Date Received: 2022-08-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a purchase on XX/XX/2022 totaling {$940.00}. The purchase was for 4 pairs of shoes for my family. I opened a dispute on XX/XX/2022 with PayPal as I had not received my purchased goods and the company I ordered from went insolvent. Under PayPal 's buyer protection policy, they state that I, the buyer, am entitled to a full refund should the order never arrive. I went without any updates from paypal until they finally responded 3 months later on XX/XX/2022 saying that my case was closed and I had lost due to the fact that they didn't cover " items intended for resale ''. They abruptly denied my claim with absolutely zero evidence as I am a normal consumer trying to purchase shoes for my family. Paypal is defrauding consumers claiming they will cover buyers if there are issues with their purchases, but clearly they do not stand by their own policies.
Company Response:
State: VA
Zip: 22033
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sent {$1500.00} to my brothers business Venmo for him to cut my dying trees down/landscaping. Venmo suspected fraud and froze his account and my ability to use that banking information. They verified me, they verified him but still said they could hold the funds for 180 days. They will not tell us why, we tried to request a reversal/refund and they wouldn't allow it, they refused to let us speak to a supervisor. He has no money for materials now and I am out of a service and the trees are dead and could hurt my family. I attempted as well as my brother to resolve it and we just keep getting ignored/hung up on/told there is nothing they can do. I didn't get my service, he didn't get theo ey I sent him, he's being blocked from using it and even reversing/refund it. They will not say why this is happening and they won't even let us process a dispute. When we ask for a supervisor we are disconnected or told there isn't XXXX. This is infuriating. Not only is he out of {$1500.00} which is all the money he had, but I am out of {$1500.00} because I paid it to him and My service isn't completed which is extremely dangerous as the tree could fall on my home with my children in it or on my neighbors home. Venmo says there's nothing they can do and " we agreed " in the terms and agreements that they can keep it up to 180. This is unacceptable. They are doing this to so many ppl. Venmo is scamming many people, it's all over XXXX and XXXX and public sites. Please look into this ASAP. Thank you Hold money 180 day
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello I have a PayPal account with XXXX dollars on there and they wont let me transfer the funds off claim there was limit placed on my account permanently saying somebody else tried to access my account but never did my email XXXX they opened a case on the XXXX never told me any updated until I called them and they claim they sent a email I just want my funds off this account and nothing to do with them anymore PayPal is the company
Company Response:
State: TX
Zip: 75126
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Im a trader of Bitcoin on the platform XXXX. I opened a Venmo account to receive payments. Shortly after I received an email after attempting a transfer to my bank of the funds received stating that my account was frozen. I immediately provided my Drivers License and the documents of the sell. I was told that my account could be permanently disabled and the funds reversed. I purchased the Bitcoin 's to sell for profit out of my weekly pay. I'm a single parent and the funds that are frozen are literally all I have. I'm begging for assistance. I've attached the documents of every sale that was sent through Venmo. I'm a hard-worker and would never do anything to cause myself more financial harm. Please if there's anything you can do to assist me, I would greatly appreciate it.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Account frozen XX/XX/XXXX - no reason given I reached out multiple times to resolve this, since last year - Venmo refused to provide additional information or to resolve the complaint, and even said they would not even try to resolve it - in one email they explicitly refused to tell me anything about the closure XX/XX/XXXX - email from Venmo saying it was frozen XX/XX/XXXX - email from me enquiring about the freeze XX/XX/XXXX - autoresponse XX/XX/XXXX - email from Venmo noting it was forwarded to another team XX/XX/XXXX - email from me following up, as Venmo never responded after the last email XX/XX/XXXX - autoresponse XX/XX/XXXX - email from Venmo where they refused to give any information about my account with my funds in it : " Your account is currently frozen. Unfortunately, there are no further changes that we can make to your account. Additionally, there is no further information or detail I can provide about why your account is frozen. '' XX/XX/XXXX - email from me asking how I can resolve XX/XX/XXXX - email from Venmo repeating the same response, with the additional line " Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email. '' XX/XX/XXXX - email from me reaching out to resolve XX/XX/XXXX - autoresponse XX/XX/XXXX - email from Venmo forwarding to another team XX/XX/XXXX - email from me following up XX/XX/XXXX - autoresponse
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Today, XX/XX/22 I Followed a link my husband sent to XXXX website for a sale of {$25.00} shoes. The website looked correct for the shoe company. Check said to XXXX so I ordered XXXX pairs and was charged {$90.00}. I paid through PayPal but when transfer was complete i saw that the money did not go to XXXX but to an individual person. I sent scam request to PayPal. I believe this is a scam, possibly through a social media site
Company Response:
State: LA
Zip: 70791
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal froze my funds and would not allow me to withdrawal them. I was told I would be able to withdrawal them after XXXX days. I was still not able to access them after the XXXX day. I called again and was told I could transfer them after XXXX hours, but I am still unable to access my funds. The balance is {$100.00}. I have called multiple times in an effort to resolve this. PayPal representatives will not provide the reason for freezing the funds.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo has frozen my account, I have {$340.00} dollars in there, I filed several complaints with them and even chatted online, they say they are super busy and looking into it. This has all started on XXXXthey keep giving me the run around and dont even say why it is frozen. Please help!
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I tried to send my sister {$160.00} dollars on XX/XX/2022 using Paypal. ( Paypal transaction ID : XXXX ). The app was offered through XXXX messenger. The money was taken out of my XXXX XXXX XXXX checking account. But, my sister never received the money. I started a formal complain with paypal to recover my money. ( Paypal case ID : XXXX ), on XX/XX/2022. They denied doing anything wrong. Refused to show what bank / account my money was deposited on. As of today,. they have closed the case and even erased all details information.
Company Response:
State: CA
Zip: 91732
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Other service problem
Subissue:
Consumer Complaint: Company : VENMO My account was locked in XXXX ( ish ) time frame due to trying log in 3x ( due to could not remember password ). I reported the problem on Venmo website ( XX/XX/2022 ) and per their immediate response ( thru email ), they assigned this case to their special account specialist and there would be someone to contact me via email within 3 weeks On XX/XX/2022, I received email from XXXX XXXX ( support venmo ) that they asked me to post my US ID and a picture of myself holding the ID to their secure link. On XX/XX/XXXX, I responded back via email that I'm concerning the safety of posting my pictures on their web link ( even though per claim it's secured ). The concern was due to I have never been asked to do that by other security banks, phone, ect... to verify my identity. Within that email, I've requested for a phone call ( which I supply my phone # on that email ). On XX/XX/XXXX, I received response from XXXX which say understanding of my concerns but they have not provided other secure way to verify my ID. They stick to post my ID to their web link. On XX/XX/XXXX ( due to my unavailable schedule to check email, that's why I didn't check email often ), I called their customer service and start complain but this phone call could not connect to Account specialist ( based on their input, Account specialist won't have a direct phone call with customer but only via email ). After the phone call, I responded to XXXXXXXX XXXX email ( from XX/XX/XXXX ). I was very upset as nothing being done. In that email, I even propose to do video phone call to show my ID online face to face. On the same date ( after my phone call ) at XXXX PDT, I also received email from XXXX XXXX said that there was a one-time code sent to " ... someone else email '. This had prompt my response to why they send the code to someone else email. On XX/XX/XXXX at XXXX XXXX, I received email from XXXX which stating their concern about privacy and security but then again keep asking me to post my ID to their web. I responded back that what they said about their security is just their saying. There is no proof about that. I've requested again to do either video phone or I can go to their local office which I saw on their web page to do face to face for verification ( I asked for the correct local address ). There is no response since then. I'm very concern about their lack of privacy and security and the way they handle business.
Company Response:
State: CA
Zip: 90703
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A