Date Received: 2022-09-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/22, I received a payment of {$1400.00}. I added my bank information and attempted to transfer money to my account and Venmo froze my account. I sent an email requesting information. I chatted with a rep online, and they said they couldnt do anything nor did they have information as to why my funds were frozen. On XX/XX/22, I chatted once again with a rep and requested an update. She said account specialist are the only ones who can help. I then called and ask to speak to a supervisor who also told me only an account specialist could help. He then sent me an email with a link to upload my DL, which I did. He replied to my DL, and wrote it could take 15 days for someone to reach out. Again, its super stressful as they dont understand how urgent it is for them to release my funds. I need to pay my rent on time or Ill incur late fees, or worse, be evicted. Their lack of urgency in resolving this issue is unacceptable. They are holding my money for no reason at all.
Company Response:
State: CA
Zip: 93710
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I reported a fraudulent charge with PayPal for {$200.00}. They did an investigation and determined I made the transaction. I confirmed with them that I did not make a transaction at all. I believe it was a fishing scam that I fell victim of, and then I told them that they refused to even discuss other options. They are more concerned with being viewed as safe than actually being safe.
Company Response:
State: WI
Zip: 53214
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received the following offer from Venmo : Limited time offer : score a {$50.00} bonus when you spend {$500.00} with your Venmo Credit Card by XX/XX/2022. I spent {$500.00} but didn't receive {$50.00} bonus
Company Response:
State: TX
Zip: 75024
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Venmo is holding {$640.00} of my money, I reached out to customer support regarding the account being frozen. They requested a photo of my drivers license with other steps to unfreeze account. The online process was completed, I took a screenshot of it saying account was successfully unfrozen however I still couldnt use my funds or transfer them. This was the second time in less than two weeks I had this issue. Then I reached out to support again, they wanted another proof of identification and a picture of me holding the identification (? Why ) so I sent that and also changed my password as requested. This morning the customer support said they had to forward it to yet another department and that they will respond in 7 business days regarding my account. They have been holding my money for nearly a week and being unable to transfer it or use it has made me delinquent on other bills I have. Venmo also let me open a debit card with them yet they are withholding my money for unknown reasons.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a message from what I thought was a real account that I follow on XXXX offering XXXXXXXX XXXX for {$30.00}. So I sent them the money through PayPal and was told they would send it to me in twenty minutes. Two hours went by and when I checked the XXXX account they had blocked me. The PayPal transaction ID is XXXX and it was sent to XXXX XXXX on XX/XX/22. They told me to send it through friends and family so I can not dispute the payment for goods not received. The account was _aquardmoonfairy and they then changed their name to XXXX after I reported the page.
Company Response:
State: OH
Zip: 433XX
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: For over 2 years I have been using Venmo services to send and receive money. My personal account is @ XXXX. And on XX/XX/2022 I decided to open a Business account too. The XXXX XXXX account has been created. But along with that, Venmo automatically created another personal account for me ( @ XXXX ) without my asking. This caused a big problem. I started to have 2 simultaneous personal accounts, which the system characterized as fraud. As a result, my main account @ XXXX was frozen on XX/XX/XXXX. And I'm still today, 16 days later, trying to solve this problem and I can't! On the same day I received an email asking to upload my ID, and that my account would be unfrozen within 3 days. I did and nothing was done. I can't move my money and this has caused me a huge problem! I have already called support 3 times and opened 2 tickets. All they do is apologize and ask me to wait. " Sorry '' doesn't solve my problem! I don't want " excuses '', I want the solution! THEY caused the problem when they opened, I don't know why, a new personal account for me. This has been extremely frustrating and I no longer have the patience to wait. I need a solution and your help as it is being impossible to solve through Venmo Support channels. I want my @ XXXX account unfrozen so I can move MY money. Thanks!
Company Response:
State: CA
Zip: 92648
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I made a donation to my daughter 's school using paypal. I put my daughter 's name and period 1 teacher name in the memo. The paypal resolution center is holding my donation until I provide period 1 teacher 's date of birth. There is no way I can provide period 1 teacher 's date of birth.
Company Response:
State: CA
Zip: 92131
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am a PayPal customer. My email is : XXXX On XX/XX/XXXX, I received an email stating that I can no longer use PayPal. No specific reason was given. After a review, we decided to permanently limit your account as we found potential risk associated with it. I was quite surprised because I have never had any issue with my paypal account. I checked the terms of service / service agreement and can not find any action the would constitute a violation. I called paypal customer service that day. The agent who took my call looked at my account and agreed that nothing at all in my transactions looked suspicious. He put in a request to have my account get a second review, as he thought this may have been a mistake. The ticket number on that is : XXXX. I have not since been contacted by anyone at PayPal about my issue. Since your email informing me that I can no longer use PayPal does not specify the reason why you believe there is a potential risk, I can not address the issue. But I can say that I have never had any problem with my PayPal usage. I can only guess that perhaps my usage internationally caused a concern. However PayPals own website promotes and encourages international usage. From your web page : We get where youre coming from. We are available in more than 200 countries/regions and support 25 currencies. Send and receive payments easily over borders and language barriers. Were here for you, wherever you are. I am XXXX XXXX XXXX and after retiring last year I am now able to fulfill my retirement dreams of traveling. Ive used paypal to pay merchants accepting paypal for such typical travel needs as airline tickets, airport car service, and internet access providers. Both countries Ive used PayPal in are listed as accepted countries on your website : ( XXXX and XXXX ). Ive never had a dispute with any merchant, never asked for a refund, never violated any conditions of use. I find PayPal to be my preferred method of payment for merchants who accept PayPal because it is convenient, safe and secure. What have I done wrong to have my account limited and not longer able to use your service? I would like very much to have the limit on my account removed so I can continue to use PayPal to pay for services. I assure you that I have done nothing wrong and my usage poses absolutely not risk at all. Thank you for your consideration. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 10026
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I found a store on XXXX to buy a new XXXX. The store turned out to be fake! I clicked on the paypal link and entered all my information, but on paypal it says my payment of {$66.00} went to " XXXX XXXX '' at a XXXX address with transaction ID XXXX. The website was XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I order items from an approved PayPal vendor and did not receive my goods. The vendor no longer is communicating with me. I reached out to PayPal and disputed the charged on XX/XX/2022. PayPal said I would have my money back within 10 days. I've reached out to PayPal multiple times because they keep closing my case and and reopening it and saying it should be 10 days until I get my money back. The date is XX/XX/2022 and I just received another email of them denying the money they owe me.
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A