Date Received: 2022-09-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: COPY OF EMAIL RECEIVED : XXXX XXXX AM ( XXXX minutes ago ) to me Hello, XXXX XXXX XXXX XXXX Here 's your invoice Bitcoin Exchange sent you an invoice for {$490.00} USD Due on receipt View and Pay Invoice Seller note to customer You have successfully made a transaction for your Bitcoin ( XXXX ) Using Paypal, you Charged the amount mentioned in the INVOICE. This transaction may take 12 hours to appear in your Bank Statement. Do give us a Call for any dispute regarding the Payment and issue a Refund at XXXX ( XXXX ) XXXX PayPal Help & Contact | Security | XXXX XXXX XXXX XXXX XXXX PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. PayPal XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Company Response:
State: TN
Zip: 37055
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: On Saturday XX/XX/2022 I was looking to purchase a watch online for my anniversary. I noticed the vendor accepted PayPal credit and I chose to explore that avenue for payment. I went through the application process and signed up for PayPal service where I was approved for a {$2000.00} line of credit with PayPal credit and proceeded to try to use the credit for the purchase. Here is the deceptive part. I was immediately declined and in fact my PayPal account was temporarily suspended for suspicious activity, and all I did was try to make a transaction. After getting a confirmation call from PayPal credit confirming I was making the transaction the account was still locked out. Monday XX/XX/2022 I was able to speak to a PayPal representative and restore the account but I was never able to make a purchase since the option to use my PayPal credit was not available. I spoke to several people online and on the phone trying to resolve the issue but PayPal just blamed PayPal XXXX XXXX XXXX bank ) and PayPal credit blamed PayPal. I finally got a representative with PayPal to tell me the PayPal security algorithm is what is blocking me from using the credit option but no one can tell me why. Finally using PayPal 's own community feature I found out that in most cases a new PayPal account will never be able to use PayPal credit option because the account is too new, and the system which can not be overridden must see transaction traffic on the account other than the PayPal credit up-to a certain amount before the option to use the PayPal credit is released. I have since requested a closure of my account since this was not disclosed in their fine print and that whole reason for this complain is PayPal credit has run my credit like this was a real credit card when in fact it is not, and that was not disclosed to me.
Company Response:
State: TX
Zip: 765XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I've had a paypal account for quite some time now. I do not own any businesses nor do I use paypal for business purposes. I use paypal for personal friends and family only. On XX/XX/2022 I received a payment to my paypal account which is XXXX - in the amount of {$2500.00} from XXXX XXXX. This payment was not associated with paypal or any paypal transaction. This was money owed to me by XXXX XXXX. When I logged into paypal to withdrawal my funds to my debit card, I learned paypal permanently limited my account. I did not violate any of their user agreements nor did I do anything wrong to paypal. They asked for a utility bill, bank statement and photo id which I provided immediately. They still limited my account- although all my documentation was 100 % correct. Now paypal has placed a hold on my funds for 180 days, in which everyone knows on or around day XXXX, paypal will confiscate the money for theirselves and steal from their customer. This money is my money that was paid to me by XXXX XXXX and governed by the XXXX XXXX XXXX. Paypal is not allowed to take these funds or govern these funds in any way. I am an elderly XXXX XXXX XXXX man who has alot of medical bills and this money is needed to pay those bills. Paypal will not be keeping my XXXX in any fashion. Holding my funds is elder financial abuse in the state of PA and also violates the Pennsylvania XXXX XXXX laws since this is casino money. I can not wait 180 days and will not be subject to paypal taking my funds for " damages '' like they do to all their customers. I'm in dire need of withdrawing my funds and will be filing complaints with state department on aging for financial abuse and the PA XXXX XXXX for illegal holding of casino money. I ask that paypal remove my limitation so that I can withdrawal my funds and then they can close my account, as I don't want to do business with any company who doesn't abide by financial protection laws and makes their own rules. Paypal username is XXXX. Again - I use paypal for personal reasons only. No business involved and no business income. I'm XXXX XXXX XXXX retired and sick. I want my {$2500.00} now. It's a coincidence that they limited my account as soon as I received a large payment. This is paypal 's normal course of action. Limit an account and place hold on funds- wait 170 days and then take the funds and claim a user violated some policy. I never saw any policies from paypal and will not be subject to elder financial abuse. I've also filed complaints with XXXX, Office of PA attorney general and PA XXXX XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid XXXX to a fraud scam company and Venmo refused to pay back my money
Company Response:
State: DC
Zip: 20010
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, I ordered a XXXX XXXX from XXXX website using my PayPalXXXX account for payment. Payment was made by PayPal to XXXX on the XXXX of XXXX. I have sent emails to the XXXX company and PayPalXXXX to indicate that I had not received the item, or even the shipment status, and was cancelling the order. PayPal responded that they would not refund me the payment and that I had to deal with the merchant. No response has been received from XXXX to date, XX/XX/2022.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My PayPal account was closed without proper explanation. Since I still had funds in the account, I had requested PayPal to refund the parties paying me on my account, but PayPal refused. XXXX, XXXX and XXXX all stated I would have to have the other party file a dispute to get their money back which will occur a dispute charge fee. This was on a phone call on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX of XXXX. Explained several times to PayPal rep, it makes no sense for taking my ability to return the money to the other party if my account gets closed, and wanting to hold my money for 180 days. I understand the 180 days hold if I wish to keep the funds, but that is not what I am asking for. I do not want the money, I want to return them to the other party period.
Company Response:
State: WA
Zip: 98037
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Problem adding money
Subissue:
Consumer Complaint: This is insane. I deposited a check through cash a check feature on PayPal. I even paid a {$5.00} fee so I could get the $ in 10 minutes. Hours later I realized I got an email telling me check was accepted and to void the check and submit picture of that. Then I was told check failed. This is unbelievable. Now I have a voided check and no money. I needed if hours ago. How can they tell someone check accepted and to void it and then not accept it?
Company Response:
State: FL
Zip: 34482
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal is intentionally, knowledgeably and willfully obstructing justice by submitting false statements to CFPB or I need help from CFPB with additional questions to stop that power abuse that Paypal is doing constantly not allowing to move money to the bank of my choice. Paypal welcome to add money in to use my money for their benefit as I found along with XXXX XXXX for free one sided without benefit to me, but do not allow me to transfer my money to the bank of my choice. I was not even allowed to move my money to XXXX Bank that affiliated with Paypal. I opened an account with XXXX Bank. I already got a XXXX XXXX card and was able to link it with my Paypal account. But when I tried to add my checking XXXX Bank account to my Paypal account Paypal resist to allow it. Paypal did not allow me to log into my XXXX Bank account to connect instantly, and I tried to connect my XXXX account manually and provided the routing number and checking account number and nevertheless Paypal did not allow it anyway even I already linked the XXXX Bank debit card. I did try it not just one time after I opened new account with XXXX Bank. I attempted to do the same from XXXX account. From XXXX Bank account I was prompted to sign into my Paypal account to link instantly. The message stated that it was successfully linked, and it showed the total balance amount on my Paypal account. But, it did not allow me to transfer money from Paypal to XXXX. It stated that it will take some moments for Paypal to appear on my XXXX account and it never did. I did the same thing XXXX more different times and the same thing happened. The confirmation of success initially appeared every time, but Paypal continues blocking link to my XXXX Bank account preventing me to move my money out of Paypal. I tried again to do the same on my Paypal account. Paypal did not allow the instant linkage. So manually I provided XXXX Bank routing number and account number and Paypal did not allow XXXX Bank to be linked to my Paypal. XXXX Bank is not the first bank that Paypal continues blocking from my Paypal account. How I can end Paypal 's criminal abusive behavior? Paypal management keep everything in the dark and delete from my account our conversations in writing and refuse to provide a transcript of messages. here is no chat available on my account. Paypal lies that messages kept for records for 90 days, when in reality it is not available for access as soon after it disappear from the screen. Paypal does not allow me to put any issue in Resolution center. Paypal does not allow me to operate with my money. Paypal is blocking my money from my actions.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Monday XX/XX/2022 @ XXXX XXXX I received an email from Venmo advising that someone was trying to sign into from a different location. The email continued " If this is not you, please let us know by responding ''. I immediately responded to the email advising that this was NOT ME and this was FRAUD. The next morning, I logged onto my bank account which was linked to my Venmo account and I observed that there were 3 transactions@XXXX each withdrawn from my bank account ( using Venmo ). I immediately contacted Venmo and they advised that I needed to contact my bank. I contacted my bank and they started an investigation. However, I am still out XXXX AND according to Venmo 's cardholder agreement, if FRAUD is detected, I would not be liable for more than XXXX total. I am needing help to resolve this because I feel that someone is passing the buck. My bank is XXXX
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX Paid with XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Card XXXX XXXX " PAYPAL XXXX XXXX on {$400.00} Transaction ID XXXX I canceled transaction and never get refund
Company Response:
State: CA
Zip: 92843
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A