Date Received: 2022-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent XXXX to a fraud person on paypal on XX/XX/24
Company Response:
State: DC
Zip: 20010
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello : I have had a PayPal account for personal use for over 10 years. I just received a notification that for " Possible '' risky activity, they have permanently suspended my account, tried to " Close '' the account and they will not let me. When I finally was able to contact a representative, I was told that she could not see anything on her end, regarding my account, that could lead us to understand exactly what it was that triggered the suspension. Thus, she informed me that she would send the case upwards for appeal. I just received a notification that upon reviewing my account that their Permanent Suspension would stand, still without any specific reason given other than " POSSIBLE '' risky activity and as such per their Terms of Service they have the right to refuse service. The takeaways here are that ONE : There is no stated actual rationale for the suspension. TWO : That while I can still log in and view my account, I am blocked from engaging in any activity, such as buying or sending money, the only activity I have ever used this account! THREE : I have been informed, via the website, that I am unable to close this account, as such my confidential information is open to being " Hacked ''. I have done some research into this and it seems that for some reason, not stated, PayPal has been doing this to it's customers for some time and as far as I can tell it is happening more and more frequently. The goal here is to either have my account re-instated without prejudice, PayPay held accountable, or to have the ability to close this account ( again without prejudice ) so that I maybe able to reopen my account with new and updated credentials... PayPal is one of the very few ways to be able to purchase goods and services on-line and thus is very important to have available for use. Lastly, to be informed as to EXACTLY what it was or is that triggered the suspension to begin with!!! I was going to try and upload a screen print of the chat session I had with PayPal and it is no longer available for review!! Thank you for taking the time to review my issue. Sincerely XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: I have a credit card with Venmo. Venmo sent me two emails this morning saying that my primary phone number had been changed. I did not initiate that change so I called Venmo to understand what was happening. While I was on hold, my ex girlfriend contacted me to tell me that Venmo had contacted her to collect my debt. When I spoke to the representative at venmo, they told me that they believed she was my wife and could not explain to me how they had gotten her phone number. They also could not explain to me why I received emails saying that my number has been changed when I had not initiated any change. I believe these emails are fraudulent in nature and designed to get people to call In where they repeatedly pressure you into making a payment.
Company Response:
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: On about XX/XX/XXXX I established a Venmo account and included my local bank account number to transfer ( send to ) and receive funds from friends. I used the Venmo account XXXX times to send and receive funds. The last time I used the account was on XX/XX/XXXX. On that date I had requested {$490.00} from a friend for travel expenses. The Venmo app documents that my friend transferred the funds. I then transferred the funds to my local bank account. Subsequently, I checked my bank account and found that none of my transactions using the Venmo account were showing on my bank account. After further search on the Venmo app the account that was listed was an account titled " XXXX XXXX XXXX. '' That is, all of my transaction were being managed by a bank account that is not mine. I have never had a XXXX XXXX bank account. Thinking I might get some information re my problem, I called XXXX XXXX bank and gave them my social security number the the last XXXX digits of the account listed on my Venmo app, " XXXX '' Of course, XXXX XXXX could not help. I then called Venmo and lodged a complaint. In one business day I received an email from Venmo denying any resolution to my complaint/problem. The total loss to me, {$1900.00}, is not significant, but I still would like a refund or an adequate resolution. Curiously funds that I transferred to friends also never " hit '' my local bank account, but were also listed as coming from the XXXX XXXX account. Funds that should have transferred to me totaled {$2200.00} and funds coming from me totaled {$290.00}. This results, as above, a loss of {$1900.00}. Thanks for you kind attention to my complaint.
Company Response:
State: CO
Zip: 80209
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/2022 {$110.00} I answered a phone call from XXXX XXXX XXXX XXXX. They asked how was I going to pay a debt on a PayPal account. I told them I wasn't paying anything because it can't be my debt because I never had a PayPal account. I also received a letter from XXXX XXXX XXXX XXXX and returned it and checked not my debt. Also, in the returned letter I told them I have never had a PayPal account.
Company Response:
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, I contacted Venmo about an unsatisfactory e-mail I received from them. It was trying to alert me to my account having been accessed from an unknown device. That is not what really happened. I accessed my account using a device that I had used many times previously -- it should not have been unknown. I questioned the value of such an alert since obviously something was wrong on their end. At least three different customer service agents at Venmo misinterpreted my inquiry, thinking I was raising a security alert. I was not -- there was never any doubt that I was the one that accessed the account on my usual device. Now Venmo has frozen my account so that I can not even close it. To close it, they want me to send a picture of my government-issued ID and a picture of me holding the ID. This is because of their so-called security concerns. I do not trust them with this information nor do I think I should have to jump through hoops to fix a problem that they created through their own incompetence. I did finally talk to a Venmo agent on XX/XX/XXXX who read the issue documentation from the start and she apologized profusely for the errors in how it was handled. However, because the matter had already been forwarded to a specialized team, she could not intervene. Venmo may want to refer to the following case numbers -- XXXX, XXXX, XXXX and XXXX ( the last one being the original case number ). Unfortunately, it is not practical for me to provide copies of correspondence. All of my complaints are done online on their website and they are not in a form that I can retrieve like an e-mail. Their replies are by e-mail but are useless -- they never address any of the issues I have brought up. I am attaching a copy of the chat transcript where the one agent recognized how badly Venmo had screwed things up.
Company Response:
State: ID
Zip: 83815
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: After I noticed an alert from my reporting agencies saying there was an inquiry from Paypal on my report I immediately called their fraud department and spoke with an agent stating I didn't apply for credit with them and when I called all 3 times each agent said they would send me a letter stating it was fraud and I never received anything back with stating I gave them permissible purpose to pull my credit. I have disputed with the credit bureaus as well and submitted my identity theft report.
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 there were a series of charges from XXXX made to my Venmo account. I disputed them to both Venmo and XXXX XXXX. XXXX XXXX has been responsive. Venmo has not been responsive. Venmo has frozen my account and told me they would get back to me... ..they have not. I want to close my Venmo account, be reimbursed for the unauthorized charges and gety a check for the {$80.00} I have on deposit with Venmo. I have called many times to no avail. Sent texts and filled out forms nothing work with Venmo.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Unknown unauthorized charges to my bank account have occurred without my knowledge and my bank wont even respond to my disputes, and pay pal was even less helpful. XXXXXXXX XXXX XXXX XXXX XXXX, XXXX, XXXX {$290.00} is what its on my bank statement.
Company Response:
State: AZ
Zip: 85251
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo account was frozen on XX/XX/2022. I did not receive an email alerting me that my account was frozen which violates their user agreement. After contacting venmo customer support on XX/XX/2022 when I tried to transfer my funds and was not allowed because my account was frozen. The venmo customer support was reading from a script and could not answer my questions so I asked to be transferred to a supervisor 8 times. After being connected to the supervisor XXXX. She informed me that they dont review cases until the consumer brings it to their attention. She also informed that she would be creating an email thread between myself the consumer, XXXX the supervisor, and the account specialist who would being reviewing the account status. I was informed it would take two weeks from the time I brought to their attention to get the matter resolved. They could not provide me a reason after asking multiple times why my account and money was frozen. I have {$1200.00} sitting in my venmo account currently frozen. I was also told that this is happening a lot so they are busy. I received the email thread from XXXX on XX/XX/2022. I responded to the email thread on XX/XX/2022 asking for a status update. Just looking to see if it was even in the process of being reviewed. I received no response from XXXX or the account specialist team which I was promised from XXXX that the thread would be used for updates as well as her personally following up on the status and updates. I called again today XX/XX/2022 I asked again for the reason my account was frozen. They could still not provide me a reason. I asked for a status update they could not provide this as well and was informed it can now take 3 to 6 weeks in order for me to regain control of my account and funds. If possible I would like help regaining control of my finances being frozen by Venmo for no clear reason that they can provide.
Company Response:
State: OH
Zip: 44109
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A