Date Received: 2022-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX CFPB compaint XXXX requested Paypal delete my data as my account is closed. Their response claims they " must '' retain records for 10 years. Why then does their website offer the option of data deletion? Either their response is false, or their website is a con. I want my data deleted as would happen if I were able to access the account and select that option through the Paypal website. No game playing. No twisting words. I want confirmation that whatever the " delete my data '' function does has been done. Or I want Paypal to admit this is a fraudulent offering and notify all of its customers to that effect. Obviously since they claim they emailed me and I didn't receive it ( no it wasn't in spam ) this is the only way to address this ongoing issue.
Company Response:
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22 I moved {$990.00} to my Venmo account in hopes to save money for a trip. later that day I tried to order food for myself on XXXX using my Venmo balance right after my account was frozen I received an email to submit my ID which I did and they unfroze my account the next day my account was frozen again for a technical issue in XXXX automatic process to freeze accounts the money in my Venmo account comes from the XXXX XXXX XXXX because Im 100 % XXXX from the XXXX XXXX I have call everyday since my account has been frozen and I receive no answers they are withholding all of the money I have left for the month for the past few days Ive been unable to get food for myself and my service dogs one of my animals suffered from a disease called XXXX and need medication on her food which Ive been unable to get for her causing her to become ill I have made Venmo aware that this is an emergency and they keep telling me their hands are tied I have to wait for a specialist to unfreeze my account I have reach out in every way possible to make them aware of my situation only to receive no answers what so ever I have a flight on XXXX that will have to be forfeited if I do not gain access to my money my bank is now overdrawn because of the mistake Venmo made this as been a very difficult process and Venmo has no answers this is completely egregious
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I do not have a PayPal account but they are trying to collect money from me. I have talked to them several times and when I talked to them a month ago I told them not to ever call me again. They started calling me again today. I view it as harassment. I am almost XXXX years old. In my previous conversations I found out from them that someone opened a business account using my name and my social security number and my address and phone number. The email address associated to this bogus account was not mine nor is the associated bank account. They claim they deposited money in the associated account ( but it is not an account of mine ) and sent me an email again not my email account. They are trying to collect from me nearly {$800.00} I do NOT have an account with PayPal nor I have I ever received any money from them. I told them to go to the associated bank account -I think they said it was in NY XXXX I live in XXXX and I am XXXX and DO nothing with PayPal. They have a bank account number so they need to go to that bank and leave me alone. The associated bank account has the name of the person who received the money and it was not me.
Company Response:
State: CO
Zip: 80234
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My name 's XXXX XXXX I had a Venmo account and they claimed I had suspicious activity on my account and decided in XXXX to freeze my account for six months basically cause they wanted to I asked for them to show me reason why they claimed it to be suspicious they wouldn't give any then they decide to close my account so now six months later when I'm supposed to get my money like they said I get a email saying this " You have a new message from Venmo regarding request # XXXX. To respond, simply reply to this email. Hello, Thank you for contacting us. After reviewing your account, we have determined that it is not eligible for reactivation due to concerns regarding your activity. Your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do it is to help improve the safety of the Venmo community. If you are reaching out to inquire about a remaining balance in your account, please know that the funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email. Thank you for your understanding. Team Venmo THIS EMAIL IS A SERVICE FROM VENMO. [ XXXX ]
Company Response:
State: MN
Zip: 55033
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I bank with venmo where I get my direct deposits for my work and have a debit card with a checking account linked. On XX/XX/2022 I logged in and I received a notification stating that my account was suspended due to violations of their user agreement which I know I have not done. I hadn't even used the account in over a week at this point and all I use it for is to receive my paychecks and buy things from XXXX XXXX and other reputable companies. I really don't ever send money to people so I know it can't be that and I know it can't be anything that I've done as they told me so themselves. I turned in my ID like they requested but they still have not released my funds and are saying that it could be over a month before they even get back to me. They have over {$1000.00} that they are withholding and not letting me transfer even though it arrived after my account was suspended when they probably should have not accepted that direct deposit if my account was frozen in the first place. I'm needing help solving this issue. The only thing that I had did that day was try to order XXXX and it did not go through and next thing I know my account was suspended.
Company Response:
State: TN
Zip: 37209
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 at XXXX PM EST I made a purchase at a store called XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX at {$260.00} each which was then discounted to a total of {$620.00}. Some time later XXXX XXXX XXXX as a company was dissolved as it came out that the company was actually a XXXX scheme. More about this situation is available online. On XX/XX/2022 I filed a dispute for the beforementioned purchase at XXXX XXXX XXXX as the company had been dissolved and they no longer were going to be able to provide the items I had ordered. This was well within Paypal 's 180 day deadline for disputes. The dispute was filed as " XXXX not received ''. Once I filed the claim they gave XXXX a chance to respond to this claim. The allocated time had passed, XXXX never responded, but the case was not closed in my favor. On XX/XX/2022, the case was closed as Paypal had deemed " this transaction is ineligible for PayPal XXXX XXXX. '' According to their own website : " You're Protected If : Your order never arrives. All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on XXXX, start here instead. '' and their site goes on to say " If an order doesnt arrive or it doesnt match the description, well reimburse the full cost of eligible purchases plus original shipping. '' source : XXXX XXXX XXXX They have not provided a reason for why this dispute is inelligible for PayPal XXXX XXXX XXXX I placed an order, shipping information was never provided, The item never arrived, so I dispute the transaction within the timeframe and get rejected. On top of all of this, Paypal never notified me that the dispute had been closed. I had never received an email to let me know it had been closed. As a result I have gone past the allocated amount of days to respond to the closed dispute
Company Response:
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a Venmo account on the XXXX of XXXX bc a friend needed to pay me back for something I bought for him that he could not get to in time. I was approved to open the account a d even get one of their debit cards. There is now {$120.00} sitting in my account that is " frozen ''. I can not get anyone to tell me why or how to fix it. I have called every single day and get no where. I think venmo is a scam.
Company Response:
State: MO
Zip: 652XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sent an email that appeared to be from PayPal ( XXXX, not an apparent phishing address ) saying I had been charged {$500.00} for a gift card. The night before, my wallet had been lost/stolen, and I jumped to the conclusion that this was actually true, and responded to the number given ( XXXX ( XXXX ) XXXX ) and was put through a number of steps which I should have been suspicious of, which included installation of XXXX software and remote access of my desktop. They were very clumsy, though, and I got suspicious, but not before I had opened my bank account and XXXX web view ( stupid, I know ). In the end, though, I think they attempted to get money from me but were so unskilled they actually put money into my account. Then they began demanding to get it back. I was willing to send it back, but they had no good way to do this, no account number to send it to, and so on. They wanted me to buy gift cards and give them the numbers on the back. Then they wanted me to make a crypto transfer, but didn't seem to know how to pull that off. In the end I had to get off the line and agree they could call back the next day ( today ). Upshot is I have extra money in my account, and no idea where it came from ( the online page lists it only as " ONLINE TRANSFER FROM CHECKING '' with a couple of ( to me ) meaningless reference numbers ), which is actually a little scary. I have changed passwords. In any case, PayPal has no record of this {$500.00} transaction they mention.
Company Response:
State: CA
Zip: 947XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/XXXX, I sent {$50.00} to XXXX XXXX XXXX via PayPal to purchase an event ticket. He said he would transfer the ticket to me but did not. I filed a case with PayPal who said money transfers to " family and friends '' are not covered by their buyer protection. I was not aware of that, and did not see another option for making that payment. The seller 's contact info is XXXX and XXXX.
Company Response:
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I went to a website XXXX to make a purchase, when checking out all looked normal I used PayPal and my credit card, the site did not add tax, I noticed, then asked to describe item I was purchasing so I did, I thought that was weird. Then shortly after completing I went to PayPal noticed this amount was listed as a Friends and Family transaction. I did not authorize that type of payment to my knowledge. I instantly filed a dispute with PayPal. Then PayPal allowed the charge to process and said it was not a covered dispute transaction. I then was directed to notify XXXX card who is also refusing to allow a dispute of the transaction. PayPal was notified within minutes, if the transaction on XX/XX/22 and XXXX as soon as I saw charge went from pending status XX/XX/22.
Company Response:
State: AZ
Zip: 85042
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A