my account is closed after roughly 17 years of having an account. Ive replied with numerous documents and to my knowledge have not breached their user agreement. My funds of {$11000.00} are locked in paypal and are causing great duress of me financially and emotionally. My account email is : XXXX XXXX
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Case No.1 Date : XXXX Amount : {$130.00} ( USD ) Actions : Money Transfer made by PayPal XXXX through XXXX XXXX to send a Payment for Goods advertised by Small Business Website. To : XXXX XXXX and XXXX XXXX E-Mail : XXXX Case No.2 Date : XXXX Amount : {$130.00} ( USD ) Actions : Money Transfer made by PayPal XXXX through XXXX XXXXs to send a Payment for Goods advertised by Small Business Website. To : XXXX XXXX and XXXX XXXX E-Mail : XXXX XXXX
Company Response:
State: NY
Zip: 10003
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was shopping for XXXX XXXX online and I clicked on what I thought was their website. It was a fake, phony website set up to look exactly like their site. This is the site XXXX XXXX XXXX It had all the same shoes and they appeared to be on sale. I was going to buy 2 pairs for myself and 1 for my Dad. I went to check out and it sent me to PayPal. Upon reflection, I thought that was strange and it was the only way to pay. I submitted payment and then I realized it was a scam as the payee was a foreign name, XXXX XXXX, and the website did not reflect any payment confirmation it only stayed the same. The PayPal transaction ID # is XXXX. I tried to recoup the funds immediately from PayPal but they wouldn't allow me to cancel the transaction or recoup my money as they said it was a private payee not a company. Is there anything you can do to help me recoup my money? It was {$200.00}
Company Response:
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I reached out to Venmo on XX/XX/XXXX to dispute a charge. My account was frozen and has been since then. I received my disputed funds back to the account on XX/XX/XXXX, which is the same day that instructions were messaged to me about unfreezing my account. On XX/XX/XXXX, I uploaded the necessary documents and completed the requested password change. Since then, my account has been frozen despite me reaching out on three occasions to unfreeze the account. I am simply told that the specialist is behind, and today XX/XX/XXXX, I was actually told that it would be up to 10 days for the specialist to unfreeze my account. This is unacceptable, as Venmo ought to have enough staff to fulfill their statement of a turnaround of 2-3 business days. Today I was told that a note was put on my account to try and expedite the unfreezing process, but I was told that if I do not receive a notice about my account being unfrozen by XX/XX/XXXX, then to reach out to Venmo again. I don't think this is appropriate, as it is day 9 of the 10 day turnaround, and there is still no guarantee my account will be unfrozen by then.
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A