Date Received: 2022-09-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal informed me XX/XX/22 that I had received a {$5.00} rebate payment from a company I bought a product from. Paypal is requiring my social security to obtain the {$5.00}. I don't do business with Paypal and see no reason to provide them with my social security number in order to get {$5.00}
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2022 I was informed by PAYPAL XXXX via e-mail that my account is permanently limited and that my monies would be held 180 days, after calls and further attempts to contact them they would not inform me as to why they took the action other to say some violation of their user agreement. They did not elaborate. I do not sell items utilizing PAYPAL so there is no need for them to worry about recourse or returns. They are holding {$60000.00} US dollars and keeping me in the dark. After much research online I'm learning that this is happening to many people and after they wait the 180 days they are told their money went to a {$2500.00} fine per user agreement violation ( no mention of which violations ) and said monies are essentially stolen by PAYPAL. PAYPAL has artfully created a stipulation that in their user agreement any disputes must be arbitrated. This is a costly and confusing process for many. This is a travesty that is happening to people across the world.
Company Response:
State: CA
Zip: 92009
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold an XXXX and proceeded to get my money sent through PayPal I never received or was able to use the full amount.
Company Response:
State: IA
Zip: 528XX
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX i made a transaction via PayPal for {$230.00} and on XX/XX/XXXX i made another transaction via Venmo which is a PayPal company for {$290.00} for shoes from the company XXXX XXXX. The company is now bankrupt and in federal court for fraud. PayPal/Venmo and my bank ( XXXX ) have both denied and closed my cases and see no wrong doing. I have also filled out information with the FBI which is actively investing the company XXXX XXXX.
Company Response:
State: CA
Zip: 94025
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: DOESN'T RECOGNIZE RESET PASSWORD CANT SEN MONEY " PAYMENTS DENIED EVEN AFTER LINKED TO GOOD ACCOUNT NO SATISFACTORY HELP OR TROUBLESHOOTING ASSISTANCE
Company Response:
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22, a PayPal payment was made from my bank account, for {$100.00}, to the XXXX XXXX. I contacted the XXXX XXXX, and they issued a {$60.00} refund the same day. The refund shows as pending in my PayPal account. PayPal will not release the money to me. They said they are still waiting for my bank to send the initial {$100.00} payment to them. The {$100.00} cleared my account on XXXX, so PayPal already received their money.
Company Response:
State: OH
Zip: 44124
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am currently a day trader and have every legal right to access my funds. I have XXXX locked in Venmo for reasons they have not explained. I have verified my identity with the company and yet they have not granted access to my remaining balance. I have contacted the company numerous times starting on XX/XX/2022. They say they can not give any further information out because that is not in their department. Please help me resolve this matter as fast as possible. I need my funds to continue to provide for my family. Thank you
Company Response:
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XXXX XX/XX/2022, I logged into my Paypal account to transfer funds/pay my XX/XX/2022 rent. At this point, I noticed a discrepancy in my account balance. Soon following, I viewed 2 unauthorized ATM transactions totaling the amount of {$960.00}. Immediately, I phoned a Paypal representative & informed them that the 2 transactions [ see below ] were unauthorized & not made by me. XX/XX/2022 at XXXXXXXX XXXX XXXX Transaction ID : XXXX Payment Status : COMPLETED Payment Type : ATM Withdrawal Gross amount - {$480.00} USD XX/XX/2022 at XXXXXXXX XXXX XXXX Transaction ID : XXXX Payment Status : COMPLETED Payment Type : ATM Withdrawal Gross amount - {$480.00} USD The Paypal representative assisted me in placing the 2 cases in the Resolution Center. Also, he stated : I would hear a decision within 14 days. Dispute Case ID PP-D-xxx Dispute Case ID PP-D-xxx Approximately 5 hours later, I received an email stating both cases had been denied. Yet, the email stated no reasons for the denial. Nor did the email state any path to rebut Paypals findings. Instead, I was informed If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : PayPal Debit Card Department Attn : Dispute Resolution Please be informed : Seldom, I have used this card for ATM withdrawals. I have never withdrawn large amounts of money in odd amounts. Example ; {$480.00} [ twice ]. In both instances ; the ATM withdrawal times were inconsistent with my Paypal history. [ XXXXXXXX XXXX & XXXXXXXX XXXX ]. The transactions were unauthorized. And, I responded in a timely fashion. I am requesting a copy of the documentation used in the investigation of my case. I am requesting the name, address & phone number of your law firm and/or litigation department XXXX I am formally requesting the reversal/refund of the 2 previously mentioned transactions totaling {$960.00}. Denial of my claim will cause severe hardship. I will be unable to pay my XX/XX/2022 rent & may be evicted. It is my understanding that Paypal insures zero liability for unauthorized transactions. And, I hope that Paypal will honor this policy & approve my request in good faith.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-03
Issue: Can't stop withdrawals from your bank account
Subissue:
Consumer Complaint: Fraud with XXXX and Paypal transfer XXXXXXXX XXXX XXXXXXXX XXXX XXXX employees illegal used membersip program for food gyms phone housing transit, money transfer services, royalities, union memberships, licenses, permits, texting XXXX services cell phones applications cars subscription business associations books and gift cards. XX/XX/XXXX XX/XX/XXXX XXXX and XXXX XXXX XXXX I have returned to work part time. taken XXXX each employee board each year and breach of contract, theft of service.
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2022-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX an email was received from Venmo stating " [ ACTION REQUIRED ] You did not have sufficient funds in your account to cover there payment of a dispute case. '' Venmo has restricted the account on the grounds that some type of item was purchased when the transaction is considered a gift as marked with a gift emoji. The company describes its service as making sending money safe, simple and social. Yet shows negligence when cases or disputed. I was even contacted by Venmo whom states the account is not even associated with its email address.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A