Date Received: 2022-08-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I bought cryptocurrency through venmo they let me buy the cryptocurrency sell the cryptocurrency but now they won't let me access the funds
Company Response:
State: UT
Zip: 84120
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XXXX, 2022, I sold a watch to someone using Paypal. That person received the watch and acknowledged receipt within Paypal 's communication tool and gave positive feedback on XXXX, where the sale was initiated. However nearly a month later, they filed a chargeback claim and would not communicate further. I explained the situation to Paypal and, over the course of a month, found 4 other people that had the exact same thing happen when they shipped watches to the same address in XXXX, Florida. I provided extensive communication with the buyer, the additional Paypal users with contact information. Paypal claimed that since I had accepted money through " Friends & Family '' rather than sale that they were not responsible and that I would be required to pay the {$5000.00} back to Paypal, even though they charged a sales fee. While I now understand that Paypal 's terms of service exclude responsibility for non-sale transactions, their app, which they force to you use if you've downloaded it, does NOT make a distinction between the two payment types and therefore I was not aware that the purchase had been made in an unprotected manner. Paypal has since closed my account, without warning ( so my extensive exchanges with them are not accessible ) and has ceased communication. I received a collections letter in the mail the week of XX/XX/XXXX. I have documentation from at least 3 other people where this same thing happened to them. I am aware of a 4th. I can provide this information as well as the contact information from the person that " bought '' the watch. Additionally, I reached out to my local police department, who claimed that this was not in their jurisdiction because the theft was online and to the XXXX, Florida police/sheriff who also stated that it was not in their jurisdiction because the injured part ( me ) was not in XXXX. My insurance policy does not cover this either. I did file an Internet Crime Complaint Center ( IC3 ) complaint in the spring of 2022 and can provided this documentation. I have attached four files : XXXX proof of delivery XXXX confirmation of receipt by buyer Example of a sale that has " Seller protection '' listed merely as " Monday Received. '' The watch sale that lists same " Money Received '' as transaction type.
Company Response:
State: CA
Zip: 94559
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX 2022 I looked up a phone number for a XXXX issue, and called the number from this website XXXX XXXX XXXX XXXX No one answered, I received a text a minute later stating it was a XXXX rep named " XXXX XXXX XXXX ID XXXX ( XXXX ) XXXX, and to answer my phone. I explained I had an issue with funds, {$370.00} sent from my mother sent to my phone number connected with my XXXX XXXX account XXXX but used my XXXXXXXX XXXX account number. The rep explained he would fix this issue by merging the two accounts through some bot transactions that would be voided after the accounts were merged. He said to download the XXXX app and I followed the procedures transferring funds from other banks accounts we owned into & from my XXXX including : XXXX : Transfers from XXXX XXXX = {$1200.00}. Transfer to my XXXX XXXX Account {$580.00}, a XXXX XXXX {$380.00}, ( 2 ) XXXX transactions to-XXXX XXXX {$1100.00} XXXX The rep also spoke with a XXXX XXXX rep. on the line with me and told them to release my funds. I was told by XXXX XXXX all of these transactions would be voided and disappear from my accounts, he was working on his end to merge the accounts to elevate future issues. He was very patient and took his time unlike what they warn you about, said he would finish working on my case doing his part and would call me the next day to close out my help ticket. On XXXX/XXXX/22, {$370.00} was in my XXXX XXXX account. Although the other transactions were still there, it seemed as if the rep was doing his job.The rep called saying To close my case there had been a glitch because my venmo was tied into the accounts and not allowing the merge to finalize. I followed the reps instructions using the app again. The bot transfers '' on XXXX equal : XXXX XXXX XXXX {$380.00}, TransfersXXXX XXXX XXXX {$1700.00}, XXXX XXXX {$400.00}, XXXX XXXX, {$420.00} Venmo-XXXX XXXX XX/XX/XXXX XXXX He instructed me like any other tech support specialist would, not rushing but patient and willing to provide the best customer support to represent XXXX customers. I called at XXXX after checking my accounts and was told that he was in a meeting and would call me back. I began to get a bad feeling and saw my accounts emptied. I researched XXXX & Venmo scams. I called the same number multiple times and finally spoke with his " XXXX XXXX '' ; he wouldn't give me his last name or an employee ID number. After returning home I immediately called XXXX reporting everything and that I was following the instructions I thought worked for XXXX. I feared I had been scammed and wanted to dispute and stop all transactions.I called XXXX XXXX but didnt reach anyone. On XXXX/XXXX/22 I called XXXX XXXX XXXX/XXXX/22 first thing to make them aware but was informed that the bank account was closed.I also called XXXX XXXX, told them to stop the XXXX XXXX Venmo. I filed a police report with my local police station with XXXX XXXX XXXX XXXX XXXX unit XXXX ( XXXX ) XXXX of the incident XXXX. I also contacted XXXX XXXX, Venmo, & XXXX have lost {$3700.00} in online money transfers. I was denied by XXXX XXXX, ( 2 ) days after my call. I have called and spoken with the XXXX daily to aid in the investigation and was given a temporary credit for the {$1300.00} disputed with Venmo. They are now taking that money back, denying my claim. I received a call from the XXXX XXXX XXXX saying, Because I authorized the transactions, even though I thought it was a representative with XXXX, I wouldn't receive any funds. I needed to have the police deal with it because it was all my fault. So, even though I contacted my bank immediately to make them aware and to stop all transfers & funds from going out of my account 35 hours after the initial transactions, and less than 24 hours after the final transactions it didnt prevent anything. I spoke with XXXX trying to make some headway with XXXX and was told they dont have access to the XXXX XXXX contact XXXX XXXX XXXX tells me to contact my bank. Venmo said they would investigate my accounts and the police could request information but that was it. On both money transfer sights it asks you to request the funds back from the people you sent it to. Look at the photos! I can't, it won't allow me to even do that process. I thought I was getting technical support help with a money transfer option that is within my bank accounts with XXXX.
Company Response:
State: TX
Zip: 75771
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Other service problem
Subissue:
Consumer Complaint: I tried to use XXXX to transfer money to an acquaintance of mine who submitted a " Send money request '' through Paypal. Somehow when I tried to make a payment, the site has redirected me to XXXX, a Paypal 's affiliate. I never even created a XXXX account in first place. XXXX 's website showed that this transaction can not be completed. I contacted XXXX and they said that I violated their User Agreement and that I can appeal the decision. I sent an email to XXXX telling them that I would like to appeal this decision but without letting me know what happened and allowing me to explain the situation, they permanently closed my account because one of my recipients has violated their User Agreement. If this is their policy, then they need to make sure that if someone has violated their User Agreement, then senders need to be informed about that so they do not inadvertently violate the User Agreement. I feel like that I did not do anything wrong. If somebody violated their User Agreement, why does XXXX hold me accountable for something I was not aware of? It was not my choice to knowingly violate their User Agreement. I want a more detailed explanation from XXXX. Here is their email : Dear XXXX XXXX, Customers may not use XXXX service in violation of XXXX User Agreement or applicable laws, rules or regulations. It is a violation of XXXX User Agreement to use the service for any of the following activities, including but not limited to : sexually-oriented materials or services ; gambling activities ; or commercial transactions that involve tobacco, firearms, prescription drugs, or other controlled substances. Additionally, sending money to a recipient who has violated the User Agreement will affect your ability to use XXXX. Based on a thorough review of your transactions and/or your recipients transactions, we have decided to close your XXXX account XXXX Our complete User Agreement is available for review on our website. Thank you. XXXX Customer Compliance Team Thank you! Thank you.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hello - This is a complaint about PayPal who did follow the regulations associated with properly vetting a merchant. Thus, a fraudulent bad actor is using PayPal payment services/rails to accept credit card payments for a service that is NOT real. Merchant Name as registered with PayPal : XXXX XXXX XXXX XXXX Merchant Name as it appeared on my receipt : Forms Online Solutions Order Number : XXXX Date : XX/XX/2022 Service : Passport renewal online Situation : My passport expired earlier this year and I went online to renew it, but did not know that XXXX XXXX XXXX XXXX ( or Forms Online Solutions ) is not associated with the XXXX Department of State. I completed the online form with XXXX XXXX XXXX XXXX, who now has ALL of my personal information, including my passport number Request for CFPB : take the appropriate actions against PayPal, and stop this fraudulent merchant XXXX XXXX XXXX XXXX from doing business NOW PayPal : XXXX is the merchant transaction ID assigned by PayPal for XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: Venmo has my account locked. When I sent an email inquiring about this. I was sent back a response that it needs more attention from a different team and that they would get back to me in XXXX to XXXX working days. That's ridiculous. I was given absolutely no reason why it was locked, why I would have to wait so many days and why it was being transfered to a different team and from what team originally looked at it and to what team they were sending it to. Like no answers whatsoever and just wait a week and a half until we can tell you anything. I think something happened on their end and they do not want to disclose what it is.
Company Response:
State: CO
Zip: 80222
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Dear PayPal, I m here because and i wish get help for anybody who s can help me please. On XX/XX/2022, I contacted PayPal because for days I could not access my account. After a long conversation, the agent was able to locate the account and realized that it had been stolen. Even all the money had been withdrawn to a bank account that is not mine with terminal XXXX. In that same order, the PayPal Analyst opened a case with the following information : This account was stolen from unauthorized access since XX/XX/2022. The client 's account was hacked. the email address was added ( XXXX XXXX XXXX XXXX ) does not belong to the customer. On my end i tracked many different device was used ( os device and phone devices ) do not correspond to the client 's history, I saw multiple connection from VPN and I have tracked the IP and it does not correspond to the client 's history. Withdrawals made to the terminal bank account XXXX XXXX XXXX XXXX were not authorized by the client and this account does not belong to the client. All transaction has been reported with the case CASE XXXX and all transaction has been reported in the case too. CASE XXXX PLEASE REVIEW ALL TRANSACTION HAS BEEN UNAUTORIZED. XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$100.00} XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$2900.00} XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$2800.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1800.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1300.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1200.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1100.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1200.00} XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$1100.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1100.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1200.00} XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$1200.00} XX/XX/XXXX XXXX XXXX XXXX Bank - {$1200.00} XX/XX/XXXX BANK_ACCOUNT Transfer to Bank - {$1400.00} Get help to customer get a refund. So, all information was describe on the case, he told me many time VPN was used for login and other information was added too. After this problem my account was limited Reference ID : XXXX, I never had any dispute of my payment received, I never had any problem before, I always use PayPal in agree with all policy. XXXX Limitation ID : XXXX Case of unauthorized access and Transaction : CASE XXXX and Case XXXX
Company Response:
State: MA
Zip: 01844
Submitted Via: Web
Date Sent: 2022-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: HI, PAYPAL. WOULD YOU PLEASE ENABLE THE OPTION FOR WITHDRAW MY FUNDS BECOUSE I WAS WAITING FOR ALONG TIME. OR IF I CAN GET MY ACCOUNT BACK I WILL APRECIATE YOUR HELP. MY FIRST COMPLAINT WAS XXXX you said my money are going be avaliable XX/XX/XXXX MY ACCOUNT IS XXXX please help me, thanks
Company Response:
State: OH
Zip: 44514
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Created account long before phone # required. At some point Paypal suddenly required phone # to log in. NO alternate way to " verify '' account. Providing phone # requires acceptance of Paypal 's terms which include allowing them to market/harass at that number. These are unacceptable terms, therefore there is no way for me to log in. After multiple attempts closed account on XX/XX/XXXX. At that time was told there was no way to delete my information unless I logged in. Since I can't log in because I don't want Paypal to have any more of my information, this is a most brilliant Catch-22 doublespeak. Was told Paypal " might '' be able to delete data. Never received any further communication. Multiple emails sent to multiple addresses on XXXX, XXXX. No response. All personal information should be purged from Paypal databases.
Company Response:
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/2022 I received an email from Venmo stating someone had tried to reset my password. There was a link in the email to reset the password myself. Unbeknownst to me, my clicking the email triggered Venmo to freeze my account. Fast forward 23 days and my account is still frozen. I've provided ( according to Venmo customer service ) all necessary documentation requested. Is my account unlocked... nope. I have had NO ACCESS to my paycheck for 23 days!! They have held my money XXXX for 23 DAYS!! I have bills to pay, no food, no gas and no money. I have called and emailed to no avail! Please help. I get paid monthly and if this account isn't unlocked by next Thursday, I'll have no access to it either. Thank you for your time.
Company Response:
State: WY
Zip: 82601
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A