Date Received: 2022-09-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22 I made an online purchase, XXXX all of the PayPal linkbut from the website to make payment. I never received product as I suspected fraud immediately. I tried to cancel through PayPal, but was unable to. I have reached out to PayPal numerous times and filed a report in case resolution. PayPal claims that it was a peer-to-peer transaction and stated that in am not eligible for a refund. Even though I tried to cancel immediately. I have provided all information to PayPal since it appears to be a fraudulent PayPal account. They continue to close the case.
Company Response:
State: NM
Zip: 88201
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased an item using Paypal and never received the item. Paypal does not want to refund the {$80.00}.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email from PayPal alerting me to an invoice for {$500.00}. I immediately contacted PayPal. They told me theyre aware of this scam. Yet, I received this charge. I can forward the email to you upon request. XXXX hours after speaking to PayPal, I received a text message thanking me for the gift for XXXX XXXX, I dont know a XXXX XXXX XXXX I didnt open the text, I have a screenshot of the phone number.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XX/XX/XXXX, I made a personal selling agreement with a company called XXXX XXXX to sell my XXXX XXXX XXXX points. I successfully sold my points to them and received {$980.00} for XXXX points. The money was received through Paypal, which is designed by the buyer ( XXXX XXXX ). My login info of the XXXX account was sent to the buyer, On XX/XX/XXXX, I received an email indicating that a total amount of XXXX points was used to redeem a ticket for XXXX XXXX XXXX ( buyer 's client ). This indicates the selling was complete. On XX/XX/XXXX, I received an email from Paypal stating that the buyer disputed the amount of money they sent to me and claimed they did not receive the item, which is a fraud because they actually redeemed the points on XX/XX/XXXX. The email from Paypal suggests me resolve with the buyer personally with a deadline of XX/XX/XXXX. I communicated with the buyer on Paypal several times, and the buyer still denied the receiving of points. Thus I escalated to Paypal on XX/XX/XXXX, with receiving an email from Paypal asking me to wait until Paypal contacted me with more info. I have been waiting after I escalated the case to Paypal and hoping they could help me resolve it since the buyer keep denying it. However, after 2 weeks of waiting, I logged in to my account and found my case was CLOSED. I replied to the case within the defined deadline, but my escalation information was completely ignored by Paypal. And the case was just closed without any replying back to me or any contact to me. I was confused and called customer service around XX/XX/XXXX, to ask why they closed the case without any reply to me or contact me. The call took me 20 minutes to get through a human. The first agent did not understand my case well, and he kept asking for proof if shipping items. I explained it was a digital sale of XXXX points, and I explained that I uploaded all screenshots of the buyer purchasing the tickets with my points. The agent did not help resolve this at all, so I asked to get his manager on the phone. The manager firstly mistook my two opening cases, then he kept repeating what I uploaded in the case. I asked him to reopen the case and investigate for me, he kept saying other things to distract me, then he accused me that " you made a mistake that you sent your personal info to a stranger. '' I told him one of the reasons Paypal exists is to allow people to sell personal items no matter physical or digital, and that was the only way I could sell the points to them. Then he stated that my screenshot was not convincing enough to be proof of sending s because the name of the tickets did not match the money sender 's name. I explained to him that the buyer is the company that does this kind of business, and the tickets are for their clients, that's why the name wouldn't match. After a while of communication with this manager, he suddenly hung up my call and never called me back. The case remained closed as for now, and I did not get my money back, and I lost my XXXX points too. To conclude : 1. Apparently, I met a fraud company that claimed to buy my points and purposely withdrew the money after sending and denying the purchase. 2. Paypal did not resolve my case righteous nor fairly as they stated in the email, and automatically closed my case without any form of contacting me, which is completely against what Paypal promised in the email. My case was arbitrarily closed before Paypal took any action to resolve it. 3. I did not receive justice from Paypal handling this fraud, I lost my money and my items, but Paypal refused to communicate with me, ignored my escalation, and purposely hung up my call in customer service. Only because the fraud company knows the rules of Paypal, it doesn't mean that i have bear the lost myself with Paypal trying to do anything for the victim.
Company Response:
State: UT
Zip: 843XX
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: The fraud is that this service does not work. I did what I was supposed to do : I set up an account, and a relative sent me {$2000.00}. These are badly needed funds, that I need for vital living expenses, and I am well over XXXX miles from this relative. Venmo took the money from my relative, but will not transfer it to either of my bank accounts or to any of the three debit cards that I used. They have no right to advertise that it they readily facilitate transfers when they are in fact hanging on to my money. I told them to return the money to my relative so that we can use a reliable service, and Venmo is refusing to do this. All they did was send an irrelevant auto reply email linking me with irrelevant articles. Then, a person from Venmo emailed me and said that the fastest way to unfreeze the account was to provide information that she thought the other email asked. However, the other email never asked for information, and in any event, they have no right to be hanging on to my money. I have never had a Venmo account, and so it can not be any problem with any prior account. Moreover, they only have very limited hours to talk to somebody. CFPB should heavily fine and shut down this rotten, scamming Venmo!!!
Company Response:
State: OR
Zip: 97005
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal had already begun allowing me to use my account with my XXXX as a business account. I had one email then within my business with XXXX being my web host I changed my email and notified Paypal. PayPal then had me verify my new email address using same domain the initial part was different. The verification was successful. Then I had a few past transactions when I sent a couple if small amounts and or paid a few bills ( exp, like {$30.00} ) to an individual who took photos of a property preservation home. However, when I received payment of {$2000.00} from XXXX and XXXX XXXX, located in XXXX, Florida, a property preservation investment company on XX/XX/2022. PayPal deducted their fee of {$40.00} on XX/XX/2022 then FROZE OUR ACCOUNT. I HAVE CALLED A TOTAL IF 8 TIMES asking to speak to a supervisor, limitation team and not customer service for they have been the only people I'm able to get on the phone. Who continues to read a rebuttal script to me and not explaining what policy terms does not match up with my online activities, per PayPal. They do not get a live person in the phone to explain to me what have I violated. When I received the money from XXXX and XXXX XXXX PayPal put my account on limited restriction until I answer questions about my business. I answered questions of business structured attempted to upload business documents verifying business but was unsuccessful. OTHER immediately XXXX blocked my account I called PayPal to ask how can I send verifying documents. I was told by customer service and I immediately loaded three emails giving them my Missouri secretary of state documents, my business EIN, a vendor contract, my business fictitious name before it became an llc be sure they wanted a year passed document. Once sending these emails I continue getting the same redundant email respond of someone accessing my account through mobile app if it was me disregard email. This is all they say. I have explained to PayPal I AM A SMALL BUSINESS ALREADY STRUGGLING DUE TO COVID-19, PLEASE RELEASE MY FUNDS SO THAT I NAY PAY THE INDIVIDUALS WHO WORKED FOR ME. THIS HAS REALLY CAUSED ME STRESS AND THE COMPANY WE PROVIDED SERVICE FOR PAID US AND THEN WE CANT GET IT. Having ME WAIT FOR 180 DAYS IS UNACCEPTABLE. I'VE DO E NOTHING WRONG. I HAVE NO OTHER TRANSACTION COMING OUT OF THIS ACCOUNT! I NO LONGER WANT TO DO BUSINESS WITH PAYPAL AS A VENDOR IVE ALREADY PUT IN TO HAVE FUTURE Payment funds be deposited to our business bank. I just thought this would be a great way to send invoices and to pay my people for property preservation work. We have just gotten started due to having to wait a long time be ayse of COVID 19 and they have made me look unreliable. How dare them hold into our monies but they ensured they took their fee out of it. What was there fee for. Please help I can not afford for PayPal to hold something we work so hard for to get a great start. I'm requesting they release my funds so I can transfer them to our business debit and or bank account immediately. I have emailed PayPal on XXXX ( twice and once on XXXX XXXX and been calling since XXXX. Thank you for your assistance I'M GREAT FULL!
Company Response:
State: MO
Zip: 64133
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Please refer to Complaint Number XXXX, which I incorporate into this complaint by reference. I repeat and reallege all allegations of that complaint as though fully set forth herein. I MAKE THIS COMPLAINT AGAINST BOTH PAYPAL AND VENMO. VENMO IS IN SOME FORM OF SUBSIDIARY RELATIONSHIP TO PAYPAL. Venmo/PayPal XXXX through its own fiduciary failure has frozen {$2000.00} that was deposited into my brand new and only Venmo account. Venmo support sent me an email saying essentially because of their own workload considerations, that they will take 7 days to two weeks to free up these funds which they had no right to have locked in the first place. This is a gross fiduciary violation. Venmo / PayPal should be enjoined by the federal government from operating unless and until they correct their abuse of their fiduciaries ( in this case myself and the relative who sent the {$2000.00} ). We used Venmo on the good faith belief that Venmo would not engage in its fraudulent misconduct and fiduciary abuse. Announcing that it would take up to two weeks for them to reverse their egregious abuse and theft of these funds constitutes WILLFUL, KNOWING theft of the funds, and WILLFUL, KNOWING fiduciary abuse.
Company Response:
State: OR
Zip: 97005
Submitted Via: Web
Date Sent: 2022-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I purchased XXXX XXXX through the XXXX XXXX XXXX and paid via paypal. Amount XXXX. Seller never delivered the goods. I contacted XXXX, paypal and my bank. None of these businesses did anything to help with the problem. The paypal transaction is as follows : XXXX XXXX XX/XX/XXXX, XXXX.Money Sent - {$180.00} Your recipient should have the money by XX/XX/2022. Repeat this transaction Paid with {$180.00} Transaction ID XXXX Contact info Message XXXX XXXX Details Sent to XXXX XXXX {$180.00} Fee {$4.00} Total {$180.00}
Company Response:
State: WI
Zip: 54902
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: The male PayPal customer service representative refused closing the PayPal account with it's current {$10.00} balance. He insisted that I transfer the money to a valid bank account and claimed there was an existing Bank XXXX XXXX account PayPal had in file. This immediately raised red flags because PayPal can close the account and send the remaining balance to its prepaid card or mail a check to my address if record. The male customer service agent wasted my time and insulted my intelligence with nonsense about how he did not have any authorization to close the account or transfer any funds without a verified bank account. I called his misrepresentation of the truth and facts by stating PayPal can not insist upon verifying a bank account to transfer funds and closing an account. I also demanded to know why PayPal still linked a defunct Bank XXXX XXXX account with my transaction history. I stated that PayPal deliberately kept a closed bank account information on file and wanted me to link the PayPal account to it in order to verify the bank account existed. I stated that such PayPal activity was legally irresponsible and constituted fraudulent activity. I demanded to know what type of investigation PayPal was operating in concert with Bank XXXX XXXX and if gathering information about my transactions for a pending Bank XXXX XXXX investigation were the reason PayPal refused to close the account. Afterwards I stated to the PayPal representative my intention to exercise my legal rights to find more information with respect to PayPal refusing to close the account.
Company Response:
State: WA
Zip: 98107
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX a transfer was initiated via the online merchant money center known as Venmo. The transfer was sent willingly and knowingly from XXXX XXXX and XXXX XXXX. The amount of the transfer was {$370.00}. During the period of this transfer my Venmo account had just been made. I am a divorced woman in my XXXX XXXX and have very little knowledge of these types of technology however it was the only option to receive the funds from the employer of XXXX XXXX XXXX XXXX XXXX XXXX I verified my identification with no isssues on the first day of the account being created, XX/XX/XXXX. Successfully. I uploaded sensitive info along with photographed documentation of said sensitive info to prove my identification. Now, as I mentioned- I am not particularly tech savvy. Whilst attempting to enter info regarding my bank and where I needed MY funds to be transferred out of this service- I received an error message. I am human. It appears I accidentally entered my daughters bank info instead of mine as I have all of this info in a notebook I keep for records for our family in case of an emergency and an app fails, etc needless to say I can not explain to you in the best detail the horrific experience I have gone through since this has happened. I have had corresponded with Venmo on the following dates : pleading and pathetically begging for money that is MINE : XXXX XXXX twice XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX twice ( todays date ) over TWO months after what was meant to be a simple and swift exchange and sorely needed throughout this time. I have submitted every single document you can imagine that would prove my identification, multiple times, FRONT AND BACK and today, the pies de resistance I received a final email stating that even after all of my tireless efforts to retrieve MY funds- VENMO PERMANENTLY DEACTIVATED MY ACCOUNT!! They have arbitrarily held my money for almost 100 days now. Money my family needs. I am recently divorced and this added stress has admitted me to the XXXX where I was diagnosed with XXXX XXXX XXXX. I explained this to Venmo. They are inhumane and do not care about their consumers. I was told that from TODAYS DATE XXXX they are allowed to hold my money for an additional XXXX at which SHOULD THEY DECIDE I am allowed to have it they will contact me via email..?????? How is this legal????? Please help me. Complaint also filed with FCC as well as Federal Trade Commission. XXXX XXXX XXXX
Company Response:
State: NY
Zip: 14612
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A