Date Received: 2022-09-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX Venmo contacted me via text message stating that my account had suspicious activity, and that I should reply " NO '' if the activity was not me. I responded on the same day, XXXX with " NO ''. The following day, XXXX, I contacted Venmo and again reported the fraudulent activity and I was informed that my account was frozen. The transactions posted as pending on XXXX on my XXXX XXXX checking account I am completely unclear as to why Venmo bothers informing customers of unauthorized transactions and then allows the transactions to occur. I am unclear as to what purpose freezing my account serves when transactions can still occur. Venmo has also been entirely incapable of informing me when my funds will be returned. Further, if my checking account enters into a negative balance as a result of Venmo 's negligence, what is their plan to refund me the additional debits to my account? The currently posted debits to my XXXX XXXX checking account are {$350.00} and a second identical charge of {$350.00}.
Company Response:
State: CA
Zip: 93611
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent someone {$220.00}, or so I thought. Venmo put a 21 day hold on the money, no warning, no reason. Venmo now says they can not do anything about the hold, I can not get money released, person I sent it to can't get the money out of jail. Venmo gives different information when you call. Venmo is using customer money for 21 days but not paying interest when they release it. I have had conversations with XXXX different people at Venmo, including a supervisor, and it seems the only phrase they know is " I'm sorry '', not even once a " We will get this fixed ''. I sent the money to buy a hard to find part. By the time I get this solved the part will probably no longer be available.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I Was supposed to receive a settlement of XXXX $ from a settlement reached due to a violation of Illinois XXXX lawsXXXX XXXX XXXX XXXX XXXX XXXX They claimed to have sent out the money on XXXX XXXX but as of today, I have not received anything in my paypal account. Whoever I contact through email has the same cookie cutter answer that it has been sent, however I have no record of this transaction from my XXXX statement from paypal. In the attached email the final accounting from PayPal is stating that I was able to cash the deposit even though clearly nothing has come in.The attached summary is for the month of XXXX and cleary has no deposit of any type for anything at all. The email I attached as a screenshot says that it was paid in full however it can Clearly be seen it hasn't been.
Company Response:
State: IL
Zip: 60477
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from XXXX XXXX XXXX saying I have a PayPal debt. I do not and never had a PayPal account.
Company Response:
State: TX
Zip: 76051
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: A previous transaction was made to purchase equipment I owned.SO after the equipment was sold to the man outside. They sent another request to PayPal for a refund on something they used. SO course I never answered to this request. PayPal on the other hand took it as a serious request and would never take it off my account, and one day it did. Now I am receiving collection calls for something that Is not my fault.
Company Response:
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX, and my account got frozen for fraud, something I didn't do, and they won't unfreeze it because I don't have a picture id. I got funds in my account for {$1200.00}, and I need my funds too. I want y'all to verify me a different way without having a picture ID, allow me to withdraw my funds even when my account is frozen, or send me a check for {$1200.00} to XXXX XXXX XXXX XXXX XXXX PA XXXX, and my Venmo username is XXXX XXXXXXXX
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I attempted to purchase two XXXX hats on XX/XX/2022, from a website that gave me the impression it was selling XXXX products ( at the following link : XXXX XXXX XXXX ). After setting up an account and going to checkout from the shop website, I was given the option to pay through PayPal. After selecting PayPal, I was redirected to PayPal where I entered my contact information and continued to complete the purchase. Only after completing what I thought was a purchase, was I informed that PayPal had directly transferred the money for the transaction from my bank account to a separate private bank account of someone named XXXX XXXX ( email address : XXXX ), rather than treating the transaction as a purchase. It has been over a month now since the purchase and I still have not received the items I ordered or any information regarding shipping, refunds, etc. PayPal does not allow me to contact the seller through PayPal. I attempted to contact XXXX XXXX via the email provided by PayPal on XX/XX/2022, to request a status update, but I never receiving a response. Additionally, I have tried to contact the shop through the contact form on their website ( XXXX XXXX XXXX ) at least 10 times across multiple different days : my first attempt was on XX/XX/2022, my most recent attempt was on XX/XX/2022. Every attempt fails, only yielding the response : " There was an error trying to send your message. Please try again later. '' The website provides no other means for contacting the seller. Because I never received the items purchased, I opened a dispute on PayPal regarding the transaction on XX/XX/2022. PayPal 's online forms did not provide an appropriate dispute type regarding the transaction, so I requested more information regarding the transaction and hoped to enlist PayPal 's support in resolving what had occurred. PayPal closed the dispute on XX/XX/2022, after providing me with no additional information or support in recovering the lost funds through what I suspect was a fraudulent transaction. It is unclear whether PayPal made any attempt to contact the seller or gather additional information on my behalf. PayPal will not allow me to reopen the dispute or submit another dispute regarding the purchase despite the fact that they closed the original dispute without actually providing any form of support or compensation. I was provided with an email address to follow up with in case I had any additional questions ( XXXX ). My subsequent email to that address, which was sent on XX/XX/2022, has not received a response after 9 days.
Company Response:
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have a small DJ business that i run on the side for some extra money. XXXX XXXX hired me to XXXX her daughter 's graduation party. I have a signed and dated contract with XXXX that I've sent to paypal showing that we have business together and both parties agreed to do business through paypal and for the amount disputed. XXXX attempted to pay me through paypal. She frivoulsly typed in XXXX XXXX and paid {$370.00} to the first name she saw. It was not me. XXXX and I conferenced called PayPal to notify them what had happened. PayPal did nothing. The person she sent the money to gets to keep the money and Paypal took no action practically laughed it off. XXXX then sent the money to me a week later through paypal. Paypal without notifiying me took the money out of my account and sent it back to XXXX. I have not been paid yet and its now 3 months later. So some guy that didnt do anything got {$370.00} and my customer got free DJ service. I did 10 hours of work and have got nothing. PayPal went into my accoutn and sent XXXX {$370.00} just on their own accord. I've been ripped off despite doing the work, XXXX gets free DJ service and some other guy named XXXX gets a free {$370.00}. Despite BOTH XXXX and I calling together to notify PayPal what had happened they still gave the money to the wrong person, stole money from me and gave it back to the customer even though I am the only one out of the group who did the work and deserves the money. PayPal refuses to reverse the transaction and has done nothing to rectify the situation. I have yet to get paid and the other guy and XXXX made off with the money. PayPal stole my money and sent it to XXXX. In XXXX stole my money and gave it to some stranger for work that I had performed. I am furious. PayPal refuses to do anything about it.
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I ordered a crib set from XXXX the name of the company it went to is XXXX but when I checked out at paypal it said it went to XXXX XXXX XXXX. The email it went to is XXXX. I do not know this person. I have since XXXX XXXX and it says it's a scam company. PayPal will not refund my money. Their Trans action # XXXX. This was on XX/XX/2022. I am beside myself over this I am a XXXX XXXX XXXX woman that lives off of social security. I have no other income. Please help me get my money back. There is XXXX writing on the transaction. I do not read or understand XXXX.
Company Response:
State: FL
Zip: 33909
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I sent two instant transfers of {$500.00} to my debit account from my Venmo account .I had not used my Venmo in a year and I did not realize the debit card and account was closed. I spoke with someone at Venmo and they said the transfer had already gone through and to contact my bank. I contacted my bank and they said the account is closed and the payment should be returned back to Venmo. I spoke with Venmo and they said it should take 3-5 days to show a credit. I then spoke with them after some days and they still showed the transfer had gone through. I then spoke with my bank again and the assured me that was not possible to a closed account. I spoke with a supervisor at Venmo and they said the would sent my info over to the escalation dept and they would have an answer for me in 6-7 days!! Huh? I have done plenty of banking transfers and I have never seen one take this long or basically not being able to track the transfer. No one seems to be able to find my money!! Venmo supervisor said she would keep me in a email loop to see what's going on, but no one knows anything. As of today it has been 11 days. This is completely unacceptable!!! Please help getting this resolved! i removed the old debit card and cash out another {$17.00} and it went to the old debit card!
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A